Reviews

This profile includes reviews for Ferrellgas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ferrellgas has 386 locations, listed below.

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  Ferrellgas

  1 Liberty Plz Liberty, MO 64068-2970

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  Ferrell Gas

  2092 Water Street Ovid, NY 14521

• 

  Ferrell Gas

  PO Box 247 Ovid, NY 14521

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  Ferrellgass, L.P.

  5859 State Rt 31 Verona, NY 13478

• 

  Ferrellgas

  11466 St. Hwy. 618 Conneaut Lake, PA 16316

Review Details

• Review fromTracy S

  Date: 07/11/2025

  1 star
  Terrible company. I needed my propane tank picked up and asked for a refund for the propane that is in it. I was told they would not be able to refund me for the propane. (I have a very large tank) I then asked the lady what they would do with the tank full of propane once they pick it up ? She said they would sale the full tank to someone else....so they are collecting DOUBLE for the same tank or propane !!!! Horrible company !! Horrible people. Shame on you.

• Review fromWill B

  Date: 06/20/2025

  1 star
  How are they still in business!? Terrible customer service, unethical and borderline ILLEGAL business practices. You cannot have a customer and a company representative sign an agreement for pricing/contract/services and then have someone else decide to change the agreement and void the prior contract simply because they want to! Even the delivery drivers say the company has poor business practices and was told a story by a delivery driver they took a propane tank from an elderly lady that uses her propane for cooking only because they deemed she wasn't using it enough! Awful! I am just waiting for a class action lawsuit as I will be the first to sign on!

• Review fromElisa R

  Date: 06/11/2025

  1 star
  The customer service is horrible, no communication from this company, I would have to call to get information myself. It's been a month dealing with a tank pick up and refund. No one can confirm or give me proof that the tank was actually picked up.

• Review fromDaniela D

  Date: 04/09/2025

  1 star
  Horrible customer service. Fees for everything. Rude service. Techs were friendly and helpful but tanks leaked multiple times. We had so many issues with our service hard to mention all of them. They left us multiple times without propane after their tanks leaked and charged us for picking up their tanks when cancelling our service and did not disclose this before picking them up. Do not get service with Ferralgas.

• Review fromjeffery G

  Date: 03/27/2025

  5 stars
  Ferrellgas has always give us excellent service in Elkhart Texas. great price and on time. I pay over the phone and the propane is usually delivered in a week.

• Review fromBrian D

  Date: 03/04/2025

  1 star
  I am a 20 year Ferrell Gas customer. We are out of gas right now. We put orders in through the phone system and the online system this past Friday, 2/28/25. On Monday, 3/3/25, I called and the customer Service rep told me those did not go through. I then put the order in through your customer service department and was told I would be called back with the expected delivery time. I didn't hear anything, so I contacted customer service again today, 3/4/25 to check on the order. They said the order was in and would be here on or before 3/12/25. That is 10 days from the initial contact and what I would deem as unacceptable delay for a baseline utility service used to keep our homes warm, our stoves available, and warm water needed to survive in the winter.
  
  
  
  We ran out of gas during the month of February. During that month I was in another city setting my 93 year old monther up to come here and live. Now that she is here, I cannot provide the necessary utilities or environment for her to live in my home.
  
  
  We need gas as soon as possible. My home gets very cold, and my pipies could freeze in the interim. There has to be some way to escalate the delivery. I have only requested this once in the past 20 years. Over those 20 years I have paid close to $40,000 for propane service, tank rental, etc. My payments are always prompt and for the full amount. I hope that my loyalty with doing what is right in our vendor/customer arrangement will get the same in return.
  
  
  
  Thanks for understanding. If someone could call me and work on a solution that would be appreciated.

• Review fromDella W

  Date: 03/03/2025

  1 star
  If I could give zero stars I would. We bought this house in August and inherited the Ferrell Gas account as their tank is on our property. We paid to fill the tank over $2300 on Jan 15th and they said Feb 18th was the earliest they could deliver. Our tank was showing 15% on the rusted gauge. Come Feb 18th no call/no show by Ferrell Gas. I call them at 4:00pm asking about it and they said the driver noted the gravel driveway had snow on it and therefore they weren’t allowed to deliver it. It would have to be totally dry. Our location is rural… aren’t those the consumers that utilize propane for heat? Otherwise I wouldn’t need them. So now they’re supposed to come the fourth, although we ran out of gas on Feb. 20th. I called to ensure they could come in the morning since rain is expected in the afternoon and apparently their customer service has no way of contacting the drivers or a manager or supervisor of any sort, but can put me in for a call back in 24-48 hrs!If it doesn’t get delivered tomorrow their tank will be off my property

• Review fromKathleen K

  Date: 02/24/2025

  1 star
  We ordered and paid for our propane on the 8th of February, we just received it today, the 24th of February. We've been heating our 1st floor with space heaters. Totally unsatisfied.

• Review fromEva P

  Date: 02/18/2025

  1 star
  This company has horrible customer service, they can never give you an accurate delivery time for your gas refill, they change your gas refill date even in emergency situations. No one ever calls you back after they say they will. We had a gas leak and ran out of gas and now have been without gas for heat and cooking for four days and they say it's going to be up to a month. I have 3 children in my home and no one there will help me.

• Review fromMary M

  Date: 02/17/2025

  1 star
  My order for Propane gas from Ferrell Gas was placed on 1/29/2025
  It is now 2/17/2025. Ferrell Gas promised delivery by 2/12/2025. Received an email on 2/11/2025 delaying us 3 more days. I have place several phone calls to customer service & every phone call I received the program answer by the representative, I have asked to speak to the scheduling department and a supervisor and the representative says they will put the information into the system to receive a call back, this gas never happened. My propane tank is empty, my husband had Throat Cancer Surgery on 2/5/2025 and I have been maintaining a fire in our fireplace to keep our house heated and taking care of my Husband 24/7. Ferrell Gas is aware of all this. I’m not sure when customer service went out the door with Ferrell Gas, with no local customer service because everyone customer service rep has been from another state. Ferrell Gas customer rep cannot even tell us if we own our tank, because if we own our tank, I would be able to have it filled by another Propane Company, but have to prove that we own our tank. I do not pay a leasing fee to Ferrell Gas, but they say it’s their tank even though there is nothing on the tank that says it is theirs. Ferrell Gas has us between a rock and a hard place because they would need come out to look at the tank to see if it is theirs or ours. We can’t even get you to come out to fill our tank. My advice to anyone looking for a Propane Company look one that has local customer service and know if you own your tank. We have been with Ferrell Gas for 18 years & this is the worst Customer Service I have ever seen. Being a customer service rep myself for the last 30 years I would be appalled to be associated with Ferrell Gas. We will be changing Propane Companies as soon as possible, but for now we are still waiting for the Propane delivery we were promised.
  A Very disappointed Long Time Customer! Ferrell Gas doesn’t even deserve 1 star. A negative rating isn’t even ample.