Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 4 items but only received 3.

  Business Response

  Date: 05/28/2024

  We have communicated with the customer via email. He sent in a mail order and unfortunately, we had sold out of one of the plants that he wanted. We contacted him and told him that we had issued a merchandise credit for the sold out item. He can use this credit towards a future order. This is our company policy. 

  Customer Answer

  Date: 05/29/2024

  Complaint: 21760266
  
  I am rejecting this response because:
  As I stated originally, this a ploy to receive more $ from the customer. Why would I give more business to a unscrupulous seller. They have not completed the original order. The demand should not be to the buyer. The demand should be to the seller. I am filing this complaint to warn other prospective buyers.
  
  
  Sincerely,
  *******************
  *******************

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 10 BOGO Firewheel Indian Blanket Flower plants that where $5 each so should have gotten 20 plants @ $50. I was charged $50 but only received 10 plants and can't get customer assistance. I have my order invoice which clearly shows they where BOGO.

  Business Response

  Date: 10/02/2023

  We are sorry that you are upset. We have not received any communication from you other than this. We ask that you please contact us at ******************************** so that our customer service team can try to help you. Our office hours are Monday - Friday 7am -3pm CST.

  Customer Answer

  Date: 10/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:04/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my original order and received it on March 31. I received 2 incorrect items. I called 1st thing on April 3rd to let them know. The lady I spoke to took down the name of the person that incorrectly packaged my items. She told me I would receive my corrected items in 5-7 days. Here we are 7 business days later and no product. I called and spoke with 3 different ladies about the issue(one was the manager ***.) She said they would not ship out until a week from now. She said other orders were in front of mine. I let her know this was not my original order, but a corrected order from their mistake and it was supposed to arrive today. I am extremely frustrated with the lack of truth and customer service. My product should have been here weeks ago. Yet here we are with nothing.

  Business Response

  Date: 04/12/2023

  When we set up a replacement, the order goes into the queue and typically will be processed for shipping within 7-10 business days. We tried to explain this to the customer, however she would not listen & ended up hanging up. We will go ahead and get the order shipped today.

  Customer Answer

  Date: 04/14/2023

  I contacted the company and was told on April 3rd that I would receive the corrected items in 5-7 business days. I contacted them on the 7th business day because the order still showed pending. I was then told it wouldn't ship until the following week. Their explanation contradicts what I was originally told when discussing my ORIGINAL missing items. 

  Customer Answer

  Date: 04/17/2023

  Complaint: ********
  
  I am rejecting this response because:I contacted the company and was told on April 3rd that I would receive the corrected items in 5-7 business days. I contacted them on the 7th business day because the order still showed pending. I was then told it wouldn't ship until the following week. Their explanation contradicts what I was originally told when discussing my ORIGINAL missing items.
  
  Sincerely,
  
  
  
  ******* *****