Reviews

Review Details

• Review fromAlan M

  Date: 08/25/2023

  1 star
  This company is terrible. I used my home warranty company, American Home Shield to minimize cost. The technician came out and diagnosed the problem on a Monday and tole me I would hear from they would be back on Tuesday or Wednesday to repair. I called Freedom Heating and Cooling both Tuesday and Wednesday with several voice messages and have yet to be called back. I also called American Home Shield and they couldnt reach Freedom either. Long story short I paid another company to come and repair same day now neither American Home Shield nor Freedom will refund me or reimburse me. I cancelled my contract with American Home Shield as well, but NEVER use Freedom Heating and Cooling.

• Review fromDan H

  Date: 06/23/2023

  1 star
  Freedom Heating and Cooling.After getting a dispatch from the home warrantee company it took 7 full days before I got a response to the 2 times a day telephone calls. When they did come out, they loaded 3 lbs of freon into the system from a ***** old recycle tank, disconnected the hoses and listened as it leaked out. He put in 2 valve stems and screwed the caps back on after putting another pound of freon in and said it was all fixed. then he said that the warrantee company would only pay ***** per pound of freon and proceeded to tell me it was $220.00 /LB for freon and that I owed ******. I paid it, and since it was only 75 degrees that day did not turn the air back on. When they finally came back a week later the new tech said I needed a new unit that the company said they would pay for but that I needed to pay for incidentals to the amount of ********. I said no. I do not trust them they did not do well the first time we used them, but I wanted to give them another chance. Never again. Sorry.

• Review fromCrissy W

  Date: 06/23/2023

  1 star
  This company never answers their phone. My husband and I called and the only way to get in touch SOMETIMES was when the warranty company HSA sent an email. On 6/5/23 HSA contacted Freedom Heating and Cooling to come to our home because our A/C went completely out. The scheduled appointment was for 6/15/23 between 12:30-4:30 pm. Freedom sent a text on 6/14/23 and stated my appointment was rescheduled for 6/19/23 between 1-5pm. I responded to the text and asked them not to reschedule because we waited ten days for this appointment in the month of June. Freedom never responded, so I called HSA to fix the issue and HSA reported that they spoke with Freedom and were still going to reschedule for the 19th. I agreed because it was still the soonest appointment that we could get. On 6/19/23, we waited all day for Freedom to come out to look at the A/C by 4:50; they had never shown. We called the **************** and after so many tries with them, they finally told me that Freedom called and stated they I (the customer) no longer needed their services. I never spoke to Freedom, and we never told them we didn't need the service. Freedom made a false statement and is taking people's money, knowing they are not coming to the homes. I no longer trust this company, especially after reading other customer reviews. This is the worst company and must be shut down and removed from warranty companies' lists. This company needs a zero star!!

• Review fromJenn C

  Date: 06/15/2023

  1 star
  This is literally the worst company I have ever dealt with. We have been without AC for THREE weeks with absolutely no response from Freedom after an initial service call. They came out once.said it was an electrical problem. It wasnt. Then they came out again and said we needed a new unit. But when they turned in the paperwork to ******** **** ****** they had changed their tune and had thousands of dollars of their famous modifications listed and no new unit. Assuming they make more money this way. Such a scam! So here we are three weeks inat least a dozen phone calls with absolutely NO response. This company literally *****! If they werent in bed with ******** **** ******, they would definitely be out of business! RUN!

• Review fromAnna B.

  Date: 10/10/2022

  1 star
  ***DO NOT USE THIS COMPANY****Just like most before me. This went through my home warranty. Freedom was assigned and I was told my system needed to be replaced. They presented me with my cost with was just over $1500. I paid. Asked multiple times for a detailed list. Never got one. I thought this was to replace the inside and outside of the *** They replaced the outside unit. Said it was working then left. It never worked. I called my warranty back and was told the ** coil was not replaced because the warranty company said it was the right one..the warranty company then verbally listed off what my $1500 covered which was NUMEROUS modifications to the outside of the home. I said what modifications?! There were none! Same wiring, same original everything, they came out again. Spent 10 minutes at my home. I was presented with another $1300 bill my portion to pay.. with numerous modifications again- this time they gave me a list and at the bottom listed the $1300. I requested a second opinion and another company came out and said the piston should be replaced. The warranty company then told me it reverted back to Freedom heating and cooling.. i then had no choice again but for them to finish the job. Keep in mind we had no ** that was able to cool for the months of August/September because NO ONE ANSWERS or responds at Freedom heating and cooling- Not through Email, calls or text! Another appointment was scheduled via a text message- no call no show. I paid out of pocket to have someone else come to my home to repair my ** in October to which they CONFIRMED there WERE NO MODIFICATIONS to the outside of my home!! All original. They only replaced the outside UNIT- which was covered by my warranty company. I paid $1500 and 0 modifications!!! I do NOT RECOMMEND this company to anyone. I have NEVER had an experience like this!!!