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Business Profile

Commercial Cleaning Services

Buildingstars
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/18/2024 CANCELLATION. I sent in a "30 days notice" as required to cancel our contract & the "account manager" is refusing to accept the notice and stating we have to keep the contract for another year, instead of the 30 days which is what is required. I understand it hasnt been the 30 days yet however he is stating we have to wait a full year to be able to cancel, which is NOT* was was said and what is in the contract itself. On top of having nothing but documented** issues with ongoing service we are now being told we cant cancel? at first this was going to be a temporary cancellation but due to our new account managers mannerism and poor way of handling this situation by trying to strong arm us into another year of service we will never again use this company. When i first emailed about cancellation he showed up to our office the next day unwilling to take no for an answer and still trying to do a "walk through" with a new provider. our last service date was July 7th, and from security time stamps the provider was in our building for a total of 36 minutes... to clean a 2 floor office, (which there is no way that is even possible), we've had issues with other providers in the past NOT doing the job and our previous account manager was great with trying to help remedy the situations, so after all the ongoing issues we decided to take a break and outsource the job to someone else and cancel. sent our 30 days notice as required, but now being told its no good and we have to wait another year ?!? ABSOLUTELY NOT! PLEACE CANCEL OUR ACCOUNT!!!! So far no one is trying to help resolve this.

    Business Response

    Date: 07/23/2024

    Thank you for bringing this to our attention. We have agreed to end the agreement amicably. We appreciate you utilizing Buildingstars for 10 years. Please let me know if you need any additional information. 

    Customer Answer

    Date: 07/24/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and wish to close this complaint. 

    Sincerely,

    *******************************

  • Initial Complaint

    Date:08/10/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent an email in March 2022 to inform Buildingstars that we were canceling our services as of **** 1, 2022, because we were moving and no longer in need of their services. We received invoices for **** and July cleaning services for a building/office we no longer occupy and the owner sold the building as of July 1, 2022. I have sent multiple emails, always including all prior emails and email chains, only to receive a reply that our "point of contact" has been added to the email chain. I spoke with one of these point of contact who acknowledged he spoke with the owner of the building and confirmed the cancellation. I JUST received another email from a member of their inside sales team attempting to "resolve our balance due". I am at a loss as to why no one has read the email chains or acknowledge that this has been an ongoing issue since March of 2022. They are trying to **** us for services not performed and this is past the point of ridiculous at this point of time.

    Business Response

    Date: 08/10/2022

    Our apologies. Regarding the dispute below,  The cancellation for services was entered on our end.  However, the date of the last service entered was not accurate.  I have issued credits for the remaining balances and attached those credits along with Mba's current statement showing a zero balance.  Please let me know if anything else is needed. 


    Thank you

     

    *******************

    Customer Answer

    Date: 08/15/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

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