Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I am a current resident at ****************************** apartments. I have been calling the office since November to get a refund check we have from the old unit we were in which was J101 we had to move due to the horrible conditions of the flooring. We were told we were getting a check and each time I reach out they say no its not here or the check got lost. Then they reissued it back in December and still nothing. I have asked if it could just be credited to our portal and they say no. I have been very understanding for months but now its an issue. I am frustrated with getting the runaround with this issue. It shouldnt take almost 4 months to receive a refund check I just want this issue resolved.

  Business Response

  Date: 02/14/2024

  The 1st check was lost by *****. We are still waiting on the home office to send her replacement. We do not cut checks in the local office, nor can we credit her portal. We just spoke to the home office and they are working on getting her check reissued.

  Business Response

  Date: 02/14/2024

  Thank you for reaching out. We have spoken to the corporate office. The first refund check was lost in the mail. A new check was cut and mailed out 2/14/24 to the property for resident. We apologize for the inconvenience. 

  Customer Answer

  Date: 02/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently living at ***************************************************************. The property name is ************** Townhomes, ***************************************************************, **************. As per the lease they should provide all the keys related to my apartment. However, they did not provide mailbox key during move in. Upon asking several times the property manager said very rudely that they have lost the key and dont know when they will be able to provide. I have some very urgent mails delivered in my mailbox by ***** I need the mails urgently. Please help. Thanks ********

  Business Response

  Date: 02/06/2024

  We apologize for the delay in receiving your mailbox keys. We do not give out mailbox keys until the move in Inventory and Condition Form is returned to the office. In this circumstance, when ************** returned his Inventory and Condition form to the office we did not have a working key for his mailbox. To have new keys made we must have the postmaster open the main door for the entire mail center so we can change the lock and issue the new keys to the resident. We were able to complete this on 1/29/2024. 

  Customer Answer

  Date: 02/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at ********************************. During the first month (February 23) the A/C unit messed up. It was fixed, then a week later it was broken. Work order was put in. After almost a week I called, they said they would get someone to look. On March 25, work order was placed because the a/c still wasnt working and other issues. On March 28, they fixed everything.The next day I emailed them that We had to spend multiple days in a hot apartment and had to stay somewhere else because it was too hot. I think we should be compensated for this inconvenience. Sent email after email, no response. Also called and went by the office no answer. When I finally got in contact with someone, I let them know about pest control and that I needed to talk to the manager about the A/C situation from February. They didnt know about the a/c situation and then they pulled up the emails that I have sent throughout the year, the manager said to bring my electronic bill statements from when it was out (dropped off in October) Kept calling. On December 27, they sent me an email that pest control would be there on January 2. They never came. On December 28, I finally got to talk to the manager, informed me that they would give us $20, that was the difference in the electricity bills. I informed her that for almost the whole month our a/c unit was out and why would we be running the A/C if it wasnt working. She informed me that they usually don't compensate people for rent, it hasnt been approved before. I asked her if could she ask anyway. Then she told me basically that the temperature (75)I put on the work order wasnt a maintenance emergency. I told her that I wasnt going to put a work order in everyday when the first time wasnt answered. She said she would ask. I asked about pest control, and she informed me that they were coming. She informed me that I could break my lease, and that it was almost up. I informed her that I didn't want to break it.

  Business Response

  Date: 02/15/2024

  Hello,

  In response to the complaint made for A/C issues for apartment 358. I have attached all work order regarding any **** issue during the time of the complaints and current.

  st complaint was on Thursday, February 23, 2023. They stated that the thermostat was on 68 degrees and the temperature is staying at 75 degrees. One of our maintenance staff put leak freeze into the outside unit and charged with freon on Friday, February 24, 2023.

  th, 2023.

   

  Resident reached out to current manager regarding electricity billing due to the **** issues. The office requested that they bring in there electric billing for the months they had issues. When billing was final brought to the office there was only a $20 difference in billing for the apartment. There had been a change in weather at time as anyones billing would have increased. After multiple times reaching out the office, we determine that $20 was sufficient as this was the difference in the bills.

   

  Resident also came in to the office requesting that we pay them back for the time they have lived in their apartment. 

  Business Response

  Date: 02/15/2024

  Hello,

  In response to the complaint made for A/C issues for apartment 358. I have attached all work order regarding any **** issue during the time of the complaints and current.

  st complaint was on Thursday, February 23, 2023. They stated that the thermostat was on 68 degrees and the temperature is staying at 75 degrees. One of our maintenance staff put leak freeze into the outside unit and charged with freon on Friday, February 24, 2023.

  th, 2023.

   

  Resident reached out to current manager regarding electricity billing due to the **** issues. The office requested that they bring in there electric billing for the months they had issues. When billing was final brought to the office there was only a $20 difference in billing for the apartment. There had been a change in weather at time as anyones billing would have increased. After multiple times reaching out the office, we determine that $20 was sufficient as this was the difference in the bills.

   

  Resident also came in to the office requesting that we pay them back for the time they have lived in their apartment. 

  Customer Answer

  Date: 02/17/2024

  Complaint: 21114723
  
  I am rejecting this response because: as I told your assistant property manager, **************** dont think $20 in the difference in the billing for the apartment is fair to my roommate and I. As you can see I have been trying to reach out to the office for almost a year and its just now getting handled. Also as you can see from my email on 3/29/23, I said that we should be compensated or given a discount for the inconvenience, if having to spend multiple days and nights in a hot apartment and sometimes having to stay somewhere else because it's was too hot to handle the heat in the apartment that we are paying for and messing up my roommates bathroom mats. The work order was placed on 3/3/23 and didn't get completed until 3/28/23. Which I provided some pictures from that timeframe of the thermostat. If you would like pictures of the mess they made when they fix everything that day per my email on 3/29/23 also, I have those too (which was never addressed because my email didn't really get read.) 

  The message from the business didnt mention it but pest control finally came by in January 2024, even though I mention it in a email on May 2023 (that didn't get read) and a work order that was placed on 6/26/23 (that was supposedly handle on 8/28/23, with all the other issues).

   

  I have not been to apartment office requesting they pay back for the time we have lived in our apartment as the message from the business said. The issues have been communicated over the phone or email.
  

  As you can see they only answer the phone calls not emails. Which its hard to call for me because of the hours of the office and my work schedule, so I thought emails would work. Even tried to call the corporate office that I had to research the number for because ******* (assistant property manager) said they dont give out the corporate numbers because they use personal phones. Never got a call from corporate even when I left messages and ******* said they would reach out to me. They didnt until this message from BBB.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/26/2024

  To whom it may concern, 

  I was told that we my give a $150 concession to current residents account. If the resident is not satisfied with these compensation the resident(s)  may put in a 30 day notice to vacate.  

  Customer Answer

  Date: 02/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. If this $150 can be given as a check so we can replaced those bathroom mats and not a credit, it would be appreciated. Glad this issue is finally resolved after a year if trying to get this sorted out.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 03/01/2024

  Please see attached ledger for confirmation for credit. 

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently at ****************************** apartment in **********, ** on the website this business is listed as the corporation of these apartments. Countless times we have had issues with flooring that was going on for months to the point of them having to move us to another apartment. There has been hardly any communication from the manager of the property. Today I was told they had no corporate office and was refused a email or phone number. Our floor was horrific to the point of us almost falling through. We just want compensation at least one month free of rent for having to deal with this. We reached out to the office plenty of times and no one wants to handle this. It was short notice of a move to which my boyfriend had to come back to town from being out of town for work just to help me move our home. I want this dealt with professionally and would love for someone to reach out about this matter.

  Business Response

  Date: 11/09/2023

  We have reached out to the owners, and they have agreed to compensate the resident to 1 month credit of rent. The resident will be responsible for all utilities. We do not have a corporate complaint department. The previous manager failed to leave anyone note that she should get a month rent credit. We will also need a copy of her renter's insurance that is required per her lease before we can process 1-month rental credit.

  Customer Answer

  Date: 11/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/03/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 5, 2023 I completed an online application for ***** ********** in Kansas City Missouri and was required to pay a $300 deposit and $50 application fee. On August 6, 2023 I cancelled the application and was told via email and telephone I'd be refunded the $300 fee electronically within 30 days. The refund never occurred. I still have the emails. *** ****** lease office has stated various different excuses for the refund delay. I've called the office numerous times speaking to "desk people" and left many voicemails requesting a call back. No call backs, no one will help or provide refund status. It's been 60 days, no refund. Please help. I am retired on fixed income. They don't dispute refund, they just won't pay.

  Customer Answer

  Date: 10/04/2023

  On October 3, 2023 I received the $300 deposit refund and a follow up phone call from ****** ********** management. They reacted immediately to your initial contact and resolved the complaint. Thank you for your assistance in this matter. 

  **** ****** 

• Initial Complaint

  Date:08/29/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE BEEN GIVING THE RUN AROUND ON TRYING TO GET MY DEPOSIT BACK OF $300 THEY TELL ME NO REFUNDABLE AFTER 72HOURS IM DUE TO MOVE NEXT WEEK BUT I WILL NOT AND AFTER THE ***** AND HOMICIDE 8/29/23 I REFUSE AND WANT TO GO ANOTHER ROUTE I HAVE CALLED CORPORATE OVER TWO WEEKS NOW I HAVE LEFT NUMMMMMMEROUS MESSAGES FOR REGIONAL MANAGERS AT EXTS 10 16 **** **** AND **** I CAN A CALL BACK FROM ****** OVER A WEEKAGO AND A VM FOR ME TO CALL HER BACK AND WHEN I TELL YOU ITS BEEN ALL ME A CALLING OVER AND OVER AGAIN MESSAGE AFTER MESSAGE AND NO ONE IS ANSWERING THEM PHONES NOR CALLING BACK FROM ALL THE OTHER EXTENTIONS. I GET NO HELP NOR ANSWERS FROM THE OFFICE ITSELF AT WHISPERING LAKE THEY PLAY THE CALLER ID GAMES AND WONT ANSWER THEIR PHONES NOR EMAILS...ITS JUST BEEN A VERY BAD EXPERIENCE AND I DO NOT WANT TO PROCEED I JUST WANT MY MONEY BACK AND NOT TO MENTION MY MOVE DATE HAS CHANGED THREE TIMES NOW DUE TO THE CARPET PEOPLE BEING BEHIND ON CLEANING BUT THAT IS NOT MY PROBLEM. THE CUSTOMER SERVICE ***** AND JUST THINK IF I WAS IN A LEASE AND NOT ABLE TO GET OUT OF IT. I NEED SOME ANSWERS AND CORPORTE NEEDS TO KICK IN AND CALL BE BACK ASAP I HAVE NEVER SEEN NOTHING LIKE THIS IN MY LIFE SMDH...YOU ALL HAVE BEEN WARNED DO NOT DO IT TAKE YOUR TIME AND MONIES ELSEWHERE AVOID THE HEADACHES NOW...THIS HAS BEEN NOTHING BUT 100% RIDICULOUS FROM THE AGENT ***** TO THE OFFICE MAANGER MYA...AND OTHERS ******** PLAYING LIKE SHE WAS THE MANAGER ON ONE OCCASION. PLEASE CALL ME ASAP THIS IS AN EMERGENCY SITUATION HERE BY MOVE DATE IS NOW 9/8/23 AND I WANT OUTTTTTTTTTTTTTTT

  Customer Answer

  Date: 08/30/2023

  I got thru to a random ext **** yesterday 8/29 didn't catch her name started to ask who would I talk to in my situation she immediately cut me off and stated you need to go thru the property I say their not helping me she says to me I don't know what to tell you then and hung up so I dial again got ext **** a *** she would not give out their address nor the lady ******'s email so she ofcourse was not help either. This is very sad and ridiculous that no one is reachable here and I given the run around I since then have reached out to channel 4 news I will get some answers sooner or later end of story and I am willing to do whatever it takes not to move here and get my $300 back.

  Business Response

  Date: 09/06/2023

  ************************** is in receipt of the above-mentioned complaint, and we are sorry for any confusion or frustration this may have caused. We strive to make everyone's experience with us remarkable. 

  We have been in contact with **************** on numerous occasions and have addressed her concerns. During a most recent conversation that took place, she has agreed to continue to move forward with her move into **************************. We have given her the option of a refund if at any point she changes her mind prior to her moving into our community. 

  We will continue to strive to make her experience with us remarkable and worry free.

  Our office is happy to assist further, please feel free to contact us at ************.

  Customer Answer

  Date: 09/07/2023

  Complaint: 20539253
  
  I am rejecting this response because:
  
  The work that needs to be completed for move has not been done yet as of 9/5/23... I have emailed and called to get a update on the work today...I will followup when I get an visual later today
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 09/19/2023

  I finally was able to go in office today and pick up my refund check I thank you and now I'm moving on to a much better community ?? ?? ?? 

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that my security deposit would be refunded a month after I moved out at *************************** ********* ** and it has been way over a month and nobody will reply to my emails or any phone calls or voice messages. My dad who was on the lease, myself and my fianc have all reached all multiple times and nobody will answer emails or the phone. Its a 500$ security deposit they will not respond about.

  Business Response

  Date: 08/31/2023

  HI *******, 

  I am sorry for the delay on your security deposit. We received the deposit check back from our accounting department on 8/18/2023, however, I have been out of the office and returned today. I sent the check today via Priority Mail to the forwarding address we recieved on your notice to vacate. The tracking number for this is **** **** **** **** **** 41. It is scheduled to be delivered tomorrow, September 1st, 2023. 

  Please let me know if you do not receive it. 

  Again, I apologize for the delay. 

  Hope you have a wonder Labor Day weekend! 

  ***************************

  Property Manager

  Customer Answer

  Date: 09/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at ********************** Apartments in ************, **. The complex is listed as managed by Midwest Diversified Properties. My washing machine stopped working after a complex maintenance employee came to investigate a loud grinding noise in the washer. He violently shook the machine until it stopped spinning all together. That was over 3 weeks ago. I've made countless calls and merely get the run around. They keep saying "it's on order." Meanwhile, they have zero loaners available. This is a large complex, and it seems completely unacceptable they would inconvenience residents like this. I pay over $1500 a month to live here. I'm older and avoiding multiple bags of laundry to a laundromat is precisely why I pay for the machines to be in working order in my unit. Overall, customer service has been horrible. I've had to call the office here many times only to hear "I'm just a leasing agent, but I'll forward it to my manager." This managerial person has never called back even once. No updates, no timelines, nothing. I've heard from neighbors who have resided here much longer than me that maintenance work orders have been increasingly ignored/very slow response times in recent month's. Since I couldn't get satisfaction with ******** on-site office management, I placed a call today to Midwest Diversified Properties. They promptly referred me to their ********* management team. I couldn't reach a single live person at that office. I left messages for the four people who are listed as employees, but have yet to get a call back. I am simply requesting a working wash machine ASAP for my unit, and a small reimbursement for the ongoing inconvenience I've been subjected to dragging my clothes to a laundromat, etc.Thank you,**************

• Initial Complaint

  Date:06/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4 th Summer here June and no pool but advertise 2. Both pools are closed green standing water in one and the smaller pool/ clubhouse has never opened . No communicating concerning either. Two huge garbage bins taking up parking lot filled with trash making it look undesirable to live here.garbage over flowing at compacts and on sidewalks and roads..I have called 15x in the past two weeks to ask questions get answers to improper billing answers and have emailed without response. My son stopped by to ask about the pool upfront and was given the answer of maybe by the end of June- the same song and dance about the pump that was given every year since living here. Did we not know it was almost pool season? Do we not pay or care for tenants here? There’s no community events nor communication about anything . You would think with the vacancies you would want to keep the paying tenants here. For months there deep holes in the landscape that a dangerous to kids and pets, line of fiber on all the buildings like spider man left his webs hopping from place to place and the one thing people look forward to is again not open and no word to the ones who pay rent on time and every month . This property management does not care about their customers, or keeping up with the changing area around here . This community as large as it is could be doing so much more to make this place a better place to live. But with office people posting copy paper notes on leasing office , trash bags of litter in random places and having golf cart hang outs meetings (new ones by the way) I guess us tenants shouldn’t be surprised by the lack of attention the pools and amenities are given. With this being one of the largest properties with tenants you would think some of the management would put back into the community . Being here for years and having social relationships with other tenants like myself we are fed up and looking to either get some solutions or find other communities to live in.

  Business Response

  Date: 06/18/2023

  Thank you for taking the time to express concerns regarding our community.  I will do my best to address each issue you have mentioned.

  Pool Issue: We have a completely new team at Waterford and are getting assistance from other Regional Managers to ensure these issues are resolved.  A contract with Mass Pools and Spas has just been signed that includes a monthly contract with them to service and maintain both pools.  Mass Pools and Spas has a assured us they will have them both operational as soon as possible.  A community email will be sent to give updates regarding when the pools will be open. 

  Dumpsters:  We contacted our trash company and requested trash pickup to increase from twice a week to three times a week to ensure trash doesn't accumulate outside of the bins. 

  Holes in the landscaping:  We are currently repairing irrigation throughout the property as these repairs are made the holes are being filled and landscaping restored.  This is still in progress, with about 10% of areas still needing completion.

  Line of fiber on the buildings:  We partnered with AT&T to add fiber to our property to offer an additional option for cable and internet to our residents.  This has now been completed and residents notified via email.  AT&T also set up an information table in front of the office last week to sign up residents and answer any questions.  

  With our changes in team members, we have also added additional maintenance personnel, a leasing manager, and a resident retention manager.  We hear the complaint and are doing our best to address and resolve each issue.  I would love the opportunity to meet with you to ensure all of your issues are addressed.  We appreciate your residency and are striving to make Waterford Square a place our residents are proud to call home.  

   

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 4th 2023 ****************************** office manager agreed that tenants smoking pot, an illegal drug in **, was against the lease agreement and that another tenant"s smoke entering my appartment through the balcony and screen door was an infringement of my right to a healthy and peaceful residency. Since reporting the issue the chain smoking and multiple times a day smoking of marijuana has continued. I called the business office spoke to a leasing consultant today and left 2 voice messages on the phone of two different corporate MGRs with no return call. I allergy to cigarette smoke and I do not want a contact high from a substance. The surgeon general has deemed second hand cigarette smoking harmful to the health of others. Our lease states no smoking in apartments however the tenants (3 subjects in the apartment directly below my residence) chain smokes. I have been getting headaches and now a sore throat. I have asma and prone to getting sinusitis that can turn into walking phenomena. I have lived here for over two years. The subjects 2 weeks and this has been impeding on my health and family home for two weeks. Subjects have additionally started playing loud music, slamming door leading to the balcony and loud arguments. This is disturbing the peaceful residency I had. I pay rent each month and expect management to take care of me their resident. I would like to move immediately if they are unable to. Return our full deposit and any rent so that we can move....if they are unable to provide a safe and healthy accommodation. I'm unable to use my balcony and would like to be compensated for it.

  Customer Answer

  Date: 07/06/2023

  Texted to BBB on 7.5.23 at 6:00 pm from consumer:

   

  Complaint #-56063970-3E2FA. Complainant ****** March. Cell # ************.

  The issues listed in my complaint still exist. I spoke with the local office, emailed them and have called two regional managers at their HQ office leaving messages on a cell VM. No reply or action has been taken to resolve this issue.