Complaints

This profile includes complaints for Creative Design & Build LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Creative Design & Build LLC

  10 Kimler Dr Ste C Maryland Heights, MO 63043-3705

  
• 

  Creative Design & Build LLC

  31 Club Grounds South Dr Florissant, MO 63033-4112

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 21, 2024 I paid Creative Design $5,000 for landscaping on a project. They were the General Contractors and were supposed to pay the sub-contractor $4,900. **** and ** ******** both told me they would pay them after the next draw payment to them. I believed them. They didn't pay. Now it's March 5, 2025. They told me they mailed the check 2 1/2 weeks ago. The sub-contractor has not received it yet. I suggested they stop payment on the check and write a new one that I would personally pick up and deliver. They don't answer their phone calls, texts or emails. I hope this gets their attention because they have the landscapers money and are not paying him. This is bad business.

  

  Business Response

  Date: 03/06/2025

  Creative Design & Build LLC has asked Mr. ******* to stop all communication prior to this complaint.  The company finds Mr. ******* complaint to be self-serving and factually incorrect.  Mr. ******* entered into a contract with Creative Design & Build LLC with detailed guidelines and a payment schedule he agreed to. Not one time was any payment made on time.  In fact, the company had to enforce a work suspension as per contract due to a past due balance of over $70,000.00.  Creative Design & Build LLC continued working in good faith and finished the project.  We now have ongoing legal litigation with Mr. ************** The subcontractor Mr. ******* is referring to (landscaper) was actually hiring by Mr. ******* third party manager and not by Creative Design & Build LLC.  

  Customer Answer

  Date: 03/07/2025

  Complaint: 23024481
  
  I have reviewed the business' response and am rejecting it because: 

       Creative Design & Build LLC, and **** ******** in fact received the total amount of $225,000 from the completed project.  Included in that amount was $5,000 for landscaping that a sub-contractor completed and submitted an invoice.  Mr ******** told me that was included in his contract and he would pay it, 5 times, over a 5 month time period.  Therefore, I gave him the $5,000 to pay the sub-contractor $4,900.  If he was an honest man, he would pay the sub-contractor like he said he would.  Instead, he chooses to make excuses, as is his mode of operation, and try to blame others.  When I came into the project, 4 months after it started, **** and ** ********, brothers, refused to work with the project manager that they made the original agreements with, and put a stop work on the project causing delays and over $50,000 in holding costs.  I managed the project to completion and insured that they were paid in full.  There is a dispute ongoing about how and when the payments would be made during the project.  I was personally not involved in the initial payment agreements, but the original project manager has a different opinion on how they were to be received by Creative Design and Build. I didn't know who was telling the truth, until now. 
  

       I could have easily withheld the $4,900 and paid the sub-contractor myself, but I chose not to, and I chose to build trust with ****.  In fact, this was a test of his honesty, because there is a dispute with the original project manager and them, and I didn't know who was telling the truth.  But now, the fact is, since **** lied to me about paying the sub-contractor, for 5 months and 5 times, what else has he lied to me about?   He has the money and it's owed to the sub-contractor.  That's very straight forward and honest.  His refusal to pay it, and instead make excuses, and cause delays is in fact what his reputation deservedly is. 
  
  
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 03/10/2025

  Will,
  
  We agree with the amount we have received so far. We will gladly pay the landscaper your manager hired when we get the late fees and the damages you told Rj you would pay on an email/text.  Because it was a listed item in the contract and so were the late fees you agreed to.
  Like you said in the statement above you refused to even come around for the first four months. You also refused to pay any payments as per the payment schedule in the contract. The company was not involved with your lender nor wants any involvement. The company did not agree to work with your project manager anywhere in the contract. The company only operated within the guidelines of the contract. You chose not to. To make matters worse you are an attorney someone who knows better than to sign a contract and not follow any aspect of it. Your direct decision to stay away and not pay as agreed in the contract caused major delays and damages to the company. The company does not wish to entertain anything outside of the contract and what was agreed to in the contract. Its simple. We had a contract with a payment schedule that you and the company agreed to. However; you did not make any payments on time resulting in a work suspension. We asked repeatedly for the issue to be resolved. The company does not care what confusion there was between you, your project manager and the lender. It does not involve the company. You signed a contract agreeing to terms and walked away causing major delays and damages.  The company finished this project with a $45k balance when the contract stated a $10k final balance. Not once was a payment on time and at one time you were over $100k behind in payments and the company still kept working in good faith. Your statement that myself or the company cant be trusted is manipulation. Nobody would have continued to work with over $100k behind in payments however we did.

  Customer Answer

  Date: 03/11/2025

  Complaint: 23024481
  
  I have reviewed the business' response and am rejecting it because:

  There are currently ***** General Contractors in ********, ** on the *****************************  The reason you were chosen was because you told the Project Manager that you were willing to work with the draws from the finance company.  You bragged about having $300,000 to carry a project until the draws were paid.  You started the demolition with no money down, and submitted the draw.  Your were paid on the work completed.  You told me, "we did Brandi ** a favor."  You knew that you weren't going to be paid upfront.  You were chosen out of ***** possible other General Contractors because you wanted the job and agreed to the payment terms.  Tell me, you know I'm a lawyer, so why would I agree to hire you, knowing that I didn't have "upfront" money, if I could have hired any one of the other GC's in the *********** area who was willing to work with the draws?  Nobody would hire Creative Design & Build knowing it would only lead to a lawsuit from them.  If you were honest in the beginning you wouldn't have been hired.  So you told the Project Manager, ****** **, whatever she wanted to hear IN ORDER TO GET THE JOB. 
  

  Regardless, that can be litigated if you chose that route.  I have not heard from your lawyer, like you promised, I'm guessing it's just another stall tactic.  If you want to pay $15,000 in attorney fees, and take 2-3 years to litigate, then that's what we'll do.  Don't worry though, I filed a Small Claims, you will get notice shortly. We'll soon hear what a Judge decides.  I have proof you got $5,000 for the landscaping, and the landscaper submitted an invoice for $4,900 that you refuse to pay so far.  All the other stuff are separate issues that can be litigated in the future. 
  

  You gave me a lien waiver already.  You don't have anymore claims to being paid.  And, you've got the money for the landscaper.  You need to pay it. 

   

  
  
  
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 06/09/2025

  052925JM: Left message for Mr. ******* to return a call to the bbb. 

  060425JM: Spoke with Mr. *********** is an attorney) and he is thinking about filing taking the company to Small Claim Court and will advise me of his decision.

  060925JM: Spoke with Mr. ****** and through his investigation has determine that the company has been paid by a third party. He has  filed a suit with the small claims courts and the ** Office. 

  060925JM. I advise Mr. ****** that since he has filed with the small claims courts and ** Office this complaint will have to be handle by them and we will close it out on his end .  Mr. ****** thanks the BBB for all of the help and he is Attorney and already has things in motion and we made " Close this complaint" at this time. 

  

  Business Response

  Date: 06/09/2025

  052925JM: Left a message for ****- (Project Manager)to return a call to the BBB.

  060425JM: Left another message and send a email for **** to return a call.

  060925JM:. Employee (Staff) has stated they  was serve court papers and this complaint will be handle by their lawyer. 

• Initial Complaint

  Date:10/27/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Oct. 2021 I contacted *************************** about remodeling my kitchen. He came out a **** up a design plan and took measurements. He then sent me to Prosource to pick out materials. After speaking to prosource a contract was written which I signed and paid *********. I was told my remodel would take place in April or May. I was called by ** and told that my remodel would start May 6, 2022 so I completely packed up my kitchen. No one showed up or called on May 6. When I got hold of RJ he said my cabinets weren't in yet so the remodel couldn't start. The cabinets were delivered to me on May 31, 2022 and a crew came to install them the following week. After installing the cabinets, the crew was unable to continue with the remodel because shelves for an extension had not been ordered. ** said it was prosource's fault that the shelf hadn't been ordered and if I wanted him to order the shelf it would take 3 weeks to be delivered. On July 19, 2022 I told him to order them. Every week I continued to hear from ** that the shelves should be coming the next week. Finally on Tuesday, October 4, 2022 eleven weeks after the shelf was ordered, ** called to tell me it was in and he could come that day and install it. Later that day I got a call from Prosource saying I owed $700 for them to release the shelf to **. I said I was not paying that. ** said he would have a conference with ************, Me and Prosource to see what could be done for me as I had been without a kitchen for 5 months and the ordering of the shelf had not been my fault. When I didn't hear from ** for a week, I called ************ who said he would check into things and get back with me. I proceeded to get several e-mails from **** about exactly what prosource had designed for me and saying his quote was off their design. I left a phone message for **** so we could discuss this but he hasn't returned my call.

  

  Business Response

  Date: 10/27/2022

  Once the cabinet is paid for we can move forward.  We have had serval conversations about this.  You sat with the designer made the design (one design) and are now saying the designer wrote something on a piece of paper and didn't put it in the design and you want it for free.  

  Customer Answer

  Date: 10/28/2022

  Complaint: 18324157
  
  I am rejecting this response because:
  To move this forward I would like you and RJ to come to my house with the notes, measurements, and sketch you **** when I explained what I wanted my kitchen to look like, a copy of my contract and a list of what was ordered from prosource that either you or them currently have. I kind of want to start from scratch and make sure were all on the same page and that you have everything you need to complete this project.
  
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/28/2022

  We have a meeting set for Monday 10/31/22

  Customer Answer

  Date: 10/31/2022

  Attached are the pictures of what my kitchen has looked like for the last 5 months. *************************** is saying he won't go forward with finishing the kitchen remodel until I pay him $3000 for this work. If possible I would like to request a mediator.

   

  ----- Forwarded Message -----

  From: **** - Creative Design & Build <**************************************>

  To: ****** <*******************>

  Sent: Saturday, October 29, 2022 at 01:49:03 PM CDT

  Subject: Creative design and build

  
  

  ******,

  
  After talking to company legal counsel, it has been recommend we reschedule further conversations or communication.  The company finds your accusations to be factually inaccurate and self-serving. Creative Design & Build, LLC demands the factually inaccurate reviews be removed and payments must be brought current within 48 hours. Please provide documentation this has been done to allow the company to move forward on this project. 

  
  ***********************;

  Managing Director 

  Creative Design & Build 

  ************** Office

   

  From: **** - Creative Design & Build <**************************************>
  
  
  

  ******,

  After talking to company legal counsel, it has been recommend we reschedule further conversations or communication.  The company finds your accusations to be factually inaccurate and self-serving. Creative Design & Build, LLC demands the factually inaccurate reviews be removed and payments must be brought current within 48 hours. Please provide documentation this has been done to allow the company to move forward on this project. 

  
  ***********************;

  Managing Director 

  Creative Design & Build 

  ************** Office