Important information
- Customer Complaint:
Headquarters for Aspen Contracting, Inc. is located in Lees Summit, Missouri. Aspen Contracting has several locations throughout the United States. Any complaints submitted by customers nationwide are centrally processed through BBB Serving Greater Kansas City. Complaint volume listed above is a nationwide company total within the past 3 years. Use the Find a Location feature to view a listing of Aspen's locations.
This business profile reflects national complaint activity
Complaints
This profile includes complaints for Aspen Contracting, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 18 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A I think in February the roof was put on. We have had leaks, and storm damage. I have contacted Aspen numerous times no reply. Roof has life time warranty.
The garage is ready collapse. All I want is Aspen to be repair it.
I have texted and emailed
The main office. Still waiting,
For them to come.Customer Answer
Date: 03/29/2023
***** ******* ***********************
***** ** ** **** ****
** **
We have come to a agreement.
Contractors will be here tomorrow, to start repairs.
Thanks
***** *******
Business Response
Date: 04/12/2023
We have been in contact with the customer to address their concerns. Their satisfaction is our priority.Initial Complaint
Date:12/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please see attached complaint.
** ********* ****** contacted Aspen to replace a roof and gutters after extensive hail damage. This was an insurance claim. Insurance company provided $30,200.00 to replace the roof. Once the work was done, Aspen sent an invoice to the consumer for $14,575.05. The consumer would like the remaining funds returned.
Business Response
Date: 01/06/2023
We received h/o overpayment mailed to h/o on 12.21.2022 - GM and I did speak with H/O and his son in great length on Monday12/21/22 and asked several times during call if they wanted a check or send link to have ACH'd to account.. they kept telling us they'd call back after speaking to the ins agent. so we are mailing check.
This original BBB Complaint was received on 12/21/22. Our office has already handled this complaint and responded to. I have notes to show that communication. Not sure how you cross reference the previous complaint or if it was missing a response? We mailed payment as requested.
Initial Complaint
Date:12/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were quoted one price and charged another. We have everything in writing. If we weren’t closing on house we would have not paid them a dime. Our roof was damaged during hurricane ian they came out gave us a quote. They found out what the insurance would cover before they depreciated it and charged us full amount when they should have charge us from the original quote. This company should not be in business. They just rip people off.Business Response
Date: 12/16/2022
We appreciate you bringing your concerns to light. We have done some research on your particular insurance claim and closing process along with our billing and have determined we would like to find a remedy for both parties and make sure everyone is in full understanding. In no way was the intention of "ripping" any one off. We have attempted to contact the homeowner with no response but we are attempting to reach them to discuss the appropriate refund and will initiate that process upon further communication. We apologize for any confusion and hope to find an acceptable remedy to their concerns. Thank you for your patience. Customer is always welcome to contact our office at ************ for further updates.Initial Complaint
Date:12/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed a contract with ***** ******* with Aspen Contracting on 5.10.2022 to repair damage to my house at **** **** ***** ****** ******** ** ***** from a hail storm on 4.4.2022. The main asphalt roof had already been repaired by the insurance company's contractors. This contract called for replacement of my screen porch roof, carport roof, golf cart garage roof, siding on the west side on the house, gutters and downspouts. The total was $`13,118.45 plus change orders. No work had started when I went back to Michigan on May 25. I called ***** occasionally during the summer for progress reports but there was always an excuse why nothing was done. He called me on July 20 to say the screen porch roof was done and I paid $6,000 over the phone onto my credit card. I arrived back in Sebring on Oct. 27 and no more work had been done. ***** had left the area and wasn't answering or returning my calls. On Nov. 28 another company's contractor came out to look at the damage for an estimate. He looked at the roof of the screen porch and said it had been patched with a skim coat and looked to be about a $1,500 job. I would like a refund of $4,500 because the proper work was not done. I do not want them to complete the work because I no longer trust them to do a competent job.Business Response
Date: 12/16/2022
Dear customer, we appreciate your bringing this matter or our attention. We apologize in our delayed response as we were researching the claim against the representative mentioning their property insurance claim and work completed. We always strive to provide the best service to the customer and it seems as though in this particular case our standards fell below expectations. We are agreeing to make refund to the property owner as requested and our office will be in touch about how that will be sent. We apologize this transaction did not go as expected but we do appreciate you bringing it to our attention so that we can make internal changes to avoid this in the future. Customer is always welcome to contact our office at ************ for updates. Thank you for your patience.Customer Answer
Date: 12/22/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
***** ******Initial Complaint
Date:10/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted your company on Oct 14 to report that my roof is leaking .Aspen replaced the roof on 03/19/2012 with a 40 year limited lifetime warranty. I have repeatedly contacted Aspen to get someone to look at the problem. The leak has caused damage to the ceiling and is starting to cause damage to the wall. Job# ********1 invoice date: 04/03/2012Customer Answer
Date: 11/15/2022
All repairs by Aspen Contracting were performed perfectly. My complaint ******** is resolved.
***** ******
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