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Business Profile

Auto Service Contract Companies

AutoProtect USA LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Service Contract Companies.

Reviews

Customer Review Ratings

3.7

Average of 276 Customer Reviews

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Review Details

  • Janet J

    Date: 03/29/2024

    Janet J

    Date: 03/29/2024

    Desires Flowers was owesome I love her customer service skills, Shes the best!! Keep up the good work!!

    AutoProtect USA LLC

    Date: 04/18/2024

    Thank you so much for taking the time to leave such a kind review! We are delighted to hear that you found our agent knowledgeable and pleasant. Ensuring our customers have a clear understanding of the process is always a top priority for us. If you ever need assistance again in the future, please don't hesitate to reach out. We appreciate your support!

    Best Regards

  • Beverly P

    Date: 03/29/2024

    Beverly P

    Date: 03/29/2024

    Most helpful. We couldnt have asked for a kinder or more knowledgeable support person. ******* is a jewel! Thank you so much!

    AutoProtect USA LLC

    Date: 04/18/2024

    Thank you so much for taking the time to leave such a kind review! We are delighted to hear that you found ******* to be knowledgeable and pleasant. Ensuring our customers have a clear understanding of the process is always a top priority for us. If you ever need assistance again in the future, please don't hesitate to reach out. We appreciate your support!

    Best Regards,

  • Kiyun O

    Date: 03/26/2024

    Kiyun O

    Date: 03/26/2024

    He was very patient and kind. I had little knowledge about the coverage policy and we was willing to explain in detail with energetic and kind tone.

    AutoProtect USA LLC

    Date: 04/18/2024

    Thank you so much for taking the time to leave such a kind review! We are delighted to hear that you found our agent knowledgeable and pleasant. Ensuring our customers have a clear understanding of the process is always a top priority for us. If you ever need assistance again in the future, please don't hesitate to reach out. We appreciate your support!

    Best Regards,

  • Dawn W

    Date: 03/26/2024

    Dawn W

    Date: 03/26/2024

    This company is so pathetic that has to use intimidating marketing strategies to bullie the elderly and others into thinking they are receiving a final notice to something they have nothing to do with. These letters are stressing my 80 year old mother out!! When I call to have her removed from mailing list they hang up. Isn't there anything we can do about this besides post these useless complaints.

    AutoProtect USA LLC

    Date: 04/18/2024

    We would be happy to assist you in ensuring that your mother is removed from our marketing campaigns. Please contact us at ******************************************* and provide her information. Once we receive her details, we will promptly address your concern. Please note that while we can remove her from our list, she may still receive letters from other companies.

    Best Regards

  • Gina S

    Date: 03/16/2024

    Gina S

    Date: 03/16/2024

    After 30 days and ***** ********************* ****** the warranty DECLINED the repairs just few days after the grace ****** because of the AGE OF CONTRACT! Stupid!!!! Total bogus!

    AutoProtect USA LLC

    Date: 04/18/2024

    Thank you for bringing this issue to our attention. We understand that the claim process, which is a crucial part of our service, didn't meet your expectations. It's important to clarify that while **************** sells policies and offers information for policy administrators, the actual claim process is managed by the administrator, namely MotoAssure Administration.
    One of our representatives spoke with you directly on 3/18/24 and worked out an amicable resolution. We appreciate you as a valued customer and if you have any more concerns or questions, please feel free to contact us.

    Best Regards,

  • Jackie R

    Date: 03/12/2024

    Jackie R

    Date: 03/12/2024

    ****** was very informative and patient with answering all my questions and concerns. He's definitely a keeper and does his job well. Thank you, ******.

    AutoProtect USA LLC

    Date: 04/18/2024

    Thank you so much for taking the time to leave such a kind review! We are delighted to hear that you found our agent knowledgeable and pleasant. Ensuring our customers have a clear understanding of the process is always a top priority for us. If you ever need assistance again in the future, please don't hesitate to reach out. We appreciate your support!

    Best Regards,

  • Will S

    Date: 03/04/2024

    Will S

    Date: 03/04/2024

    Just GREAT ?? absolutely fantastic personally I will tell all my friends about this great company every one needs a warranty for their car thank you so much for your help!

    AutoProtect USA LLC

    Date: 04/18/2024

    Thank you so much for taking the time to leave such a kind review! Ensuring our customers have a clear understanding of the process is always a top priority for us. If you ever need assistance again in the future, please don't hesitate to reach out. We appreciate your support!

    Best Regards,

  • Marellen L

    Date: 03/04/2024

    Marellen L

    Date: 03/04/2024

    I hope that if I have transmission problems with my car that it will b e covered as the reviews state that you dont. If you dont, I want to review my policy to make sure everything is covered. From bumper to bumper I will call if it doesn't

    AutoProtect USA LLC

    Date: 04/18/2024

    Thank you for your valuable feedback and for entrusting MotoAssure with your policy. We understand the importance of ensuring comprehensive coverage for your vehicle. We encourage you to review your policy contract thoroughly to familiarize yourself with the terms and conditions, ensuring clarity on the extent of coverage provided. Should you have any further questions or require assistance in reviewing your policy, please do not hesitate to contact us.

    Best Regards, 

  • Angie W

    Date: 03/04/2024

    Angie W

    Date: 03/04/2024

    This company is a scam. DO NOT USE! The transmission went out in my truck. I had been paying on this warranty policy for over a year. I submitted a claim. Because I have a job and drive my truck to work, they denied my claim saying that I use it for commercial business. Doesnt everyone with a job drive their vehicle to work?! They first tried to deny my claim for not keeping up with oil changes. I submitted all my proof that I did in fact keep up with all scheduled maintenance, including oil changes. They have me wait another 4 days and now they have came up with this bogus excuse. I will be hiring an attorney and taking their business to court.

    AutoProtect USA LLC

    Date: 04/18/2024

    Thank you for letting us know about this issue. After careful review, we are unable to locate a file attached to *********************** in our systems. If you can provide your policy number or any other information to locate your file we would be happy to assist further.
    If you have any more concerns or questions, please feel free to contact us.

    Best Regards,

  • Frank R

    Date: 03/01/2024

    Frank R

    Date: 03/01/2024

    Very knowledgeable, pleasant, well versed. Insured I had an understanding of the process.

    AutoProtect USA LLC

    Date: 04/18/2024

    Thank you so much for taking the time to leave such a kind review! We are delighted to hear that you found our agent knowledgeable and pleasant. Ensuring our customers have a clear understanding of the process is always a top priority for us. If you ever need assistance again in the future, please don't hesitate to reach out. We appreciate your support!

    Best Regards,

AutoProtect USA LLC is NOT a BBB Accredited Business.

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