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Business Profile

Lawn and Garden

The Garden Patch Grow Box

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/23/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/16/2022 order no. ****** paid $139.09 by credit card for 3 grow boxes.

    All 3 boxes are defective. The 8 mounting pegs on the bottom container will not align with the 8 mounting holes in the top container of the box. There is a large amount of warping in the bottom container. As you can see in picture "Peg Misalignment", only three of the attachment pegs are visible in the corresponding mounting holes. The other five pegs are not even close to the top container mounting holes.

    I called company 11/23/2022. They will not pay return shipping. Cheapest is $55+ for me to ship. I should not have to pay to return a defective product.
    Based on other complaints filed here, it takes up to one year for the company to return a customer's money.
    If I had checked here first, I would never have purchased the boxes.

    The company claims membership in Mail Order Gardening Association which changed its name to: Direct Gardening Association). It is defunct according to its website. It also claims membership in Direct Marketing Association (now ANA). ANA appears to allow complaints only by its members.

    Supporting documentation provided:

    Purchase invoice.
    Picture "Peg Misalignment" Showing only 3 out of 8 base container mounting pegs are visible in their respective mounting holes on the top container.
    Picture "Hole Spacing" Showing the top container mounting hole spacing is 2.75".
    Picture "Peg Spacing 1" Showing the distance between pegs at this end of the bottom container mounting feature is 2.75". The mounting hole spacing on the top container is 2.75".
    Picture "Peg Spacing 2" Showing the distance between pegs at the opposite end of the bottom container mounting feature is 2.25". The mounting hole spacing on the top container is 2.75". The pegs are out of position by 0.5".

    Business Response

    Date: 11/30/2022

    We have left a message for the customer to contact us back so that we can mutually resolve.  

    Customer Answer

    Date: 12/05/2022

    Complaint: ********

    I am rejecting this response because:

    I am still negotiating an acceptable solution with the business. I received a phone call this morning (December 5, 2022) from a staff member who told me she is preparing the paperwork for a complete refund and will send it up to management. When I receive the refund to my credit card, I will close this complaint 

    Sincerely,

    ******* *******

    Customer Answer

    Date: 12/13/2022

    I have received the refund from the company. 

The Garden Patch Grow Box is NOT a BBB Accredited Business.

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