Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:08/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Moved out my place July 1st when my lease up scheduled a move out inspection but office kept rescheduling or no one showed up. They also never would answer the phone not its August **************************************************************************************************************************************** talk constantly gets smart and cusses at me
Business Response
Date: 09/03/2024
*****************,
Thank you for your review. We always want to work on being better as a company and any feedback, good or bad is much appreciated. We contacted you through Rentvine (the tenant portal) to schedule your move out inspection.The last message that was sent to you was on June 28th 2024. The orginal move out schedule was for July 1st 2024 at 11am. There was a conversation that you could not be present during that move out inspected. We do require tenants to be present during the move out inspection so you can sign over possession and give us your keys to the property along with a review of any damages to the property that would be taken out of your Security deposit. When we tried to contact you to schedule the move out, at your convenience you never replied to us. We completed the Move out inspection and discovered there were damages along with trash left in the home. Also, it was relayed to you that we did not hold your security deposit and that it was being held by the owner. We sent a letter in the mail on July 11th 2024 to the property for it to be forwarded to your new address since you did not give us a forwarding address. This letter was explaining why you would not be receiving a deposit due to the way the property was left at time of inspection along with the past due rent that was owed. We do have recorded calls and they were reviewed and no one on the team was cursing you, I am sorry about the experience you have received. If you would like to contact our office and give us a new forwarding address we would be able to send you a copy of the Security Deposit Return Letter. We wish you the best of luck in your new property!Customer Answer
Date: 09/04/2024
This is proof that there is no way you guys sent a letter July 11 and that you obviously did not check recorded lines because the recorded lines will clarify that i constantly called to get a inspection done and was told someone will reach out never did. You did not get keys until July 16th so how did you do a inspection ? Also these messages show I was constantly trying to do a move inspection because I have proof of how the house when I moved there and that is how I left it there is no way garbage costed 975 which is my depositCustomer Answer
Date: 09/04/2024
This is proof that there is no way you guys sent a letter July 11 and that you obviously did not check recorded lines because the recorded lines will clarify that i constantly called to get a inspection done and was told someone will reach out never did. You did not get keys until July 16th so how did you do a inspection ? Also these messages show I was constantly trying to do a move inspection because I have proof of how the house when I moved there and that is how I left it there is no way garbage costed 975 which is my deposit
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