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Business Profile

Hotels

Baymont by Wyndham University Area

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/12/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This hotel advertises they have an indoor pool. When my family and I arrived for our reservation on July 6, 2024, the desk clerk cheerfully informed us "Oh the pool hasn't worked in years." When traveling with family, I do not book with hotels that don't have pools, and would have never booked here. Her idea of a solution was that we could use the pool of a sister hotel about a block away down a busy main thoroughfare/highway. We were supposed to walk, dripping wet, in flip-flops or barefoot down a busy highway. This is consumer fraud, pure and simple. My complaint to Wyndham corporate has gone unanswered. As of today, they are still advertising they have a pool. Obviously, I haven't been there since July 6, so I can't say if they fixed it, but I highly doubt it.

    Business Response

    Date: 09/04/2024

     

    Good moring i would like to start wirth  this guest booked with ******* and our pool has said close in hotel details for 2 years now we update it every 6 months and they were told aging when they checked in that our pool was closed and if they would like to cancel they could then with no fee but they still checked in to room. if you go on ******* and see hotel details you will see that we put our pool is closed every 6 months.and our wyndham site has its closed to and the other booking site as really. So i dont really feel like i should give a refund 

Baymont by Wyndham University Area is NOT a BBB Accredited Business.

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