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Business Profile

Online Retailer

EveryMarket

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

This profile includes complaints for EveryMarket's headquarters and its corporate-owned locations. To view all corporate locations, see

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EveryMarket has 2 locations, listed below.

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    Customer Complaints Summary

    • 70 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/17/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Every Market charged my credit card for $189.02 on September 13, 2023 for the product I ordered ( order # EM20-4716750 ). Since than I received an email confirmation only , and the product was not delivery . I tried to contact the **************** , but nobody answered ,and they didn't set their voice mail on. I also sent an email ,but did not receive any response.

      Business Response

      Date: 10/19/2023

      Hi ****,

      We are so sorry that you have not received the product. and unfortunately we have never received any email from you, through our customer service team email: ***************************** or *********************** would you mind double check?

      A full refund has been issued, please wait for 2-5 business days for the fund to be processed by your bank.

      Again, we really apologize for all the inconvenience and thank you for being patient with us.

       

      Customer Answer

      Date: 10/23/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    • Initial Complaint

      Date:09/28/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/24/23 EveryMarket processed and charged my credit card $65.91 for bug spray that I purchased. However, when the package arrived it wasn't even what I ordered. I sent the package back explaining that the item wasn't what I ordered. I'm not sure of the date I sent it back. On 8/18/23 I sent a letter asking for a refund explaining I sent the package back to Everymarket but had not received a response, or a credit on my credit card. I still have not received any communication or a credit on my credit card. I would like a refund for the $65.91 that I paid for nothing. I do not have any bug spray since I sent it back - it wasn't what I ordered. Thank you!

      Business Response

      Date: 09/28/2023

      hi *******,

       

      Thank you for contacting us, and we are so sorry for the problem that you have encountered. 

      After checking with our customer service team, we confirmed that we have only received one email from you, please find attached file for the email history record. and we do not find any other email related to the return/refund. Please check if you sent email to the correct email address: *****************************

      We just issued a full refund for you, please wait for 2-5 business days for the money to be processed.

      Thank you for you understanding.

      Customer Answer

      Date: 10/04/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************************

    • Initial Complaint

      Date:09/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      .i ordered ********
      My credit card was charged on 9/10
      Never recieved product.
      Think this could have been second time they did this to me.
      80 years old so i want product or my money back.

      Business Response

      Date: 09/16/2023

      I am so sorry that you have not received your package yet,
      in this case, I issued a full refund for you, please remember that it can take
      up to 5 business days for the money to be reflected on your bank account.

      Customer Answer

      Date: 10/03/2023

      Money promised was not received.  I want my full refund as soon as possible.  

      Business Response

      Date: 10/03/2023

      hi customer,

       

      We have attached the Transaction Receipt that you can use to check with your bank about this refund. we confirmed that your refund was issued on 16-Sep-2023 17:24:25 PDT.

      Please kindly use the transaction ID to double check with your bank to see how the refund processed. 

       

      Thank you .

    • Initial Complaint

      Date:09/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      July 9, 2023 I ordered by phone, I ordered a 8oz bottle of Electric Lady Honeysuckle double strength for 30.91 but I received in the mail a 4oz bottle of regular Honeysuckle

      body spray that cost only 13.26 and the order ticket has Amazon name on it with no price just the name of the product and the order number.  I want the right product or my 

      $17.65 back.

      Business Response

      Date: 09/09/2023

      Hi ******,

      I am so sorry for this big mistake that happened!  I do apologize for it and acknowledge it we
      should notice it earlier.


      I have already informed both our product team and our
      warehouse about this case.
      A refund of $17.65 has been issued for you, please remember
      that it can take up to 5 business days for the money to be reflected on your
      bank account. I have also attached the receipt for your reference.

      Again, I sincerely apologize for all the inconvenience and
      thank you for your understanding and your patience with us.

       

    • Initial Complaint

      Date:08/28/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for four sets of four in a pack Bump Patrol Original formula after shave on the 12th of August for a total of $177.95 but received only one set of 4 bottles. I tried everything to get a phone number for them but to no avail. I’m wondering why a business without a telephone number will be allowed to transact business in the United States.

      I need the rest of my order urgently.

      Order number
      ************ 
      Thanks

      Business Response

      Date: 08/30/2023

      dear customer, 

      I am so sorry for this big mistake that happened!  I do apologize for it and acknowledge it we
      should notice it earlier.
      I have already informed both our product team and our
      warehouse about this case.
      A full refund has been issued for you, please remember
      that it can take up to 5 business days for the money to be reflected on your
      bank account.               

      Again, I sincerely apologize for all the inconvenience and
      thank you for your understanding and your patience with us.

    • Initial Complaint

      Date:08/03/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order a tyre and tube for a scoter for the amount of $58.48. They sent me only the iner tube.

      Business Response

      Date: 08/07/2023

      thank you for letting us know this matter.

      we have already resolved the issue with the customer, by providing the full refund and also explained to the customer.

      Please find attached screenshot for your information.

      Customer Answer

      Date: 08/07/2023

      Complaint: ********



      I am rejecting this response because: the return never took place .







      Sincerely,



      ******* ********

      Business Response

      Date: 08/08/2023

      The refund has been issued, the customer can keep the items for free.

      but if he insist to return it back, he can request the return label from us. Not sure what the customer want for now. Please let us know.

    • Initial Complaint

      Date:02/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered rechargeable batteries from everymarket.com. in December 2022 they notified me that the batteries were no longer available through their supplier and they would issue me a refund of $30.87. I never received the refund and I have not received a response to my messages. Original order #EM20-2770470 follow up message with order#EM20-1454309. I sent message to ***********************************

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