Reviews
This profile includes reviews for Aegis Administration, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 20 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRafael C
Date: 07/08/2025
5 stars******* company to work with! From the beginning to the end, they're amazing. **************** is superb! Can't ask for a better company!
Aegis Administration, LLC
Date: 07/09/2025
Hi ******,Thank you so much for your kind words! Were thrilled to hear you had a great experience from start to finish. Delivering superb customer service is our top priority, and your feedback means a lot to our entire team.We look forward to working with you again!All the best,The Aegis Administration TeamReview fromJOY C
Date: 07/07/2025
1 starAEGIS IS A VERY BAD COMPANY, they don't do business well. I purchased a warranty from this company in march 2025 and they have denied coverage to me every claim. I HAVE FILED 3 CLAIMS AND THEY FIND AWAY TO ALWAYS SAY NO. THEY ARE A **************** I ASKED FOR CORPORATE NUMBER AND THEY TOLD ME ****** WAS THE HIGHEST MANGER .. PLEASE DONT BE FOOLED BY THEM LIKE I WAS.. I HAVE BEEN VICTIMIZED BY THIS COMPANY.. I HAVE BEEN WITHOUT A FRIDEGERATOR FOR 14 DAYS... THIS IS AN EMERGENCY... BUT THE CONTRACT SAYS THEY CHOOSE WHEN A SITUATION BECOMES AN EMERGENCY...Aegis Administration, LLC
Date: 07/09/2025
Hi ***,Im very sorry to hear about your frustration and the inconvenience of being without a working refrigerator. Your claim (#****) was fully authorized for $521.02 on July 3, and our service partner, Appliance Repair Professionals, immediately ordered the necessary part (35 business days lead time).Our records show multiple attempts to schedule and complete your repair appointment between June 27 and July 8, including:Voicemail and live calls from our team advising you to reschedule when no one answered at the agreed time A site visit on July 1, where the technician waited but was unable to complete the diagnosis Follow-up outreach on July 78 to offer either an on-site repair or a direct check to cover the authorized amount We understand how urgent this is and want to get your refrigerator up and running as soon as possible. Please contact our claims department at **************, to confirm a new appointment time or to arrange immediate reimbursement so you can schedule service at your convenience.Thank you for the opportunity to resolve this, and again, I apologize for the delay. We value you as a customer and are committed to making this right.Warm regards,The Aegis Administration TeamReview fromBradley B
Date: 04/04/2025
5 starsThe Representative I worked with ******* could not have been more pleasant and helpful.Aegis Administration, LLC
Date: 04/05/2025
Thank you so much for your kind words, *******! We're thrilled to hear that ******* provided you with such a pleasant and helpful experience. Well be sure to share your feedback with herit will absolutely make her day. At Aegis Administration, we strive to deliver exceptional service to every customer, and its always rewarding to hear when weve met that goal. If theres anything else we can assist you with, please dont hesitate to reach out.The Aegis Administration TeamReview fromMARIA E
Date: 04/04/2025
5 starsI just wanna take the time out to shout out one of your employers *******, She was so helpful and every kind when helping me file my claim. At first i was a bit upset with the process but she ensured me that she will help every bit of they and she defiantly did that. What a pleasure to have her help me through this process.Aegis Administration, LLC
Date: 04/07/2025
*****, thank you so much for your thoughtful review! Were so glad Kaynesha was able to turn things around and provide the care and support you needed. We know the claims process can sometimes feel overwhelming, and it means a lot to us that Kayesha was able to guide you with kindness and confidence every step of the way. Well make sure she gets the shout-out she deserves! If theres anything else we can do for you, were just a call or message away.The Aegis Administration TeamReview fromJohn C
Date: 05/08/2024
5 starsIm thankful for the diligence of my new friend ****! She worked very hard to resolve an issue and I would recommend the company to all. Thank youAegis Administration, LLC
Date: 05/09/2024
Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with **** and her dedication to resolving your issue. At Aegis Administration, we always strive to deliver exceptional service, and its always rewarding to know that weve made a difference. We appreciate your recommendation and look forward to serving you again in the future!Review fromLinda G
Date: 10/09/2023
1 starAegis home warranty. I signed up for the home warranty in May & canceled in Aug bc the *** was overcharging me. I paid Argis total of $620.01. I received a check back for $258.41. Aegis kept $361.60. I tried calling their business number. Their phone rings on ring & disconnects. I would appreciate any help to get my money back. Is Aegis out of business in MO.Aegis Administration, LLC
Date: 10/10/2023
Dear **************,Thank you for taking the time to share your concerns, and we apologize for any inconvenience you have experienced. Your feedback is valuable to us, and we are committed to addressing your issue promptly and providing clarification on the refund process.Our records indicate that you signed up for a home warranty with Aegis in May and canceled the service in August. We understand that you have received a pro-rata refund of $258.41, and you are concerned about the difference between the amount paid and the refunded amount.We want to assure you that Aegis Home Warranty is operational, and we are here to assist you with your concerns. Our customer service team is dedicated to resolving issues and providing support to our valued customers.It appears there may have been a misunderstanding regarding the pro-rata refund process. When a contract is canceled before its expiration date, the refund is typically calculated based on the remaining unused portion of the contract, as outlined in the terms and conditions of the agreement. This is a standard practice in the home warranty industry to ensure fair and equitable treatment for all customers.Our customer service manager will be reaching out to you directly to discuss your specific case, address any questions or concerns you may have, and provide further clarification regarding the refund amount. We are committed to working with you to find a resolution that meets your satisfaction.Please rest assured that we are here to assist you, and we want to ensure that you have a positive experience with Aegis Home Warranty. If you have any additional information or questions, please feel free to share them during our conversation with our customer service manager.Once again, thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.Sincerely,Aegis Home Warranty TeamReview fromJason W
Date: 08/15/2023
5 starsAmazing to work with for claims. Understanding what the difference between home warranty and home owners insurance is helpful when filing a claim and the customer service reps could use a little more help in that, but all in all, great experience.Aegis Administration, LLC
Date: 08/16/2023
Hi *****,Thanks so much for sharing your experience with our home warranty claims service. We're glad to hear you found our team helpful during your claims process. Your feedback about the distinction between home warranty and homeowners insurance is valuable, and we're committed to enhancing our communication on that.Your input drives us to improve and ensure we're meeting your needs. If you have more insights or questions, feel free to reach out. We're here to help and grow together.We appreciate your feedback!Best regards,The Aegis TeamReview fromBryan F
Date: 02/25/2023
1 starThis is the most ridiculous home warranty I have ever seen. If I could use zero stars I would. I have talked to attorneys and insurance agents and no one has ever heard of you not paying for damage due to water. You claimed that there was a flood, and you claim you dont pay for water from a Leak. My policy says you do when I spoke with you which was about 10 or 15 times. You said that my home was insured under a trailer or section 5 housing. I live in a gated community and my house appraises for over *******. My credit has nothing late and no negative points against it which you claimed it did. I will definitely be reporting this to the Better Business Bureau and my agents attorney will be in touch to make sure that my services are rendered in a timely and complete mannerAegis Administration, LLC
Date: 03/22/2023
Dr ****************,
Thank you for bringing this matter to our attention. We take all complaints seriously and we apologize for any inconvenience you may have experienced. However, we were unable to locate any information regarding a contract sold by Aegis Home Warranty Group with the information provided. We believe this complaint should possibly be directed to another company.
We value your business and would like to resolve this matter as soon as possible if in fact you do have a policy with our company. Please contact us at your earliest convenience with your policy number and any additional information you may have so that we may further investigate this issue.
Thank you for your understanding and we look forward to the opportunity to resolve this matter with you.
Sincerely,
Aegis Home Warranty Group
Review fromBe E
Date: 12/18/2022
1 starBottom Line: I want Aegis to return my parents' money and I want Aegis to NEVER contact my parents again.Background. Over the course of many years, Aegis has used telemarking to contact my elderly parents to begin a home warranty plan. I believe the first time was in 2017-2018, the second was this year (2022). During the initial engagement, I contacted Aegis to inform them of my parents' health and asked that they cancel the plan and never contact my parents again, as they did not need their services. I only learned that Aegis and their partner ******* had contacted my parents in 2022 after my folks received a call from a self described Aegis agent (***************) several months ago.I was able to reach PayLink and their representative stopped automatic withdrawals from my folks' account. Reaching ********************** is extremely difficult! Your website doesn't allow for customer engagement, just sales. I've left several voicemails for ***************, which he hasn't returned. When I call Aegis customer service directly, I usually told I've contacted the "sales" department and am sent to another queue, where shortly thereafter I receive a message that you are either closed or have a high call volume so I need to call back later. I finally went to my parents' bank to block any future Aegis withdrawal attempts.STOP TARGETING THE ELDERLY! You are no better than those overseas scammers!I WANT ALL OF MY PARENTS' MONEY BACK. I WANT YOU TO NEVER CONTACT THEM AGAIN!Aegis Administration, LLC
Date: 09/25/2023
Dear Reviewer:
We deeply regret any inconvenience your family has experienced, and we genuinely appreciate your candid feedback. Our primary aim is to ensure your satisfaction, and we are fully committed to making things right.To assist us in resolving this matter promptly, we kindly request that you provide us with your parents' names and account details, if available. You can also reach us directly at 855-636-6886. Our goal is to refund any incorrect charges and ensure your parents are promptly removed from our contact list, respecting your privacy and preferences.
We also understand your frustration regarding past communication challenges. We have taken note of this and are actively working on improving our accessibility and responsiveness to better serve our valued customers.
We understand that your parents' well-being is of utmost importance, and we want to assure you that we will do everything in our power to address your concerns and ensure their peace of mind.
We genuinely appreciate your patience as we work to resolve this issue. Your feedback is invaluable in helping us enhance our services and prevent similar situations in the future.
Thank you for giving us the opportunity to make amends and regain your trust. If you have any further questions or concerns, please do not hesitate to contact us directly at 855-636-6886.
Sincerely,
Aegis Home Warranty GroupReview fromDawn D
Date: 08/10/2022
5 starsI have been dealing with an issue with them for 6 months. Fault was due to their moving and the ***** I called countless times and never once was treated poorly. Everyone in customer service was attentive and willing to assist. I ended up asking for ***** after serveral calls just to not have to repeat my whole story. She was so kind, respectful and empathetic. If she said she would call me back, she did. I give her nothing but praise for doing an excellent job. Thanks to you all and especially, *****.Aegis Administration, LLC
Date: 09/25/2023
Dear Reviewer,
We sincerely appreciate you taking the time to share your experience with us. It's heartwarming to hear that despite the challenges you faced, our customer service team was able to provide you with the support and assistance you needed.
We understand that dealing with any issue for an extended period can be frustrating, especially when it involves factors beyond anyone's control. We are pleased to know that our customer service team was attentive and willing to assist throughout this process.
Our team's dedication to providing kind, respectful, and empathetic assistance is a reflection of our commitment to delivering exceptional service. Your feedback motivates us to continuously improve our services and customer interactions.
Once again, thank you for your kind words and for choosing Aegis Home Warranty Group. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out to us.
We look forward to serving you again should the need arise.
Sincerely,
Aegis Home Warranty Group
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.