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Business Profile

Online Retailer

Dot Com Products

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 136 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/02/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I purchased 3 Wi fi security cameras and a 64 giga bite memory card for $136.The purchase was made on August 17,2022 I received the cameras on September 1, 2022 The cameras Do Not Work properly. Followed instructions and the cameras are dead. Reset cameras and to no avail still nothing. ** loT is the brand. These cameras are generic from *****. Did not receive ** cameras as stated on the site or tutorial. I called customer service for assistance and could not get anyone. Very long wait.Finally, they do not want to refund as stated in the ad. I'd like a full refund.Fraud Do not want to give me a refund after stating "full refund if not satisfied

    Customer Answer

    Date: 09/06/2022

    We were able to get the cameras to work, through a third party, but the company (dot com products) has inferior customer service.

  • Initial Complaint

    Date:09/01/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered products from this company and am not getting any resolution on returning the products.

    Business Response

    Date: 09/29/2022

    Hello ****,

     

    We talked Via email on 9/1. If you are looking to return your Items Please ship your package to the following address and *Include your order number, Name, Email, & Number.

    DCP Returns
    2260 **********************, Suite 110
    *****, ** *****

     

    Once received we will issue you a refund

     

    Thanks so much

    Customer Answer

    Date: 10/02/2022

    Complaint: 17813061

    I am rejecting this response because:

    Return package was delivered Wed, 09/07/2022 at 3:40pm.

    Delivered to *********************************************** *****
    Received by *******************

    I have proof of receipt via FedEx.


    Sincerely,

    *******************

    Business Response

    Date: 10/03/2022

    You have been refunded in full.

    Customer Answer

    Date: 10/05/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:08/22/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #********** placed 8/6/22 Name Qty Price 64 GB SD Card 1x SD Card 1 $19.00 1x Light Bulb Camera 1 $46.00 Totals: Sub Total: $65.00 Shipping: $6.95 Grand Total: $71.95 4 e mails and 1 phone conversation, no contact with company as of today. They will not respond.

    Business Response

    Date: 09/29/2022

    *******,

     

    We see here that you placed your order on 8/6/2022. We mailed your order out 8/16/22 and show It was delivered 8/23/22 at 2:08pm at/in your mailbox.

     

    I also see here that you contacted your bank and filed a dispute on that charge. 

     

    At this time I cannot refund you since your bank is now investigating the dispute.

     

    Thanks

    Customer Answer

    Date: 09/29/2022

    Complaint: ********

    I am rejecting this response because: Their claims of service are false and misleading. They refused to answer any e-mails and inquiries, when I contacted them by phone, I was given false and misleading information.  I have stoped the CC charge dispute and allowed payment. If anyone cares, check out the reviews of this company. I should have! Many complaints from bad damaged products to never receiving the product. They promise 2 day service and as you see they admit it was not.  Just a bad company that needs to be noted


    Sincerely,

    ******* *****

  • Initial Complaint

    Date:08/20/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 8/8/22. $92 was spent on 2 cameras plus $5 for shipping and handling. A total of $97 was spent. The business has not tried to resolve the problem. The order number is #DCP3876. The tracking shipment number that was provided was **************************. Another order number that was given is #DCP3848131 and the email claimed it would arrive via *** but it came through the ***** I have included 2 attachments. One attachment is the e-mail of the product that I was supposed to receive and the other is a picture of what I actually received in the mail. The package was sent from this address ****************************************************************.

    Business Response

    Date: 08/23/2022

    Dear ******,

     

    You were mistakenly shipped 2 Tumblers, We noticed this mistake and made you a new order with the correct Items you ordered. Your New Tracking numbers are the following, 92748999985155543400479190 & 92748999985155543400472191 ********* Yes we use *** Surepost for shipping. *** makes the shipment pick-up, and the U.S. Postal Service(USPS) makes the final delivery. I also do not see here in our system that you tried to contact us. Please note we did correct our error to make sure you got what you ordered. 

    Please keep those beautiful tumblers on us or gift them to a friend. 

    Customer Answer

    Date: 08/28/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/19/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered some security light bulbs totaling $290 on 08-08-2022. Received an email from someone named **** on Aug.17, 2022 about product is in que waiting to be shipped out and watch out for an email about tracking number and call or email them if you don't receive a tracking number in 24 to 48 hours. I called them today (08-19-2022) to let them know I don't have a tracking number and they are giving me the run around on it. I asked the lady is it going to be another month or what? She did not give me a definite answer. If they cannot give me a tracking number soon, I want my $290 back.

    Customer Answer

    Date: 08/31/2022

    They finally sent the item.  This complaint is resolved.

  • Initial Complaint

    Date:08/08/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Tshirt from an ad online and apparently they enrolled me in a monthly membership. When I saw the charge I immediately called to cancel the charge and membership. The woman on the phone said she couldn't help me and wouldn't let me speak or get a word in and said someone from another department would have to call me back and hung up. I called again and pressed the button for the membership service and the same woman answered and pretended she couldn't hear anyone on the line. I have emailed and messaged them online to cancel the membership and refund my *****. I have not received a response.

    Business Response

    Date: 08/09/2022

    Complaint was solved internally on 8/8/2022 at or around 10:30am CST.

     

    Please remove 

    Customer Answer

    Date: 08/09/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:07/24/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a garment from this company Dotcomproducts.com. Gladly paid for it, bu tmy debit card has been charged every month as shown below: 4/11/22 $88.50 VISA DOT COM PRODUCT *********** MO ON 04-10 **** 4/11/22 $ 5.00 VISA DOT COM PRODUCT *********** MO ON 04-10 **** 4/25/22 $19.95 VISA DOT COM PRODUCT *********** MO ON 04-24 **** 5/25/22 $19.95 VISA DOT COM PRODUCT *********** MO ON 05-24 **** 6/27/22 $19.95 VISA DOT COM PRODUCT *********** MO ON 06-24 **** Totaling $153.35, I've tried calling them, but get no answer. Can you help me get a refund for these charges. I fear this is a scam operation.

    Business Response

    Date: 07/25/2022

    Customer Contacted Via Phone, Issue resolved 

  • Initial Complaint

    Date:07/23/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a coffee cup from them several months ago. Since that time, we have received two unsolicited items. Each were t shirts for which we were charged $29.90 a piece. After the first shipment I spoke with customer service and requested we be removed from any future shipping and/or orders. I was assured that was done. As of today, I have received yet another shipment and find my credit card has again been charged against my wishes. It would appear that contact with this company is ineffective.

    Business Response

    Date: 07/25/2022

    Hey ********,

     

    We show you called in 7/15/22, At that time we indeed canceled your T-shirt membership. The last charge we show is 7/11/22 and that shirt was delivered to you 7/23/22. 

     

    If you can please provide evidence that your card was charged after 7/15/22, that would be helpful.

     

    Thanks

    Customer Answer

    Date: 07/25/2022

    We became involved with this issue in April 2022 with an order.  The first unsolicited t shirt arrived at my address on June 27,2022.  Your documentation may say I first called on July 11 but that would be incorrect,    As the item was unexpected and charged unexpectedly, I would not have waited until July 11 to call.  Unfortunately, I did not keep the date of the call l as I expected reliable service.

    When I spoke with *** this morning, she told me she would be sending me an e-mail declaring that this subscription membership was cancelled.  I assume this will be forthcoming???    This is NOT an issue I plan to deal with on a monthly basis.  

    *** ******

     

     

    Business Response

    Date: 07/25/2022

    Our Records show you called in 7/15/2022 at around 11:40am CST. At that time your membership was Canceled. Also note customers account has not been charged since 7/11/2022. 

    You were at that time removed from any and all future charges. 

     

    Again, please provide evidence that you were charged after 7/15/2022 so we can assist further.

    **This complaint has been marked as RESOLVED 

    Customer Answer

    Date: 07/25/2022

    Our concern is that our request to terminate our membership was prior to July 11.  Their desire for me to "prove" a charge after July 15th is ludicrous.  I am wondering why I had a charge in July. in the first place    But, trey insist I called on July 11 (or 15t--as the responses are unclear)

    It is now obvious that this company has incomplete records of this transaction and/or other intent.  As w are unable to give an exact date at this time for our request for termination of this membership, we are forced to accept their explanation.  

    So, it is a lesson learned.  I will always try to remember not to deal with fly-by-night companies in the future.

Dot Com Products is NOT a BBB Accredited Business.

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