Business Profile

Tax Return Preparation

H & R Block Inc., U.S. Headquarters

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Important information

Customer Complaint:
This business profile reflects national complaint activity. All complaints concerning H&R Block, Inc. and H&R Block Mortgage is sent to the Kansas City Better Business Bureau for processing.

Complaints

This profile includes complaints for H & R Block Inc., U.S. Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,173 total complaints in the last 3 years.
480 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I lost my debit card, I tried getting it replaced and gave hr and block my info which is a requirement to be able to help someone. I gave them the info and was told I'd get my card delivered within 10days. Never received a card and they ended up stealing my identity. Been 20 days now arguing with them to give me my money and resolve the issue if their employee stealing my identity, but they seem to keep giving me the run around and not want to help out at all
Business Response
Date: 05/14/2025
Dear Better Business Bureau,
In response to the client's complaint, we apologize for any inconveniences caused. We have determined that the client received his Emerald Card on 05/13/2025 and has successfully activated the card. We contacted the client and made him aware of our findings. Additionally, we will review the prior contact the client had with us to ensure we address any opportunities to improve our customer service and proceed internally. We assure you that we take our clients' concerns seriously and make every effort to resolve matters thoroughly and fairly.

Sincerely,
****
H&R Block
Customer Answer
Date: 05/23/2025

Complaint: ********

I am rejecting this response because: this has nothing to do with them sending me a new card and everything to do with them delete information off my account to mess with me. I would like to find out why they don't get any type consequence when they are clearly doing things to me to mess with me for accusing them of identify theft on our previous interaction

Sincerely,

****** ******
Business Response
Date: 05/28/2025
Dear Better Business Bureau,
In response to the client's rebuttal, we have determined that no new issues have been raised that we have not previously addressed. We stand by our original response dated 05/14/2025 and refer your office back to that response. We assure you that we take our clients' concerns seriously and make every effort
to resolve matters thoroughly and fairly.
Sincerely,
****
H&R Block
Customer Answer
Date: 05/29/2025

Complaint: ********

I am rejecting this response because: I have spoken to one of their supervisors on May 29th and she agreed that my email was deleted and that she would investigate. Hr block keeps giving me the run around and keeps acting innocent because they all try to cover up for each other, but every now and then I get one of them that actually wants to help me. I will keep y'all updated after the real investigation that they said they would do on May 29th,2025 is done.

Sincerely,

****** ******
Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had my taxes done at HR block because they offered me $150 off tax prep to return. I did it. *** use I don’t make that much money and I figured 150 off was a good deal. Well, needless to say, I’m sorry I did because I still had to pay $175 for approximately 20 minutes of their time. In addition, I received a letter indicating they *** to verify my existence???? Shouldn’t there have been some kind of trigger indicating a problem before e-filing. Seems to me the software is not catching errors and makes me question if my return was even processed correctly. I’m furious because I contacted them for resolution and their response was it had nothing to do with HR block. What type of customer service is that? I thought the purpose of using their service is do the taxpayer doesn’t have to be involved other than providing the documents!!!!!!!This was a complete ripoff and waste of my hard earned money!!!!&im completely disheartened to think they take your money and don’t stand by their services! ITS a SCAM!!
Business Response
Date: 05/02/2025
Dear Better Business Bureau,
Thank you for bringing the client’s concerns to our attention. In response to the client's complaint, we are requesting more time to work through their concerns.
Customer Answer
Date: 05/02/2025

Complaint: ********

I am rejecting this response because: I don’t understand why they need more time. They did not provide the service I paid for. I hired them so I did not have to be involved and not only was my refund delayed, but I had to take the time to download documents within a certain time frame in order to accomplish that goal. My time is valuable. If I knew this, I would have saved my $175 and done it myself!!!! It’s extremely poor customer service!!!

Sincerely,

****** ****
Business Response
Date: 05/13/2025
Dear Better Business Bureau,
In response to the client’s complaint, we have reviewed the situation in coordination with the local tax office. At H&R Block, our tax services are customized to fit each individual’s unique tax situation and we do provide upfront pricing to be sure our clients are aware of our fees before they proceed with our services. As an additional effort to assist with the cost, the client was granted the use of a coupon which did provide a discount to their overall tax preparation cost.
Furthermore, the client return has been completed, we do understand the client was selected by the taxing authority for their state to verify their identity. The client was advised on the steps needed to complete this verification. Due to the security measure put in place by said taxing authority any client that received this correspondence must complete the verification directly with the state.
We do apologize for any inconvenience this may have cause but we do consider this matter resolved and as that this case be closed.
Customer Answer
Date: 05/14/2025

Complaint: ********

I am rejecting this response because:HR Block is only making excuses and not willing to take responsibility. Honestly, they just lost two customers and I will never do business with anyone who demonstrates poor business practices! Live and learn!

Sincerely,

****** ****
Business Response
Date: 05/16/2025
Dear Better Business Bureau,

H&R Block has reviewed ****** ****'s rebuttal to our prior response.
In response the rebuttal, our review determines the rebuttal raises no new issues with H&R Block products and services. While we regret the client is dissatisfied, we stand by our original response dated 05/13/2025 and please refer back to that response.
We take our clients’ concerns seriously and, based on the actions taken, consider this matter resolved. we respectfully request that this case be closed ***

Sincerely,
Initial Complaint
Date:04/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an appointment on Febuary 25, 2025 to drop off taxes, which I did. I was told it would be about 2 weeks. I called on 3/12/25, and the Manager *****, only told me that the taxes were not done and it would be a while. I called again on Wednesday April 9, 2025 at 0909, spoke with ******* at the front desk. She said their was a "note" on my chart and she would need to ask a manager. She put me on hold, and returned saying there was not a manager available and would return a call when able. No call back. I called again at 1442, and spoke with ******* again. She said she would send another urgent message to *******, who is in charge of our taxes, and could expect a phone call in a few days. I said no, that it had been weeks and I needed a call back that day. She said ok. No phone call was every returned. On 4/10/25 at 0900, my husband and I went into the office. ***** was there. She made a phone call, but went into the back where we could not hear call. Came back and she said that because my husband turned in the last piece of tax paper needed last week, that they had not even begun to start on our taxes. She told me that ******* was doing corporate taxes due on May 15 first, and then personal taxes and that I would need to file for an extension. I expressed my concern that deadline was 5 days away, and there was no communication from their end on multiple occasions. ***** just continued to say that she had told me it would be a while. There has been no communication from the person doing our actual taxes. ***** states she is the manager and she is communicating through to him, and when we request to speak to him she says she is handling it. I did walk out on her, being that no solution could be made and her not willing to do anything to help this situation. Still have had no communication with this company or tax preparer ******* after multiple requests.
Business Response
Date: 04/24/2025
Dear Better Business Bureau,
Thank you for bringing the client’s concerns to our attention.
We have worked with the office to issue a refund for the client's fees. We apologize for the inconvenience this may have caused and have diligently reviewed the case to ensure an appropriate resolution was provided.
We take our clients’ concerns seriously and, based on the actions taken, consider this matter resolved. We respectfully request that this case be closed at this time.
Sincerely,
Customer Answer
Date: 05/14/2025

Complaint: ********

I am rejecting this response because:
The IRS is questioning our return and having us file additional paperwork for this year that was done by H and R block. We now will have to pay our new tax person to finish this year's taxes. Had we been able to have communication while pur taxes were being done, and ensured everything g was correct, this may have been corrected before being sent. AS stated in original complaint, I would like H and R block to pay for our taxes to be corrected by our new tax person.

Sincerely,

******* ******
Business Response
Date: 05/16/2025
Dear Better Business Bureau,

H&R Block has reviewed ******* ******'s rebuttal to our prior response.
In response the rebuttal, our review determines the rebuttal raises no new issues with H&R Block products and services. While we regret the client is dissatisfied, we stand by our original response dated 04/24/2025 and please refer back to that response.
We have worked with the office to issue a refund for the client's fees. Please be advised H&R Block does not cover fees from outside CPA firms. We apologize for the inconvenience this may have caused and have diligently reviewed the case to ensure an appropriate resolution was provided.

We take our clients’ concerns seriously and, based on the actions taken, consider this matter resolved. we respectfully request that this case be closed AJR

Sincerely,
Initial Complaint
Date:01/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We used this location to file our FY23 taxes. We still have not gotten our federal taxes and have been in an investigation status for almost a year. I want a refund on the cost of filing our Federal Taxes.
Business Response
Date: 01/21/2025
Dear Better Business Bureau,
Regarding the client’s complaint, we apologize for any inconvenience caused. As per the client’s request, we have refunded her tax preparation fees. Please be assured that we take our clients’ concerns seriously and make every effort to resolve matters thoroughly and fairly.
Sincerely,
H&R Block

Customer Answer
Date: 01/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********
Initial Complaint
Date:01/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Filed 2021 Taxes with H & R Block February 16, 2022 fee of $335.00 Received first letter from IRS November 20, 2023 stating there was an error made on our 2021 filing. Took the IRS letter to H & R Block on November 21, 2023 paid them additional $79.00 to tell me the IRS was wrong. The H & R Block Tax Pro made notes on the IRS letter and assured me we owed nothing further. This response was mailed by certified mail to the IRS same day by me. Received second letter from IRS Mach 11,2024 . Again I visited H & R Block office where I was once again assured the IRS was wrong. The Tax Pro had her supervisor review the IRS letter and the correspondence was then approved by the supervisor mailed certified mail same day by me. Received third letter from IRS on May 20, 2024. Made an appointment with another H & R Block Tax Pro ( only office open seasonal ) Tax Pro prepared a response letter to the IRS and charged me another $99.00. Again I was assured the IRS was wrong and we owed nothing further. Received forth letter from IRS and after many hours of trying to call IRS myself I finally got to speak with IRS Tax Pro and yes Tax Pro is appropriate as she explained the error H & R Block made on the original filing Feb 16, 2022. H & R Block transposed numbers on the original filing which was a costly mistake for us. Five H & R Block Tax Pros failed to find this error. H & R Block committed to provide 100 % accuracy as well as 100% satisfaction. I have spent countless hours trying to get my money back. Paid H & R Block a total of $513.00 Paid IRS $197.14 Interest along with additional $922.14 tax. H & R Block keeps giving me the run around. Please Help !!!
Business Response
Date: 01/13/2025
Dear Better Business Bureau,

Regarding *** ******** complaint, we are still working toward a soultion. Please allow more time.

We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.

** ***
Customer Answer
Date: 01/14/2025

Complaint: ********

I am rejecting this response because I do not understand how they could possibly need more time.
I have been trying to get my refund since October of 2024.
Why do they need more time ?

Sincerely,

******* ******
Business Response
Date: 01/16/2025
Dear Better Business Bureau,

Regarding *** ******* complaint, the client has been contacted. A refund was submitted and approved. The client should receive a link within 24-48 hours to choose how she would like to receive the funds.

Thank you,

** ***
Customer Answer
Date: 01/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:12/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used HR Block to file my taxes and they were filed incorrectly twice by the same Senior Tax Analyst ******* *****. Her unfamiliarity with the Illinois/Wisconsin tax reciprocity is costing me thousands.
Business Response
Date: 01/10/2025
Dear Better Business Bureau,
Regarding the client's complaint we apologize for any inconveniences caused. At the client's request we have agreed to provide her with a full refund of her tax preparation fees. We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.

Sincerely,
H&R Block
Customer Answer
Date: 01/10/2025

Complaint: 22715278

I am rejecting this response because:
The agent I worked with to amend my taxes already initiated a request for the fees to be refunded. Please keep in mind that I have a $5600 deficit created by HR Block that continues to earn interest they will not pay. Had ******* ***** processed my very simple refund correctly the first time, I would not be in a financial pickle. Her work reflected a very different payment amount to the Illinois Department of Revenue, which I paid on time. Illinois will continue to charge me interest until this is paid off. While I paid $295 for the services, the work of HR Block is costing me significantly. The only way they guarantee their work is if you pay extra money on top of their services. If they are the experts, their work should be guaranteed at all times for all customers. HR Block should be responsible for covering the tax full amount I am in trouble with the state for.
Sincerely,

*** ****** *******
Business Response
Date: 01/10/2025
Dear Better Business Bureau,
In response to the client’s rebuttal, we apologize for any dissatisfaction with the outcome. We have approved a refund for the client’s tax preparation fees. The client will receive a link via email and text within 24 hours to choose her preferred method of disbursement. Additionally, we have approved her claim for penalties and interest as of January 3, 2025. Please allow 7 to 10 business days for the check to arrive via standard mail.
As the client did not purchase our Peace of Mind Insurance, H&R Block is not responsible for any additional tax owed. We assure you that we take our clients’ concerns seriously and strive to resolve matters thoroughly and fairly.

Sincerely,
H&R Block
Initial Complaint
Date:12/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Block filed an erroneous return in 2021 which caused problems with government agency. They said they would fix the problem and filed an amended return which the IRS owed me a substantial refund of $57K. This was filed in May 2024. I have talked to the IRS about the delay (it's now December 2024) and they said Blcok needs to complete the paperwork. H&R Block does not return phone calls (they would not put me through to the tax preparer, more than several dozen emails have gone unanswered, a filed a complaint with the national office, they said someone would call me back with a status report, no one has. So the IRS has an incomplete return and I need to them to finish the paperwork because they caused everything to be screwed up throughout this process.
Business Response
Date: 12/09/2024
Dear Better Bussiness Bureau,

Regarding Mr. ***'s complaint, the return was filed and accepted by the IRS. However, the IRS has requested additional information from the client that H&R Block does not have. The client has an appointment with the office today to discuss and respond to the IRS.

We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.
Customer Answer
Date: 12/11/2024
We will see how serious they are. They screwed up my 2021 return and it's taken four years to get to this point. This is not taking things seriously.
Business Response
Date: 12/17/2024
Dear Better Business Bureau,

Regarding Mr. ***'s complaint, the client met with our tax agent on Friday, the amended return and supporting documents have been sent to the IRS. The office will continue to follow up with the IRS and will update the client in 2 weeks. The client has been made aware of this timeframe as well.

** ***
Initial Complaint
Date:11/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired H&R Block to complete and file my deceased father's 2022 taxes in January 2023 and they lost the documents they were given and did not complete the tax preparation services. H&R block found the documents in June 2023 but never started the tax return until I called H&R Block repeatedly and in May 2024 they started the tax return. In July 2024 I signed and paid H&R Block for the prepared tax documents for filing and never recieved confirmation the IRS recieved the filed taxes. After repetitive phone calls to H&R block, in November 2024 I was informed by H&R Block that H&R Block had not filed the taxes because the IRS had updated the regulation for submitting tax filing for deceased persons and the taxes could not be filed electronically. H&R Block did not notify me of any of these issues without me calling them to find out where the process was at.
Customer Answer
Date: 11/21/2024
I authorize H & R Block Inc., U.S. Headquarters to disclose to BBB personal/client information related to the BBB complaint I have filed so that BBB, at my request, may assist in the resolution of my complaint. Personal/client information may include the following if applicable: (a) information about a transaction or payment, (b) student records, (c) information about an alleged debt, and (d) information covered by an attorney/client privilege. If applicable, I waive the attorney/client privilege to the extent reasonably necessary for the attorney to communicate with BBB about my complaint.

I authorize BBB to use and disclose to the business personal/client information related to the BBB complaint I have filed to the extent necessary to assist in the resolution of my complaint. I also authorize BBB to use information about my experience for research on marketplace practices, which may lead to publication of aggregate and demographical data but will not result in the publication of personal/client information.

Complaint ID: ********
Name: ******** ******
Business Response
Date: 11/25/2024
Dear Better Business Bureau,
Regarding the client's complaint we apologize for any inconvenience caused. We have agreed to the client's requested resolution of a full refund of fees. Please allow 24 hrs. for the client to receive a link to choose her disbursement option. Additionally the client's return has been completed and overnighted for her signature. We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.

** *********
H&R Block
Initial Complaint
Date:07/31/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
H&R Block prepared my 2023 tax return March 5, 2023 for $455 and it cost me an additional $700 which I paid to H&K Financial July 31, 2024 correcting their mistakes. I have PDF scans of all documents depicting H&R Blocks errors and omissions.
Business Response
Date: 08/12/2024
Dear Better Business Bureau:

In response to ***** ******** complaint:

Thank you for bringing this matter to our attention and allowing us time to address it.
Mr. *******'s issue has been resolved. A refund of $455 has been approved.

As a result, we consider this matter resolved. We assure you that we take the concerns
of our clients seriously and make every effort to resolve matters thoroughly and fairly.
Sincerely,
******
H&R Block

Customer Answer
Date: 08/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. I still believe they should have offered to credit $700 as well as that was what I had to pay another accountant to fix their error. Lesson learned I suppose.

Sincerely,

***** ******
Initial Complaint
Date:07/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I went in to do my taxes this year, I met with the rep *** ********* and I asked (to confirm) if it was going to cost the $90 that is advertised on the website to do my taxes. He said yes. So we proceeded to do my taxes, and he did a good job. My issue came at the end, when I got the bill online. I was expecting $90, with maybe some tax, so maybe around $100 for the services. However, I was met with a bill of $310. The $310 is made up of $240 for the Federal and $70 for the State. This to me was shocking as I asked to confirm the price and he said it was $90. When I saw the price, I called and spoke to him, and he explained that there's a charge for each document I provided (which he did not mention before). Had I known that was the case, I would have never done my taxes with H&R Block. The other problem I had was with the fees themselves, because my taxes was fairly simple. It was just the W2s from my job, and my wife and then a document from my house and something pertaining to my wife's child credit (which ended up being removed). The website also doesn't explain how much it's charging per document. I ended up escalating to the problem and spoke to a woman who said that they can't change the pricing on the services because there's tax regulations involved. She escalated it to a customer complaint line, and I called the line and was supposed to get a call back and I never got one. My issue is that I was not properly advised on the pricing. When I asked in the beginning about the price, it should have been explained as to how I was going to be charged. However, when I asked, this was not explained. I am still willing to pay towards the services provided, but I am seeking a more reasonable price. Most tax professionals don't charge $310 for such as simple tax filling. I think a more reasonable price would be at or under $150. I am willing to pay, but not $310. It's unreasonable, and unfair as I was not properly explained how I was going to be billed.
Customer Answer
Date: 07/23/2024
I authorize H & R Block Inc., U.S. Headquarters to disclose to BBB personal/client information related to the BBB complaint I have filed so that BBB, at my request, may assist in the resolution of my complaint. Personal/client information may include the following if applicable: (a) information about a transaction or payment, (b) student records, (c) information about an alleged debt, and (d) information covered by an attorney/client privilege. If applicable, I waive the attorney/client privilege to the extent reasonably necessary for the attorney to communicate with BBB about my complaint.

I authorize BBB to use and disclose to the business personal/client information related to the BBB complaint I have filed to the extent necessary to assist in the resolution of my complaint. I also authorize BBB to use information about my experience for research on marketplace practices, which may lead to publication of aggregate and demographical data but will not result in the publication of personal/client information.

Complaint ID: ********
Name: ****** *******
Business Response
Date: 07/24/2024
Dear Better Business Bureau,

Regarding Mr ********* complaint, we have contacted the district manager of the office the client filed with to assist us on adjusting the clients fees

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

H & R Block Inc., U.S. Headquarters is NOT a BBB Accredited Business.