We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Video Game Supplies

Controller Chaos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Supplies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 89 total complaints in the last 3 years.
  • 77 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a controller for my daughter. I tried to verify and reenter my email for the order on their website and it didn&#**;t work. I checked in with them and could not get through to them. I called them today and got hung up on by the answering service. When I looked at the customer reviews, some were good and some were ok. They said I would get my order in ***** days. I waited over an hour on the phone to contact them. I saw the reviews that said people have not gotten their orders in months. I would like my money back.

    Business Response

    Date: 12/17/2024

    We apologize for the issues with trying to connect to the phone line as it gets busy during certain periods in the day. We would love to help you resolve this issue and take care of your order for you (fulfilling it or refunding it). If you could instead reach out to us through our email at ******************************* we can take care of what you would like to do in concern of your order. Thank you.

  • Initial Complaint

    Date:11/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the purchase of a controller was made to Controller Chaos back in May 30th, 2023. After multiple conversations, the original estimated delivery of the product was dated about 2 months from when it was purchased. From then it has been continuously pushed back with different types of excuses revolving around supply issues. At one point i suggested that they are free to given me a compatible part of the supple issues are true since i just wanted the product. they agreed but still never received the product.

  • Initial Complaint

    Date:11/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a custom PS5 controller on September 6, 2024. At the time of my order, the website FAQ listed processing times at 4-10 business days. After the estimated processing time passed with no update, I emailed the company through their website on October 2, 2024. I received no response other than the automated ticket received message, so I emailed again on October 8, 2024. On October 10, 2024, I received a response stating that processing times were currently 25+ business days. I waited another month, and sent another inquiry on November 7, 2024 asking for and update. After no response, I emailed again on November 19, 2024 advising that if I did not receive a response/update on my purchase, I would file a complaint with the BBB. As of today, November 26, 2024 (55 business days since my order date), I still have received no product and no response from the company.

    Business Response

    Date: 12/17/2024

    We apologize about the current delay issues pertaining to your custom controller. It looks like your controller is currently awaiting a mod which is causing a delay in completing the order. If you could reach out to us at ******************************* we can have our *** get in contact with you on the next steps to complete to fulfill the order. Thank you.

  • Initial Complaint

    Date:11/14/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a controller from Controller Chaos back in September, so I could play switch with my kids. I ordered the ***** ******* custom controller. I did not customize any of the ********** the time of purchase, a disclaimer popped up stating it would take 2 weeks to build custom controllers - I was ok with a 2 week lead time, even though my order was not technically custom, so I proceeded to purchase. The money came out of my account immediately, I received a confirmation email and figured I was good to go. A month goes by, I still havent had any further communication with them. I still didnt have my controller, so I emailed. I got no answer. I emailed again, they said due to the customized nature of your controller, build times can be up to 1 month. I responded an mentioned the prompt about a 2 week lead time. They responded 2 weeks is no longer valid. Everything is on back order and it would be a 1 month build. I told them it had already been a month and asked when my order would ship. I got no response.I waited an additional 2 weeks and emailed again. I asked when I could expect my controller to ship. No response. I waited ANOTHER 2 weeks and emailed again. No response. I emailed 3 more times and still no response. Its now been 2 months to the day and I still have no controller, no response and theyve already taken the money out of my account. The only means of reaching out to customer service is by email. There is a phone number, but when you call it says due to high volume of calls, were no longer taking calls. Reach out to customer service by email, then it hangs up. I really just want to be able to play games with my kids, but I would settle for my money back so I can just go to GameStop and pick up a cheap controller, or something.

    Business Response

    Date: 12/17/2024

    We apologize that the wait time for the custom hand made product has not met your expectations as we work on fulfilling your order. Your order is moving a bit slower than what was originally estimated but we would love to help help complete your order if you could reach out to us through our email at ******************************* as we continue working on your custom controller. Thank you.

    Customer Answer

    Date: 12/18/2024

    Complaint: 22555246

    I have reviewed the business' response and am rejecting it because:
    I have already made several attempts to reach out to Controller Chaos through the email address theyve provided. At this time, I dont seem to even get a response. I also have no further need for this controller as its been so long since placing this order, I got fed up and purchased a controller elsewhere. All I want is a refund.


    Sincerely,

    ****** *********

  • Initial Complaint

    Date:10/28/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on June 4 2024. I had to call them to get a confirmation. I have now attempted to contact them multiple times and cannot get them to contact me back. I paid for rush processing and the gentlemen I spoke to on the phone assured me that I would receive my product within 4 weeks. It has been 5 months and no response from them. I would like to get my money back.

    Business Response

    Date: 11/12/2024

    We will issue a refund. 

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought this controller on September 1st 2024 and have reached out multiple times to their customer service with zero response but I do get a confirmation saying they did receive it and would get back to me in 24 hours only to never get back to me. I want my money back for an almost 200 dollar controller!!!

    Business Response

    Date: 11/12/2024

    This order shows it was cancelled. 

  • Initial Complaint

    Date:10/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a controller on 10/16/2024. Order #CC-2548. I payed for express shipping and its been 2 weeks, *** sent 2 emails requesting for a refund and didnt receive an answer on neither. Id like to cancel my order and get a full refund for $174.96.

    Business Response

    Date: 11/12/2024

    This order was cancelled and a refund was issued. 

  • Initial Complaint

    Date:10/25/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We placed an order on October 9. We got a confirmation email. There is no update, and none of the contact information on the company's website is working/legitimate. The phone number doesn't work, nothing.

    Business Response

    Date: 11/12/2024

    This order has been cancelled and a refund will be issued. 

  • Initial Complaint

    Date:10/25/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made my order back in March of 2024 and have not received my order. Every time I contact them they come up with a different excuse. I recently called them on 10/15/2024 and was told they received the parts they needed to complete my order and would be done by Thursday of that week. I called again the week after and was told my order was not worked on and they had just received the parts they needed to complete again that day. My order was given to the tech to complete. I tried calling them again to get an update and the phone hangs up right away now.

    Business Response

    Date: 11/12/2024

    **************** will reach out to the consumer regarding this complaint.

    Customer Answer

    Date: 11/18/2024

    Complaint: 22473506

    I have reviewed the business' response and am rejecting it because: they have not contacted me at all. I called them and I keep getting the run around in why order has not been shipped. I would like a discount and 1 day shipping on my order 



    Sincerely,

    **** *******

    Customer Answer

    Date: 12/24/2024

    12/24/2024 PE:  Emailed the consumer to let him know that the case has been moved on to mediation.  Asked if a resolution had been reached between him and the business.  Requested a response to the email.

    1/17/2025 PE:  Called the consumer to let him know the status of the case, in mediation.  Provided my name, direct dial number and request for a call back.

  • Initial Complaint

    Date:10/20/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a game controller and was charged on May 3, 2024 the full amount. Item never delivered. Multiple failed attempts at reaching the business via telephone and email, with zero reply/response from the company and failure to answer the phone.

    Business Response

    Date: 11/12/2024

    Please provide an order number so that we may look into the account. 

    Customer Answer

    Date: 11/13/2024

    Please see attached original order confirmation.

    Customer Answer

    Date: 11/13/2024

    Please see attached replies from ****** after seller was asked for a refund stating they would refund me.  ****** did not receive the funds. 

    Customer Answer

    Date: 11/15/2024

    #cc-179901  Order number

    Customer Answer

    Date: 12/24/2024

    12/24/2024 PE:  Emailed consumer to determine whether or not a resolution had been reached.  If not what is her desired outcome.

    12/26/2024 PE:  Received email from the consumer which stated, "Unfortunately, despite multiple attempts myself, we have not reached any resolution with the company.  We are seeking a full refund from them.  They report they have refunded us, however we have proof that their funds were never received by the 3rd party, ******, and thus never reached us. This company is a complete fraud."  

    I responded back to her via email asking for the documentation which she mentioned.  Copy of statement from ****** sent and filed in the library.

    1/6/2025 PE:  Spoke with ******.  She has provided documentation from ****** that ****** did not receive payment.  ***********; account has NOT been closed; it is her husband's ****** account and it is active and working. While the company offered to resend the product, she wasn't interested. 

    Business Response

    Date: 12/26/2024

    12/26/2024 PE:  Email to **** *****, complaint handler informing him of the case moving to mediation, mediator assignment, request for refund of $167.96.

    12/27/2025 PE: Email from the business:  The Customer needs to reach out to ******. The ****** account was closed by ******. We are unable to refund and did not receive the funds for this order. Im happy to ship the product but if the customer needs the refund she needs to call ****** so they can issue a chargeback on her behalf. 

Controller Chaos is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.