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Business Profile

Air Conditioning Contractors

Freedom Heating & Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just purchased a house at this location. It came with a *** warranty. The company that I would have to use is this Freedom Heating and Cooling company. They sly call you. They experience high call volume. They returned one call. They call but it goes straight to voicemail. They are the only people that I can use with this *** but they do not get back to you when you call them. This has been going for about 11 days now. They blame the *** and the *** blames them. I called today and it seems like I am blocked from calling them. I would like to get my AC fixed but I feel like it will never get fixed.

    Business Response

    Date: 08/11/2023

    We are working with this customer through their home warranty company, ***. Our technician visited the home on 8/2/23 and reported the diagnosis to *** for approval. *** approved the claim on 8/6/23 and informed us of the customer's out-of-pocket total for the install. *** has elected to use one of their suppliers for the equipment and has forwarded the order on to their supplier for delivery. *** informed us on 8/9/23 that the customer agrees to pay their out-of-pocket portion for the install and we are aware the customer wishes to proceed with the replacement. At this time, we are still waiting to receive the equipment from ***'s supplier so we can proceed with the installation.

  • Initial Complaint

    Date:07/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My ac has been out since May 31 the technician has been out 3 different times
    I have ******** **** ******. He doesn't fix anything and leaves without telling me
    They never answer the phone or return my call.

    Business Response

    Date: 07/13/2023

    We were contracted for the work order through the customer's home warranty company. The technician was at the customer's home on 6/20/23 and discovered a short in the thermostat wire. The diagnosis and report was submitted to the customer's home warranty company, and on 6/21/23 their authorizations department made a determination that they were not going to cover the repairs. The technician was also unable to perform any repairs due to excessive overgrowth around the unit, and the home warranty company has a seperate determination on 7/6/23 for a denial due to lack of access. 

    No repairs have been approved or authorized for us to complete through the customer's home warranty company and we do not wish to proceed with any repairs regarding the thermostat wire for the customer at this time. We appreciate the opportunity to provide service and to work with the customer, and hope to continue working with the customer in the future.

  • Initial Complaint

    Date:02/16/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My home warranty company hired this business to come look at my heater after coming home to a freezing house. This company come out and stated that my heater needed to be replaced. The company is required to send the invoice and information to my home warranty and then once approved, they are required to make repairs. The home warranty company and myself have been trying to reach out to this company in order to schedule a date for the repairs to be completed, but the business has since avoided all calls from both myself and the home warranty company.

    Business Response

    Date: 02/17/2023

    We received the work order for the customer through their home warranty company on 2/1/23. We worked her into the schedule and the technician was at the home the same day and diagnosed her furnace. The report was turned into the home warranty company the same day and their authorizations department processed and approved the claim the following day on 2/2/23. The home warranty company informed us on 2/8/23 that the customer agreed to pay their out-of-pocket portion and proceed with the repairs, and we placed an order for the equipment. The equipment was set to be in at our supplier on 2/15/23 and on 2/10/23 we offered the customer an appointment for 2/15/23 between 11am-3pm, to which she declined. We also offered the customer an appointment on 2/21/23 which was also declined. On 2/17/23, the customer stated they are working with another contractor and do not need scheduling. We will continue to work with the customer and their home warranty company if there are any other ways we can assist.

Freedom Heating & Cooling is NOT a BBB Accredited Business.

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