Complaints

This profile includes complaints for Ferrellgas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ferrellgas

  1 Liberty Plz Liberty, MO 64068-2970

• 

  Ferrellgas, L.P.

  1115 3rd Ave Intl Falls, MN 56649-2955

• 

  Ferrell Gas

  PO Box 247 Ovid, NY 14521

• 

  Ferrellgass, L.P.

  PO Box 260 Johnstown, NY 12095

• 

  Ferrellgas

  10330 W Main St North East, PA 16428

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying since March to have an empty tank removed from my property. It is sitting in my front yard and has killed my grass it is also on the property line of my neighbor and they are complaining. I have called numerous times and I keep getting another time frame and an excuse that they are busy. I have also sent an email threatening that if the tank is not picked up in 30 days I'm going to have it removed but I still have not gotten any response. This is pitiful customer service.

  Business Response

  Date: 08/30/2022

  Response attached.

  The consumer complaint filed by ****** ******* has been forwarded to the Ferrellgas
  Legal Department for investigation and comment. I have completed my investigation,
  talked to the relevant field personnel, and offer the following response:
  
  The customer’s concerns relate to an untimely tank pick-up.
  
  Our records indicate that the customer ordered a tank pick-up in March 2022. The pick-up
  was completed on August 29, 2022.
  
  We regret that the customer was dissatisfied with the communication with Ferrellgas.
  Ferrellgas strives to provide excellent service to every customer, and we regret that they
  did not feel they received that level of service. ******** concerns have been relayed to the
  relevant field personnel and our tank pick-up fee was not charged.
  
  Thank you for bringing the customer’s concerns to our attention. We wish them well in the
  future. Please contact me if you have any questions.
  
  

  Customer Answer

  Date: 09/21/2022

  I did not reject the company's explanation. They came out promptly and picked up the tank .

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested tank fill on 1/31/22 when tank was at the level they requested it be before calling. It took until 2/17/22 and multiple phone calls and many broken promises before they arrived to assist us. Our tank was almost completely out, and it was in the middle of winter. And, we were a Keep Full customer. They should have been out months before this to check our tank. After such poor customer service I informed them in writing on 3/24/22 that we no longer wished to be their customer and have obtained service from another provider and asked them to pick up their tank. I again sent them written communication of this fact on 6/12/22. The tank still sits in our yard today and they keep sending me bills for tank rental. We do not owe them for tank rental. And I would like for them to quit contacting me about this and to pick up their tank.

  Business Response

  Date: 08/26/2022

  The consumer complaint filed by Ms. ******* has been forwarded to the Ferrellgas Legal
  Department for investigation and comment. I have completed my investigation, talked to
  the relevant field personnel, and offer the following response:
  
  Ms. ********* concerns relate to an untimely tank pick-up.
  
  Our records indicate that Ms. ******* ordered a tank pick-up in March 2022. The pick-
  up was completed on August 23, 2022.
  
  We regret that Ms. ******* was dissatisfied with her communication with Ferrellgas.
  Ferrellgas strives to provide excellent service to every customer, and we regret that she did
  not feel she received that level of service. Ms. ********* concerns have been relayed to
  the relevant field personnel and she was not charged our tank pick-up fee.
  
  Thank you for bringing the customer’s concerns to our attention. We wish her well in the
  future. Please contact me if you have any questions.
  

  
  

  Customer Answer

  Date: 09/01/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While grilling my **** ***** tank caught fire because of a faulty tank. My grill was completely destroyed and it was only a year old. The fire department came and investigated and they said it was a faulty tank that started the fire and it was the 2nd one that week. The tank was new so it was full and the fire department said I was lucky it didn't tip over because had it my house would be gone. Since the fire at my house there has been another, making a total of 3 I know of. I called **** ***** and they will not give the fill value of the grill lost. Also, they told me I needed to go back to the store with the burnt tank to get a new one and write return on the tank. I did this and the store said they can't take it back or give me a replacement. I am also concerned because they wanted me to sign a release.

  Business Response

  Date: 08/15/2022

  The consumer complaint filed by Ms. ****** has been forwarded to the Ferrellgas Legal
  Department for investigation and comment.
  
  Our adjustors evaluated Ms. ******** claim and offered her the following resolution:
  One (1) free exchange coupon and one (1) free exchange at her local store in addition to
  $279.20. Ms. ****** refused to sign our release and her claim was closed.
  
  Thank you for bringing Ms. ******** concerns to our attention. Please do not hesitate to
  contact me with any questions or further concerns. Thank you.
  

  
  

  Customer Answer

  Date: 08/24/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  ******* refused to accept the returned tank.  They said they don't do that.  Also, my grill was one year old and I am being forced to take 20% hit (not including the inflation rate that is crippling me with regard to the economy). So I need to be FULLY reimbursed for the lost of my grill and tank.  The issue was a faulty tank I don't see why I should be out money.  If I am FULLY reimbursed I will sign whatever you want me to sign.
  
  
  
  Regards,
  
  
  
  ******** ******

  Business Response

  Date: 09/07/2022

  The consumer’s reply filed by Ms. ****** has been forwarded to the Ferrellgas Legal 
  Department for investigation and comment.  
   
  As a courtesy to the customer, we will offer her the current value of the grill based off of 
  the online price. It is my understanding that we left a voicemail for Ms. ****** today 
  and are awaiting a return call so that the claim can be re-opened. 
   
  Thank you for bringing Ms. ******** concerns to our attention. Please do not hesitate to 
  contact me with any questions or further concerns. Thank you. 

• Initial Complaint

  Date:08/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past 2 years we started to get bills from Ferrellgas for rental charges on a propane tank previously paid in full by my parents over 15 years prior. After we had the tank filled with gas they started billing us a leasing fee. Several times we called and explained the tank was paid for in approx. 2007 and **** ******* had stopped billing my parents. We had not been billed for over 15 years.
  **** ******* was bought by Ferrellgas and once we called to have our tank filled, they just started billing us. We have asked for a copy of any documentation to show we owe them anything, but they have only said we should provide proof that we don't owe them anything.

  Business Response

  Date: 08/17/2022

  The consumer complaint filed by Ms. ******* has been forwarded to the Ferrellgas Legal
  Department for investigation and comment. I have completed my investigation, talked to the
  relevant field personnel, and offer the following response:
  
  Ms. ******* expressed concerns regarding rental fee(s).
  
  A review of this account reveals that an internal error was made and Ms. ******* does not owe
  rental fee(s). We apologize for the frustration that the error has caused and as of today’s date,
  we have corrected our records.
  
  Thank you for bringing Ms. ********* concerns to our attention and we hope this resolves the
  matter.

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 3 years, we have been trying to get the white ** gas tank painted. There are many rust spots on the tank. We have continually called and all we are told is that they would pass it off to the painters and they will contact us when they are in the area. Even the top covering the gauge is chipped yellow and blue paint.

  Business Response

  Date: 07/28/2022

  Response attached.

  The consumer complaint filed by Ms. ***** has been forwarded to the Ferrellgas Legal
  Department for investigation and comment. I have completed my investigation, talked to the
  relevant field personnel, and offer the following response:
  
  Ms. ******* concerns relate to a tank paint service and customer service.
  
  First and foremost, Ferrellgas strives to provide best in class customer service and we regret that
  Ms. ***** has received that level of service. Her complaint has been forwarded to the relevant
  field personnel.
  
  I have confirmed that a tank paint service has been scheduled for August 3, 2022.
  
  Thank you for bringing Ms. ******* concerns to our attention. We value her patronage and we
  look forward to serving as her propane provider in the future.

  Customer Answer

  Date: 08/12/2022

  I appreciate you contact Ferrellgas about painting the gas tank after 3 years of trying.  I I hadn't contacted you, I am sure it still would not have been done.  Thank you so much.  It is resolved.