We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Video Game Supplies

Controller Chaos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Supplies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 89 total complaints in the last 3 years.
  • 77 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a controller on November 20th, 2024 and still have not received said controller. I have reached out five times since then for an update, with the last email requesting a refund. I received 2 automated messages with no follow up or information about when to expect my controller. At this point, I just want a refund. I am extremely disappointed that it had to come to me going to the BBB.

    Business Response

    Date: 07/14/2025

    Hello there.
    We apologize about the issues that came up through ordering a controller from us and will go ahead and start processing a refund on that order number provided.

    Customer Answer

    Date: 07/15/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and will be fully satisfied with this resolution once my refund is given.
     
    Sincerely,

    ******* *******

  • Initial Complaint

    Date:07/07/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a controller for my grandson for Christmas. They took the payment out of my account. It is Now July 3rd & no response after 20 emails with no response. I also tried to call only to directed to email as their phone lines was overloaded. I want my money back due to Poor Zero response and 7 months for an item I never receivef

    Customer Answer

    Date: 07/07/2025

    Please help me with this Company. I ordered a controller from Controller Chaos for my Grandson for Christmas, you cant call them and email given and I used 20 times is now no longer available. It is now July and still no controller!

    I just want my money back

    Business Response

    Date: 07/14/2025

    Hello there. 
    We do apologize about the issues that came up through ordering and can provide you a refund for the order.

    Customer Answer

    Date: 07/15/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ***** *******

  • Initial Complaint

    Date:05/23/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a customer ******************** in June 2024 and have not received it, nor have I received any updates on its delivery. I received one email response back in January advising they were delayed but nothing since. I have submitted two requests for refund in the last 30 days with no response.

  • Initial Complaint

    Date:05/23/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a controller for my son on February 9th 2025. I received an email shortly after saying we will let you know when it ships. In March I sent my first email. Since then, Ive sent 5 more, Ive called 10 times and even left a voice message. I have yet to talk to a soul at Controller Chaos. Im not mad but.. Im dumbfounded about the lack of transparency. All I want is an update! Is the controller under construction? Possible shipping date? Any progress? Where is it? Listen, Im apart of a small business and I get it! Youre busy. That being said you need to update your customers. Any help on this matter would be greatly appreciated.

  • Initial Complaint

    Date:05/19/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Controller Chaos on November 24, 2024 for a total of ****** but never received my product . I have not received shipping updates or status updates from the company about my order since purchasing. I contacted Controller Chaos via their customer support email (attached in screenshot below) asking for an estimated ship date for my product in January 2025, to which they replied nearly a month later in February 2025 stating that there is no update or even an *** on my product. Giving them several months time and patience, I again contacted Controller Chaos on May 13, 2025 requesting a full refund of my product given that I have not received the order and have not been given consistent communication by the company on the status of my product. Controller Chaos has not responded to this email. The order confirmation, payment confirmation and all communication by the company are attached below as screenshots.

    Business Response

    Date: 05/20/2025

    Hello. We do apologize about the communication issues from our side and the delays on the order. We will go ahead and proceed/start with the refund for your order.

    Customer Answer

    Date: 05/22/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    **** *******

  • Initial Complaint

    Date:05/06/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a purchase for a custom controller in December 2024 and waited a couple weeks and then contacted them for an update on the order. I got an auto generated email saying they are low staffed and it could take 25 business days or more. I have contacted them twice since and I keep getting auto generated emails even after asking for a refund since its been much much longer then 25 business days. They will not correspond nor will they communicate a time frame. I just want a refund at this point since its been 5 months since I placed the order.

    Business Response

    Date: 05/13/2025

    Hello. We apologize on the issues related to the wait time of the creation of the controller. We have started the refund process for your order of 3200.

  • Initial Complaint

    Date:04/22/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for a custom controller back in February -- have reached out many times only to be ignored or given a copy and pasted response. My order is still marked as unfulfilled even though their CS team had replied back only once and said that it would ship out later in the week back in March which never happened and I have since been ghosted on all my emails sent. I have tried calling as well and have not been able to get in touch with anyone.

    Business Response

    Date: 04/24/2025

    Hello there! We greatly apologize about the communication issue that has happened between you and our customer service *** throughout the waiting time as we created your order. We have went ahead and issued a refund to the AfterPay account/card used for the original purchase. 

  • Initial Complaint

    Date:04/01/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent over $1,000 on 2 controllers on December 2023 and to this day, I havent received anything, I have called them and they gave me the run around about not having the parts to finish the product, now I call and email and they dont respond. It takes me hard working effort to make $1,000. Im very angry and I want justice.

    Customer Answer

    Date: 04/02/2025

    This is the order number CC-180001

    Customer Answer

    Date: 04/02/2025

    Offer number is CC-180001

    Customer Answer

    Date: 04/02/2025

    I sent you he order number and a copy of the invoice. Thank you 

    Business Response

    Date: 04/16/2025

    Hello there. We apologize greatly for the issue and hold up on your order as we do understand the frustration that comes with this kind of major delay. We were experiencing delays on the mod part of your order, but we do have the controllers in our tech department and can get them completed and sent to you.

    Customer Answer

    Date: 04/17/2025

    Complaint: 23147913

    I have reviewed the business' response and am rejecting it because:
     
    I just want my money back


    Sincerely,

    ***** ****** **

    Business Response

    Date: 04/21/2025

    The refund will need to go through a different format with how old the order is but we would like to send out the controllers and fulfill the order for you as they have already been mostly completed at this point.

    Customer Answer

    Date: 04/23/2025

    Complaint: 23147913

    I have reviewed the business' response and am rejecting it because:

    I have been told this very same story of the controllers almost being done for over a year. 


    Sincerely,

    ***** ****** **

    Business Response

    Date: 07/14/2025

    Hello. 
    We have seen the complaint issue and will be reaching back out to you to resolve the pending issue. Thank you

    Customer Answer

    Date: 07/15/2025

    Complaint: 23147913

    I have reviewed the business' response and am rejecting it because: the company has stalled me with the same response for over a year now, I just want my $1,000 back. Thats not hard to do if you are a legit company 



    Sincerely,

    ***** ****** **

    Business Response

    Date: 07/17/2025

    Hello. With our updated system, I will need to inquire the order number and email that was used on the order to continue working on resolving this as I do not see an order number in previous conversations. Thank you for providing this so we may fix this issue.

    Customer Answer

    Date: 07/17/2025

    You (controller chaos) send me a check to my home address. Easy. Thanks 

  • Initial Complaint

    Date:04/01/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered 2 custom Xbox controllers from Controller Chaos on Dec 4th, 2024. Weve made in an excess of a dozen phone calls and each one went to either an empty voice mailbox or an automated message abruptly ending the call. Ive emailed at least three times and received the same automated response each time (screenshot of automated response attached).Needless to say, I havent been able to speak to a live person to settle this issue nor is anyone answering any of my inquiries.

    Business Response

    Date: 04/16/2025

    Hello there. We deeply apologize for the delay that is happening with your current order and will be working to get these controllers out to you as soon as we can. There has been work done on them as they are currently being finished up and should be sent out to you soon. Thank you for contacting us here and let us know if any other concern might come up as we finish your order up.

    Customer Answer

    Date: 04/16/2025

    Complaint: 23147209

    I have reviewed the business' response and am rejecting it because:

    This is the same response we receive when we select the live chat link on the Controller Chaos website; which is just an automated email response. 
    There is no indication of any live employee interaction, nor are any details pertaining to our order provided. 

    We want our money back!!! This is fraud!!

    Sincerely,

    ******* ******

    Business Response

    Date: 04/21/2025

    We apologize about the automatic response on the live chat that is currently set up. Through these messages we are here to help and fulfill the order for you and have pushed the order to the front of the queue to get this completed and sent out to you. 

    Customer Answer

    Date: 05/23/2025

    It has been 6 months since our initial order and have still not received the product. We are requesting to be refunded.

    Business Response

    Date: 07/14/2025

    Hello. 
    We have seen the complaint issue and will be reaching back out to you to resolve the pending issue. Thank you

    Customer Answer

    Date: 07/15/2025

    Complaint: 23147209

    I have reviewed the business' response and am rejecting it because: 

    this is once again, another attempt from Controller Chaos to dismiss our concern. We have been told our complaint would be taken care of, our products would be rushed and mailed out, etc. but we are still without the items purchase in DECEMBER 2024!!!

    I no longer want these items. I want my money back!!! This is completely unacceptable and I have already contacted the ******************************** 




    Sincerely,

    ******* ******

    Business Response

    Date: 07/17/2025

    Hello. We will go ahead and start the refunding process for you on this order.

    Customer Answer

    Date: 07/17/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. If I do not receive my refund of $469.82 in a timely fashion, I will continue to reach out to both the BBB and the Missouri's state attorney.
     
    Sincerely,

    ******* ******

  • Initial Complaint

    Date:04/01/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order date: 12/16/2024 Amount: $267.80 Item: Game controller Nature of dispute: The company has refused to provide tracking information, status updates, opens our emails but no response. We need our money back as we are exceeding 4 months with no updates. The business has not resolved or answered any calls despite the phone message saying your the next person in line. We have called many times and different hours and during the week only- nothing.

    Business Response

    Date: 04/16/2025

    Hello there. We greatly apologize about the issue in getting in contact with us via phone and email for a status update on your order. Your controller is being finished up in our tech department with testing currently and will be making it's way out to you shortly. Thank you for contacting us about this issue and we hope we can correct this mistake with the miscommunication through here.

Controller Chaos is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.