Reviews

This profile includes reviews for H & R Block Inc., U.S. Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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H & R Block Inc., U.S. Headquarters has 12659 locations, listed below.

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  H & R Block Inc., U.S. Headquarters

  1 H And R Block Way Kansas City, MO 64105-1905

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  H & R Block Inc., U.S. Headquarters

  680 S Main St Ste 202 Cheshire, CT 06410-3190

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  H & R Block Inc., U.S. Headquarters

  3550 Airport Way Ste 1 Fairbanks, AK 99709-4772

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  H & R Block Inc., U.S. Headquarters

  9105 Mendenhall Mall Rd Ste 357 Juneau, AK 99801-7156

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  H&R Block

  116 Market Center Dr Alabaster Market Center Alabaster, AL 35007-8610

Review Details

• Review fromDARRYL S

  Date: 07/21/2025

  1 star
  I have been dealing with h&r block for the last 10 plus years and the last couple years have been ridiculous, but my complaint has to do with the taxes that I filed for this year what has happened is they have allowed someone to use my social security number to file their taxes and to make matters worse I wasn't informed about it until I went to pay for my taxes, for someone that has been a long time customer this is something that should have been caught immediately and for this to happen and now I'm going to have difficulty filing my taxes for the next few years and the fact also that h&r block seems like they don't care about criminal proceedings because as far as I'm concerned this is fraud all day long I'm also in the position of previous comments that see as well if I could give h&r block zero Stars I would do it 100 times over

• Review fromBret N

  Date: 07/18/2025

  2 stars
  Went to my local HR Block in Stuart Florida to have my taxes done for a sole proprietary LLC. Sat with a tax professional who started to input my info and told me what docs I needed to bring in for a follow up meeting. We scheduled a meeting for the following week. When I arrived at the scheduled time. I was informed that because tax season was over. The person I was working with was no longer working there. I had to reschedule with another person. No one called and told me about the situation. So it was a waste of time. Very unprofessional. I scheduled another appointment for the following week with another tax professional in the same office. When I arrived on the scheduled time and date the person I was going to see informed me that she was leaving in two days and would not be working anymore in 2025. My return was complex and would take more then the two days she had left. So I had to reschedule again. Another waste of my time. The third tax professional completed my return and did a very good job. I came to the office paid my bill and was told she would now file the return electronically, Fantastic! One month later I called to check on the status of my refund. I was then informed it was never filed. The person I spoke to, then did it immediatly. The Stuart office is very unorganized and unprofessional. Called HR Block to complain about the service. They took my complaint and said they would get back to me in two to four weeks. They never called me back. I called them after 30 days. Offered me nothing not even an apology.

• Review fromMichael C

  Date: 07/16/2025

  1 star
  Mess my taxes up the first time so I had to go back. This is after the office was closed for a week while I’m acquiring penalties and interest because of their mistake so I go to another H&R Block office to get it fixed. They messed it up worse than the first people I would never use H&R Block again wasting my money

• Review fromSamantha G

  Date: 07/12/2025

  1 star
  If i could give 0 stars I would! This company messed my taxes up for year 2020 and 2021 tax years and did not tell me until may 2024. When patiently waiting for money, I called the IRS and they stated that one of the years was closed and one of the years never had an amended filed. I literally grabbed paperwork that was amended for both years to send to IRS within the small window I was given. I pay for peace of mind and probably spend 600.00 in fees for them to NOT mess up my taxes. After some time I had a hard time trying to even get someone to contact me and then the lady stated that corrections were made on their end on the amended, but the IRS shows as "amended duplicate" which means dollar amounts were never corrected. I waited for her to call me back and she never did. I've reached out to get them to contact me and no answer. I have been with this company since I started working which has been many years. How they messed up my taxes so badly has been traumatic and unprofessional. None of this was even my fault. It was error of the staff/company and they are doing nothing but ignoring the problem when I deserve my money that I worked hard for. Chance after chance to make it right and they just havent. I will probably switch to another company, because their peace of mind means nothing to me now. The faith I put into this company is now gone. This isn't a small amount of money that we are talking about. This was a TERRIBLE error made by this company with chances to make it right and they havent. Do not recommend this company. Communucation is out the window. Do better h&r block!

• Review fromJanelle D

  Date: 06/15/2025

  1 star
  If I could give a zero, I would. In April2025, I hand delivered my documents (because I said I would drop them off). I gave them to an elderly man in the right front cubicle and said that I wanted ***** ***** to have them. He said she was on the phone with someone else and he would get them to her. I called multiple times, emailed them and I kept getting pushed off and they even said ***** was gone for the summer. Needless to say after 2 months of calling, they said they LOST all of my tax documents with sensitive personal information in them. I am furious! I will never do business with them again. This is not a group of trustworthy individuals, very disappointed and angry. Not to mention they have jepordized my tax filings because of it.

• Review fromTallana B

  Date: 06/13/2025

  1 star
  If I could leave a zero star I would. ***** from HR block in post falls Idaho neglected to do her job fully and left us owing a bunch of money. We have no problem paying but she lied to us about owing money after we asked multiple times if we did. Then when I brought it to her attention she laughed at me and ask “you’re mad at me” after I asked why she didn’t read through our taxes all the way. She admitted to doing her job incorrectly but had no solutions to what she could help us with.

• Review fromlee r

  Date: 05/29/2025

  1 star
  H&R Block: Kankakee County Illinois offices.
  I was in the process of completing my 2024 federal tax filing. Once I had received the last bit of information to finalize my return I made an appointment to do so. I was informed my return had already been filed. This was impossible as I had not met with my tax preparer for the final review. It was revealed that my return had been fraudulently submitted by someone through H&R Block. My preparer walked me through some actions to begin resolution which I completed. I called about a week later to get some more advice and assistance. I received what is commonly known as the “BUM’S RUSH”. Each and every H&R Block passed me off to another; receptionist to advisor - advisor to manager - manager to local stores’ team leader - local leader to District Manager……NOTHING, no call backs, no emails, no text messages. Nothing indicating or resembling a concern for my dilemma. A dilemma that occurred on H&R Block’s watch. A known security breach of my personal data gleaned from H&R Block. I hope Jeffrey J. ***** II president and chief executive officer reads this. I think he should be aware of what’s happening out “in the field”. Thank you.

• Review fromSteven M

  Date: 05/28/2025

  1 star
  THEY LOST ALL OF MY SENSITIVE TAX DOCUMENTS. My 1099s, my receipts, my w2, and they have done absolutely nothing to fix the issue. DO BOT USE THIS BUSINESS FOR ANYTHING!

• Review fromEd P

  Date: 05/25/2025

  1 star
  The online filing is a ripoff. The charge you before you finalize your return, then steal you money when you let them know they did your taxes wrong. Tried to get a refund and was denied. Went to Turbo take and didn't owe the amount block came up with. Tried to get a refund again and they quit talking to me. Will never use again and don't recommend they, they steal your hard earned money.

• Review fromJustine L

  Date: 05/23/2025

  1 star
  If I could give this place a 0, I would. Long story but worth the read.  At the end, I was supposed to owe "$7,000). I did not think much of it because this was the first time I had went to H&R block and had someone I did not know do my taxes. I left the store, was looking over it and realized they had made a MAJOR mistake. I went back in, had the accountant look over it. Her name was TERRY, older lady. I had her go back over it, and found out that she had used SOMEONE ELSES TAX INFORMATION. This was a whole different person- different social security number. She tried to play if off as "I was not able to read it very well", and did not take any accountability (taking advantage of younger people). Turns out after she took the OTHER PERSONS tax info out I only owed $121. I went to a more professional H&R Block to have them check to make sure this location did not screw me over AGAIN. I constantly called and talked to the "manager" MANNY for over a month and nothing got completed. I went back in to try and get the $315 I paid for back, because they made a MAJOR mistake, and he did not care. He was very rude, and unprofessional. Trying to say it was my fault that I made the mistake when they violated HIPPA, and the lady by inserting someone else's tax information onto mine. I paid for a service to be done because they are "experts", not to supervise them at their own job! I also contacted corporate and spoke to the district manager of Kissimmee. She claimed she filed a report to the escalation team. I waited and waited to hear back from them. Attempted to call her back to find out what was going on, and she refused to answer for weeks. Still haven’t heard from her, and probably never will. Very disappointing. No apology for the mistakes they made. So, unless you want someone to make a MAJOR mistake on your taxes, and then not care about it, I recommend not to go here.