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Business Profile

Online Retailer

EveryMarket

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

This profile includes complaints for EveryMarket's headquarters and its corporate-owned locations. To view all corporate locations, see

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EveryMarket has 2 locations, listed below.

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    Customer Complaints Summary

    • 70 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction was 11/12/2023. I ordered *********************** original fragrance as pictured on the website, however I received *********************** Gold fragrance. Order # **************. I paid $133.60. The company doesnt answer phone calls, unable to leave message and have not responded to emails.

      Business Response

      Date: 11/14/2023

      Hi *******,

       

      We are so sorry that the wrong item was sent to you. We have attached the return label for you please kindly pack the item and return the product.

      Meanwhile, a full refund has been issued, please wait for 2-5 business days for the refund to be processed.

       

      Thank you for your understanding.

       

      Customer Answer

      Date: 11/15/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:11/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently ordered a product called Pineal Xt manifestation through the company named Everymarket.com. Paid $72.31 for the supplements to which I have yet to receive. Since then I have been billed twice for $72.31, one on Oct. 30th and another on Nov. 2nd, and still no product. Called customer service and they will not answer. At this time I no longer want the product or anything to do with this company, just simply request my money back and be happy.

      Business Response

      Date: 11/07/2023

      Hi ****,

      Thank you for contacting us and we are so sorry to hear about that.

      We have attached your order detail for your information, regarding the refund, it has been already issued on October 30, 2023 6:59 PM CDT, please refer to the screenshot for your information for the TRANSACTION ID
      .

      If you have any other question, please do not hesitate to contact us at: ***************************** and we will reply as soon as possible.

       

      Thank you,

       

      Customer Answer

      Date: 11/08/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:11/04/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 1, 2023, I made an online purchase for some Liquid Chorophyll, Nature's Sunshine from EveryMarket, the purchase including shipping and handling totaled, $45.76. The money was immediately drafted from my account yet, I did not receive an email confirmation and tracking number immediately after the online purchase is made. I began to contact EveryMarket online to request this information on 11.02.23 and 11/03/23 but never received a response to my inquiry. I would like a refund of my money for fraud.

      Business Response

      Date: 11/06/2023

      Hi *****,

       

      Thank you for contacting us, and we really apologize that our customer service team does not respond you on time.

      Your order is been attempting to cancel per your request, but you may still receive the order if its already shipped on the seller's end. But please do not worry about it, you have been fully refunded please also refer to the screenshot for your information. If you receive the product then you can keep it for free.

      We sincerely apologize that we could not answer  your email on time and thank you for being patient with us.

       

       

      Customer Answer

      Date: 11/07/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:11/03/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order ******** and you guys have not delivered it’s sitting at shipping facility in my city and it’s saying I didn’t give you guys my address which is the same address I’m using right now and email to reach you guys my complaint I payed for this product which i really want, the order was submitted and here’s the proof Delivery Status for #************

      If you have any questions, please contact us or email us at ******************

      Ship to

      ********** ******* **** *********** **** ********** *** ******** ** *****, United States
      I can’t get the delivery people to deliver cause they saying they don’t have the tracking number which I don’t have or whatever 25 numbers that start 92, or 94 so on and so on.
      But I checked my trash, spam and email recovery so I’m waiting on a tracking number or the product “not a refund” but the product ********. Thank you for rectifying this situation as I know you guys will Now waiting extra days beyond business days but I have hope in you guys and looking forward to long term patronizing, let’s make it happen
      thanks for your time

      Business Response

      Date: 11/04/2023

      dear customer,

      We sincerely apologize for all the convenience that caused in this matter. We got the confirmation about your shipping address and your "******** Purest Himalayan ******** Resin - Gold Grade 100% Pure ******** with Fulvic Acid & 85+ Trace Minerals Complex for Energy & Immune Support, 30 Grams (2 Months Supply)" is ready to ship, the pacakage is ready to pick up by USPS. please follow up with this tracking :

      **********************************************************************************

       

      Please be noted that the **** will be working on Monday and the tracking will be updated on Monday or Tuesday.

      Thank you for being patient with us and again we apologize for all the inconvenience.

       

    • Initial Complaint

      Date:11/02/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm trying to order particular soap through this company and they're never answering their phones they're not telling me anything about the item whatsoever I keep calling it's a full voicemail I wonder if these people are scammers can somebody please help me and let me know if these people are scammers

      Business Response

      Date: 11/04/2023

      Dear Officer,

      We do not take phone-order, since we accept all the online order if the customer place the order successfully. Also, our customer service team is working 24/7 on emails.

      Please if there is any inquiry contact our customer representative through email address at: ****************************** Our customer service team usually will get back to the customer in ***** business hours.

       

       

      Sincerely,

       

      Customer Answer

      Date: 12/04/2023

      My full name is *****************.

      Business Response

      Date: 12/04/2023

      Hi *****,

       

      Thank you for contacting us.

      First of all, we have not charged you for anything, please referring to the attached order, which has been cancelled and payment was voided.

      Secondly, the main tool to reach out our customer service for any information about the product is through email, which we usually reply in 12 business hours or even sooner in an hour. If the phone is not picked up on time, please be reminded to reach out to our customer service team through email: *******************************************************

       

      Thank you.

    • Initial Complaint

      Date:11/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed the order on Tuesday I did not get a order number or tracking number in my email. I tried to call the number several times and I do not get an answer at all and the message says that the party has not set up a mailbox. I searched the company on the website and there are five negative results from people complaining about the business. I would like to cancel the order and to not be charged.

      Business Response

      Date: 11/04/2023

      Hi ****,

       

      Yes, we have received your order and according to your order detail: ************, October 31, 2023 1:28 PM CDT

      ******* ******** ********* ******* **********, 40CT,

      Standard Shipping(7-12 Business Days)

      your order will be arriving 8th-13th November. and its still in the time frame that we are processing your order.

       

      If you decided to cancel the order, surely we can help with it. your order is cancelled and refunded as requested, please wait for 2-5 business days for the bank to finalize and process the refund.

       

      Thank you.

       

    • Initial Complaint

      Date:10/30/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/28/2023 I placed an order for one Hello Kitty 2-Tier 600ml Lunchbox with Chopsticks. I paid $32.33 USD with shipping and taxes included, and $24.99 USD for the item itself using my debit card through ****** Pay. The last delivery update I received for #EM20-9394056 was on 9/28/2023 at 16:01:23 informing me that my order was being packed. As of today, 10/30/2023 I have yet to receive any more delivery status updates and have no idea regarding the whereabouts of my order. I would like to know if my order is being shipped and is in transit to be delivered to me so I can have my item or else I would like a refund. I tried contacting EveryMarket with the contact information they provided on their website but the email address they gave me proved to not be valid.

      Business Response

      Date: 11/06/2023

      Hi *********,

      Thank you for contacting us and we are really sorry for the inconvenience.

      However, we checked within our customer service team and we could not find any email coming though from your email address:*****************************, can you please confirm if you sent the request to the correct customer service email address at: ***************************** ?

      Your order is attempting to cancel and the refund is issued, please refer to the screenshot. the payment will be voided in 2-5 business days.

      We sincerely apologize for the late shipment and thank you for being patient with us.

       

       

       

      Customer Answer

      Date: 11/08/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:10/26/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order on 10/17/23 and have heard nothing from EveryMarket since, then although they took the funds from my checkiing account thru *** ***.
      I was supposed to receive a Tracking Number when the item shipped.
      I ordered 5 bottles of Nutrition Hack.

      Business Response

      Date: 11/04/2023

      Hi *******,

      Thank you for contacting us ,

      We checked out systems and found that your items are in transition right now, please refer to this tracking link from USPS:

      ********************************************************************************

      Expected Delivery on: SATURDAY, 4 November, 2023 by 6:30pm 

       

      We sincerely apologize for all the convenience and thank you for being patient with us.

      Please let us know if you have any question or you can reach out to our customer service at: ****************** at any time, our customer service team is working 24/7 and they surely response in 12-24 business hours.

       

      Thank you.

    • Initial Complaint

      Date:10/26/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was ordering 25#, I never got invoice. I can't log in,from shipment I see they are sending 5#. I would never pay $57.00 for 5#. I think they changed Quan after order. They had different quantities to order. I want this returned and refunded. EM20-5753675 I could get 5# for half that price. By

      Business Response

      Date: 10/26/2023

      Hi April,

      We are so sorry for the unclear listing description, a full refund have been issued, please find attached for your information. The refund will be credited back to your account in 2-5 business days.

       

      Please let us know if there is any question.

       

      Yours Sincrerely

       

       

      Customer Answer

      Date: 10/30/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:10/19/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/21/2023 I purchased 2 bottles of Suki Skincare Moisture Rich ********* Lotion for USD64.57 from EveryMarket online store. On 9/25/2023 I received an email from Every market stating that they canceled my order EM20-0410359 because they were unable to fulfill it. They committed to arranging a full refund that would reflect in 3 to 10 business days to my payment account. On 10/11/2023 I tried contacting them by phone and received a voicemail full recording. I sent the following through the contact information on their websiteMessage to everymarket.com Hello,Today is 10/11/2023. This message regards a refund. On September 25, 2023 you sent an email stating that you canceled my order # EM20-0410359 and arranged a full refund of $64.57 that would reflect in my payment account in **** business days. It has been at least 16 business days and the refund has not been put in my payment account. Could you please refund my money? Thank you,*************************** On 10/18/2023 I sent a second message through their online contact systemMessage to everymarket.com As of today, 10/18/2023, your company, everymarket.com, has not deposited my refund into my payment account. I am contacting my credit card company and the Better Business Bureau to see if they can help me resolve the issue.***************************

      Business Response

      Date: 10/20/2023

      hi ******,

      We sincerely apologize for the refund issue. for some technical reason on our system, the refund was not going through successfully and we apologize that we did not notice that which we should to. 

      A full refund was just issued, please find attached file for your information and it takes about 2-5 business days to reflect on your bank statement.

      Again, we are truly sorry for the inconvenience and thank you for being patient with us.

      Please feel free to contact our customer service if there is any issue and we will try our best to solve it as soon as possible for you. 

       

      Thank you.

       

      Customer Answer

      Date: 10/20/2023

      Complaint: 20756142

      I am rejecting this response because according to every market my refund will not be reflected in my payment method for 2 to 5 business days. If I accept their response the complaint will close immediately. If I wait until the refund shows up without responding to BBB you may close the complaint after seven calendar days and my refund may not be complete by then. I will close the complaint when my refund is complete. Once bitten, twice shy. I am satisfied with BBB efforts. Thank you very much.

      Sincerely,

      ***************************

      Customer Answer

      Date: 10/24/2023

      Hi there! Because of your intervention, EveryMarket.com deposited the refund they owed me on October 20, 2023. As far as Im concerned the issue is resolved and I want to thank you, thank you, thank you, for your quick effective and professional response. I truly thought the company would never refund my money but you restored my faith.

       Warm regards,

       ***************************

    EveryMarket is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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