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Business Profile

Video Game Supplies

Controller Chaos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Supplies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 89 total complaints in the last 3 years.
  • 77 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order from controller choas on Feb 2nd. I have not even seen movement on my order. It has been in the processing stage for TWO MONTHS. It is the worst customer service I have ever dealt with! I have not been able to speak with anyone there for months!! That scammed me!

    Business Response

    Date: 04/16/2025

    Hello there. We do apologize about the delays and communication issues on our behalf for your order. We do have your order getting some finishing touches done to it and will have it on it's way out to you soon. Thank you for the patience while we work on the order and on resolving this issue.

    Customer Answer

    Date: 04/17/2025

    Complaint: 23137986

    I have reviewed the business' response and am rejecting it because:



    Sincerely,

    **** *****

    Customer Answer

    Date: 04/17/2025

    They have been telling me the same thing since the first of February. I have called and its the same answer. I have emailed. And its the same answer. Unless I get an order shipment confirmation in the next 24 hours I want a full refund. Im sick of hearing we are finishing your order 

    Business Response

    Date: 04/21/2025

    Hello there. We apologize for the wait time of the order as our current queue is quite lengthy and have orders taking anywhere between 3-5 months for completion. We will go ahead and go forward with the order request for the refund on your purchase. Please allow 3-10 business days for the refund to be finalize. For a faster response time, please reach out to us through our social media for any follow up or other concerns.

    Customer Answer

    Date: 06/17/2025

    The business has made resolution, and I am satisfied.

  • Initial Complaint

    Date:03/31/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a controller from this company in early December and I still dont have it. No updates or meaningful response from the company. They took my money and apparently have no plans on sending me the controller they charged me for. A Christmas gift for my son thats now FOUR months late.

    Business Response

    Date: 04/16/2025

    Hello there. We do apologize about the major delays that have occurred with your order and in getting in contact with us. We have your controller currently in our tech department getting it's finishing touches done and will be getting it sent out shortly to you. Thank you for the patience shown through out this process and while we correct this issue. 

    Customer Answer

    Date: 05/20/2025

    I ordered a co troller from this company for my son for Christmas. Places the order in early December of 2024. To date I have still not received the controller but the company already took $300 from.

    Business Response

    Date: 05/20/2025

    Hello there. We apologize as the controller was out on it's way to you but was stopped at quality check as we had noticed a paint defect and wanted to correct it before sending it out.

  • Initial Complaint

    Date:03/27/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a controller from Controller Chaos in early November last year and never recieved my order. when asking for updates i could never get a straight answer from them. now any time i call them i am constantly on hold for hours at a time and never get any call back.

    Business Response

    Date: 04/16/2025

    Hello there. We do apologize about the delay with your order as it came in with a rush of other orders around the time of the placement of the order. We do have the controller being finished up in our tech department and will be having this controller sent out to you soon. Thank you for the patience that has been shown as we work to get this corrected and completed for you.

  • Initial Complaint

    Date:03/19/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a controller 2 months ago and haven't recieved it. I emailed their support and didn't hear back from them until 3 weeks later (which their website says they will respond within 24 hours).

    Business Response

    Date: 04/16/2025

    Hello there. We do apologize on the issue with getting in touch with us and our response time, along with the delays on the order. Your controller is currently in the final stages of completion and we will have it sent out to you soon. Thank you for your patience on the procedure as we finish up the order and correct this issue.

  • Initial Complaint

    Date:03/14/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered controller 3/5/25. Order was to be completed and shipped 3 days. We have tried to call customer service and no one answers. Emails go unresponded to.

    Business Response

    Date: 03/18/2025

    Hello there. As per requested, we have cancelled and refunded the order. We apologize on the wait time of the product but appreciate your interest in our products. Thank you.

  • Initial Complaint

    Date:03/13/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a controller from Controller Chaos on November 19, 2024 and paid $224.90 US for the controller plus shipping. I expected it would arrive before Christmas 2024. I contacted this business Dec. 9 & 16, 2024 requesting a status update. On December 16, I was told that my order was almost finished and would be sent out in the next few days but might not make it for Christmas. The only thing I received was a letter from 'Santa" saying they were slightly behind. They also had previously mentioned that they should be caught up by the end of January. Throughout this entire ordeal, my order on the company website has remained 'unfulfilled'. I have e-mailed this company on Jan. 2, 2025, Feb. 20, 2025, and finally Mar. 5, 2025 in which I requested a refund of my money.
    In reply to my e-mails in December and January, I received a response from someone named Matt F. After this I have only received an acknowledgement of my e-mail being received. I have attempted to telephone twice but their voicemail hung up after waiting 20 minutes. I have no faith that I will receive my order and would like my money refunded.
    I have all e-mails saved, if required.
    Thank you
    Barbara McAuliffe

    Business Response

    Date: 03/13/2025

    ** apologize on the issue of communication that you were experiencing through our service rep. ** are finishing up your controller in our technician department and will be getting it sent out to you as soon as it has been quality tested. If you would like to, we'd be more than happy to reconnect via email or if you would like a faster response time, send us a message to our ******** or Instagram page. Thank you.

    Customer Answer

    Date: 03/14/2025

    Complaint: 23057607

    I have reviewed the business' response and am rejecting it because:

    I have had this exact response before (in December) yet I have no controller in my hand.

    This dispute could possibly be resolved by sending me a photo TODAY of the front and back of my exact controller and telling me the exact day you would be shipping this controller so that I know you are actually working on it.

    Sincerely,


    ******* *********

    Business Response

    Date: 03/19/2025

    Hello. We apologize about the speed of the production of the controller and how long it has been taking. Attached you will see 2 images of your controller that just got finished up this week and will be heading our your way today. 

    Customer Answer

    Date: 03/20/2025

    Complaint: 23057607

    I have reviewed the business' response and am rejecting it because:
    Yesterday at 8:45 am (MST) the message I received from the BBB regarding Controller Chaos stated that the package would be sent out that day.  At 1:07 pm (MST) yesterday I received a message directly from Controller Chaos stating my package was on the way and I received a tracking #.  The tracking number message was:  "A shipping label has been prepared for your item. A delivery date will be provided when **** receives the package".  It is 24 hours later now and this message has not changed on the **** website.  There are no weather delays in this area, its a sunny day there. 

    Would you please let me know where my package is.

    Thank you,

    Sincerely,

    ******* *********

    Customer Answer

    Date: 04/07/2025

    We did receive it on March 28 and it appears to be in good working order so far.

  • Initial Complaint

    Date:03/12/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for an x-box controller on December *******. I paid ****** for the controller and an additional ***** for expedited shipping. I reached out via customer service email to find out an *** for my delivery on Dec 22nd. **************** states, "Hello ******, All of the controllers are built to order and done by hand, so we do not have stalk already made controllers present. We apologize for the current wait time and any delays that are happening with getting your order out in a more timely manner. Currently, there is no good ETA that can be given with the nature of how the orders move through our departments here. Our queue for each department is constantly changing due to a combination of various issues from the supply chain, staffing issues, and order volume, which changes the time each controller can be completed and sent out. Again we apologize for this inconvenience but we do have all orders moving through the queue and being worked on as quickly as we can while maintaining our same quality."I again reached out on February 7th, March 5th and March 12th via the same customer service email to ask about delivery/***. I have not received a response. I am unable to charge back my card I used for purchase due to it being over 60 days past purchase. At this point, I would be happy with a delivery of the product or a refund.

    Business Response

    Date: 03/13/2025

    We do apologize for the communication error and time that it is taking to fulfill the order. We'd love to complete this order and get it out to you as we are currently working on the controller. If you would like to, we would be more than happy to reach back out with a new email to you or for a faster response time, send us a message on our ******** or Instagram page. Thank you.

  • Initial Complaint

    Date:03/12/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on December 16th for a $223.84 controller and still have not received it. I sent an email in January wondering if they could give me an estimate of when we would receive the controller and the response I got was early February. Still no controller, they havent replied to my emails and nobody answered the phone even though I was first caller in line. I would like to have the controller delivered like yesterday or a refund!

    Business Response

    Date: 03/13/2025

    We do apologize on the communication error as we had not seen any new emails from your email address. We would be more than happy to send out a new email to you or if you would like a faster response, you can send us a message on our ******** or Instagram page. We would love to help you further through one of those lines of communication, thank you.

  • Initial Complaint

    Date:03/04/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 22nd I ordered a custom pair of ******** switch joy-cons. I believe the website stated allow 7-14 days for processing. I did my research first before buying and the seemed legit. They are backed by the BBB. Its now march 4th and they will not respond to my emails, they will not update me on my order status, they do not answer the phone because an automated response stating they have telephone issues and to contact them by email. They dont respond on email. I have already filed a dispute with navy federal and I have emailed them3 times in the last 72 hours with 0 response when it clearly states allow 24 hours for a response. I am fed up, they didnt uphold the promise of the 7-14 days and Im not going to receive my item for the birthday I got it for. They have absolutely terrible reviews to where people wait up to 6-12 months to hear back. Someone named ******* at customer service gives ******** responds to these people. I respectfully request this business be investigated by you all. Please let me know if you need any further information on me end.

    Business Response

    Date: 03/13/2025

    We do apologize on the wait time and delay with your order that you were experiencing, along with communication. We went ahead and have already provided a refund for the order for you as per requested. Please do let us know if there are any other issues that may come up by emailing us at ******************************* or for a faster response, message us on our ******** or Instagram page. Thank you.

    Customer Answer

    Date: 03/24/2025

    I was issued a refund by the business 

  • Initial Complaint

    Date:03/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with controller chaos two weeks ago, which the time would not be a problem if there was an update when asked. I have called support on multiple occasions to be put on hold and as soon as I would be the next caller I was hung up on. If I am spending $200 on a controller there should be contact with the company. My order is still being shown as placed, no updates in two weeks. I want my money back from this *************.

    Business Response

    Date: 03/13/2025

    We apologize for the phone lines not working properly at this moment in time as we are working to update and fix our landlines. Our products are made to order and get placed into a queue to be created, but if you would like to cancel your order, please confirm with us via email at ******************************* or through our DMs on ******** or Instagram at ControllerChaos. Thank you.

Controller Chaos is NOT a BBB Accredited Business.

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