We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Propane

Ferrellgas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Propane.

Reviews

This profile includes reviews for Ferrellgas's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ferrellgas has 386 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.11

    Average of 115 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Currie H

      Date: 10/12/2022

      I use my "Beach Home" 3 months out of the year. On average to fill my take $86. Last year my bill was over $300. In previous years I had to call when I was low on gas and they would come out and fill the ***** Now they auto fill it without calling me or asking if I need gas. How do I know how much they are charging and the % my take is? This is rediculous. My tank was only down 20% full 80% and I was charged. When did they come out and why was I not notified?Now they have sent le a collection notice for a fee I never knew about.

    • Brannon P.

      Date: 10/11/2022

      Worst gas company I've ever bought product from. Very expensive compared to other companies

    • Roxanne A.

      Date: 10/11/2022

      We ordered gas a week before the flood of July 28, 2022. We were told it would be a week before it would be delivered. We paid in advance. Of course, once the flood came, we lost water and electricity. Thankfully, we did not lose any family members or our home. We ran our generator from Thursday , July 28 to Sunday , July 30. We did not run it thru the day trying to conserve propane to protect our freezer. On Monday, we called FerrellGas requesting our order be delivered earlier. We have a family friend who knows one of their drivers. He told us that it could be delivered earlier. However, the lady answering the phone refused to work with us. Therefore, we called a competitor and discussed delivery. Guess what? They delivered within 30 minutes of our phone call. Yes, it was a little more money. However, it was worth saving the food in our freezer. We were able to run the ac at night and be comfortable. Yes, we will continue to do business with the competition. They deliver when needed, not when they chose to take a notion to. Heads up, if FerrellGas owns your tank and you dont buy the required amount of propane each year, dont be surprised to come home and find your tank gone. FerrellGas has a reputation of this! I have heard several people complain about this.

    • Thomas G

      Date: 08/16/2022

      I have an issue with federal gas because I called up to order gas she asked me to look in my tank to see how much I have in there when I open a lid I told her I smell a little gas The lady said they own the gas tank so there will be no charge unless it's beyond the gas tank for me to turn the gas off when I went out there and notice the gas is barely smelling it's only when I opened that top lid so I called them up the cancel they canceled the people to come out 3 hours later people come out and they told me they just got the message it was canceled No charge try offering water each a bottle and and they said well what was the problem anyways and I showed him he looked at it and he'd typing 2 s**** That holds the gauge to tell you what you have left in the tank and they left and they left they told me no charge urge well I got a message saying I owe 200 then they backed it down to 100 and they tell me $75 I feel I don't owe them are ***** I canceled it they said they own the tank then they tell me I own it after the people were here that they made a mistake as as a miscommunication They made a mistake they've told me they owned it so now I want to make a complaint Can you help me

    • Mary M

      Date: 08/11/2022

      We received a card from ferrellgas saying our lease on the 250 gallon propane tank is going up to ****** per year when we have been renting it for ***** per year since 2011. Our tank is full of propain and we havent been able to go up north because my husband has been in and out of hospital. They are still charging others ***** per year but are punishing us because we have not used any of our propane and have not had to refill it. They are saying if we do not pay the ****** by Sept 5 ***** they will come and get the tank and charge us anouther ****** to pick it up. This is not right. There was never an agreement we had to use the propane in a certain amount of time. We are retired so not having a lot of money to pay them ****** for something that was out of our control. We signed the lease for ***** per year back in 2011 and have not had any issues with them previusly. I have also sent a letter to the attorney general and they gave me your information to report it to you also. If you call the local office the secretary says she only answers the phone thats about all.

    Ferrellgas is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.