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Business Profile

Bank

TBO Bank

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 109 total complaints in the last 3 years.
  • 62 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Shady business practices. I paid off my loan, never got confirmation and they are still trying to take money from me. I attempted multiple times and multiple ways to contact customer support and nobody ever answers the phone. I got an email saying my request was closed with no resolution.

    Business Response

    Date: 06/30/2025

    Thank you for your
    recent inquiry addressed to TBO Bank. To ensure the most efficient handling,
    this correspondence was forwarded to our customer service team. The team will
    reach out to the customer directly to resolve any issues.

    Kind Regards,
    TBO Bank

  • Initial Complaint

    Date:06/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’m in a poor spot with money and have been spiraling into a rabbit hole of tribal loans and this company TBO Bank was the most recent to accept me. I found out that the company Atlas Personal Finance was bought out by TBO Bank to continue to service their terrible loans. They are backed by the FDIC to be able to service these loans not too sure about the legality of that but once I noticed I was paying for crazy interest fees I tried to contact them over the phone which I waited hours and no response. I emailed them multiple times and still no response I filed a complaint and all they have sent me is an automated email. They have ignored my emails one of them asking to revoke ACH authorization. Them ignoring that request is illegal and they have been ignoring it for 2 days. This company is terrible and i’m trying to reach forgiveness or a settlement. I do not wish to do any business with this company nor do I want to give them any money. At most I will pay back what I owe with a legal interest rate and a new payment schedule. If they can not agree I will not bother with this company.

    Business Response

    Date: 06/30/2025

    We understand the frustration *** ******** may have had related to alleged slow response times. In review of his communication history, TBO Bank has responded in a fairly expeditious manner (same day).
     
    We respectfully maintain that this loan product is valid and enforceable under the governing legal framework. This loan product accrues daily interest charges. There are no additional fees for early repayment and these loans can be paid off in lump sum or additional payments at any time. Furthermore, it was stated that *** ********** request to cancel his voluntary recurring auto-payments was ignored. However, TBO Bank sent multiple confirmation emails confirming the request was successfully processed. TBO Bank continues to work directly with the customer; however, *** ********** statements (auto-pay & early repayment fees) within his complaint are not supported by our investigation. 

    Additionally, when customers request a loan account, they are required to
    view and electronically sign the Installment Loan Agreement, which includes the
    Truth-In-Lending Disclosures. In those disclosures, we provided the frequency
    of payments, the Annual Percentage Rate (APR), the finance charge, the number
    of payments, and the amount of each payment in a clear and conspicuous manner. Borrowers must then formally agree to the terms prior to receiving nay loan funding.


    Sincerely,
    Your TBO Bank Team
    ***********************

  • Initial Complaint

    Date:06/12/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tbo Bank will not allow me to sign into my account to pay off my loan . I’ve tried reaching out several times because I have 0 emails from them when I’ve tried to reset my password on multiple occasions.The interest rate is way too high and not affordable and I’m being charge $400+ a month and hardly anything is going to the principle balance of my loan. I need this resolved immediately .

    Business Response

    Date: 06/13/2025

    Thank you for your
    recent inquiry addressed to TBO Bank. To ensure the most efficient handling,
    this correspondence was forwarded to our customer service team. The team will
    reach out to the customer directly to resolve any issues.

    Kind Regards,
    TBO Bank

  • Initial Complaint

    Date:06/12/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took out a loan for $2,800, but was never informed about the APR. I'm now being asked to pay $471.50 every month for 24 payments, totaling $11,316. This results in an APR of 199%, which is illegal under California law. In CA, any interest rate above 35.99% is considered criminal usury

    Business Response

    Date: 06/13/2025

    Thank you for your
    recent inquiry addressed to TBO Bank. To ensure the most efficient handling,
    this correspondence was forwarded to our customer service team. The team will
    reach out to the customer directly to resolve any issues. It is important to note, that TBO Bank has a transparent process. All consumers are required to review and sign loan agreements that abide by applicable federal and state regulations. Costs of the loan are disclosed in terms of APR in accordance with the Truth in Lending Act which includes APR and total cost of loan. 

    Kind Regards,
    TBO Bank

  • Initial Complaint

    Date:05/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have turned off auto payments yet $200 was just taken from my account. Please turn off auto payments and DO NOT take any money from my account without MY authorization stating it is ok to do so

    Business Response

    Date: 05/28/2025

    Thank you for your
    recent inquiry addressed to TBO Bank. To ensure the most efficient handling,
    this correspondence was forwarded to our customer service team. The team will
    reach out to the customer directly to resolve any issues.

    Kind Regards,
    TBO Bank

  • Initial Complaint

    Date:05/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I borrows money from this bank, I set up a payment plan and when I was done paying the loan, they told me I still owed more than the amount that I borrowed.

    Business Response

    Date: 05/19/2025

    Thank you for your
    recent inquiry addressed to  TBO Bank. To ensure the most efficient
    handling, this correspondence was forwarded to the TBO Bank customer service team.
    The team will reach out to the customer directly to resolve any issues.

    Kind Regards,

    TBO Bank Team

  • Initial Complaint

    Date:05/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need to please solve my debt I can’t go to court. I wasn’t able to pay my debt because I was borderline living on the streets I was living in a friends car and house I was barely surviving with what I was making. I can do payment plans and we can make a agreement. I am in a bit better financial position now then I was when I got the loan. Please come to an agreement with me. I didn’t answer any calls because I didn’t know if it was legitimate the person calling would not give me more information about what the law suit was about. I got the loan more than 1yr ago. I haven’t had the extra money to pay I was recovering from financial hardship. I understand that it might be too late but can I please resolve my debt here with you guys. Please I can’t afford any more debt I am trying to get out of debt. Please help me we can come to an agreement.

    Business Response

    Date: 05/21/2025

    Thank you for your
    recent inquiry addressed to TBO Bank. To ensure the most efficient handling,
    this correspondence was forwarded to our customer service team. The team will
    reach out to the customer directly to resolve any issues.

    Kind Regards,
    TBO Bank

  • Initial Complaint

    Date:05/05/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took out a loan for $2,900, but was never informed about the APR. I'm now being asked to pay $221 every two weeks for 52 payments, totaling $11,528. This results in an APR of 199%, which is illegal under New Jersey law. In NJ, any interest rate above 30% is considered criminal usury.

    Business Response

    Date: 05/06/2025

    Thank you for your
    recent inquiry addressed to Atlas by TBO Bank. To ensure the most efficient
    handling, this correspondence was forwarded to the Atlas customer service team.
    The team will reach out to the customer directly to resolve any issues.

    Kind Regards,
    Atlas Team

    Customer Answer

    Date: 05/06/2025



    Complaint: ********



    I am rejecting this response because:

    They do not reach out to me, i emailed them and no response either. 

    Sincerely,

    Business Response

    Date: 05/19/2025

    TBO Bank contacted *** ****** via email on multiple occasions and we can confirm that she responded to at least one of those communications. *** ****** was provided the opportunity to return loan proceeds with no penalty or accrual of interest, as well as, provided with sufficient information to confirm that validity of the debt in question. The bank encourages *** ****** to work directly with our Customer Service team in an effort to resolve the manner in a mutually agreeable manner.

  • Initial Complaint

    Date:05/05/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last year my cat got really sick and I needed an emergency loan. The vet recommended I contact TBO for a loan. They lent me 2300 which I got right away. For the last year I've been paying $97 a week. Just recently I wanted to see how much I've paid off. Since I couldn't log into my account I called customer service and they informed me that my balance was $2100. Meaning I've only paid $200 off of my loan. We calculated roughly what I've paid and it was about $4800. They are charging people about a 300% interest rate and I believe that is a scam and rip off especially what kind of economy we are in. They never told me what my interest rate was and it didn't occur to me to ask because I was desperate and usually interest rates for loans are at most 23%. Since I'm having a hard time logging in, I don't have any screen shots or copies of my transactions. I went to the reviews on Google and there are so many others having the same experience. Hopefully we can resolve this and a class avtion lawsuit will take place. Thank you for your time!

    Business Response

    Date: 05/06/2025

    Thank you for your
    recent inquiry addressed to Atlas by TBO Bank. To ensure the most efficient
    handling, this correspondence was forwarded to the Atlas customer service team.
    The team will reach out to the customer directly to resolve any issues.

    Kind Regards,
    Atlas Team

  • Initial Complaint

    Date:05/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a personal loan from TBO bank and have found through inspection of the documents and law for the state of MO where the company is based that their rate of 446.1814% annual interest rate far exceeds the state limit of 36% for said state. Additionally, despite acting as a credit account, they do not report proper on time payments to your credit report. The interest policy was not communicated well, their documentation misleads customers with no mention of the legal limit, and they are incredibly predatory on people facing hard times. This is despicable.

    Business Response

    Date: 05/05/2025

    Thank you for your
    recent inquiry addressed to Atlas by TBO Bank. To ensure the most efficient
    handling, this correspondence was forwarded to the Atlas customer service team.
    The team will reach out to the customer directly to resolve any issues.

    Kind Regards,
    Atlas Team

TBO Bank is NOT a BBB Accredited Business.

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