Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/2/2025 I had them come out a check my AC unit. They found a bad capacitor. I talked to the tech. about the repair as well as signing up for their maintenance program. I agreed to sign up for three years for $132 a year. he left to go get the capacitor and I returned to work. He called me to say he had fixed the unit and get payment. the total was $480. I assumed the total included the three years of service, that's why it so much. After receiving the invoice i learned that I was charged $225 for the capacitor. I called ***** supply and learned that same capacitor is $11.64. I called the office and said there must be some mistake. She put me on hold and called the tech. who said no that's an accurate price. I made the mistake of assuming the price and not questioning before paying, but it absolutely criminal to over charge people like that. How many people have they taken advantage of?

  

  Business Response

  Date: 06/23/2025

  
  

  

  Business Response

  Date: 07/05/2025

  We appreciate the opportunity to respond to your concerns. We strive to be transparent with all of our customers, and in this case, we made every effort to ensure you were fully informed throughout the process.
  Before performing any work, we thoroughly reviewed the costs with you. You signed the invoice, which included each line item and the associated costs. This is our standard procedure to ensure there are no surprises.
  When you contacted our office with concerns, we listened and worked to resolve the situation. As a courtesy, we refunded the full amount of your maintenance plan ($139), even though services had already been provided.
  Its important to clarify that we are not a parts store. We do not simply sell parts off the shelf. Our pricing reflects not only the cost of the part itself, but also the expertise, liability coverage, taxes, and convenience we provide. When you choose our services, you are paying for a trained, licensed professional to properly diagnose, supply, and install the part, ensuring your system is functioning safely and reliably. You are also paying for the convenience of us coming to your home, diagnosing the problem, and resolving it without the inconvenience and risk of doing it yourself or sourcing parts independently.
  We value our customers and stand behind our work. We believe in fair pricing for quality service, and were committed to making sure our customers understand exactly what they are paying for before any work begins.
  Thank you for your time and understanding.
  
  

• Initial Complaint

  Date:07/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Under our HSA home warranty, Redeemed replaced the mini-splits in our carriage house. They installed three new splits and, in the process, left a gaping hole in the exterior wall. The lines were also shoddily done and looked less than professional. The splits also weren’t providing heat. We called them back to fix this. They told us they couldn’t fix the lines or the gaping hole, citing that it was “aesthetic.” Mind you, they caused the aesthetic damage. After an excessive amount of arguing, they did come out and put spray foam in the hole that they had left. They refused to clean up the lines. They did, however, fix the splits. After a few months, as the temperatures rose, we realized that one split was leaking. We reported the leak and Redeemed returned and claimed to have fixed it. A few months later, the same leak appeared. It was visibly evident that the split had been improperly installed and was leaning away from the drain. In other words, it was never leveled upon installation. Again, after way too much argument, they finally returned to fix it. Problem is they used drywall screws in plaster. This caused yet another leak and, when we called to report it, we were met with severe hostility. However, they returned yet again, inspected it, told us it was our fault for failing to maintain it, and left. When we went back inside, the split was frozen, dangling from the drain line, and dripping onto the floor.
  
  Allow me to interject that during the beginning of this long, drawn-out process, a) our home warranty expired and b) we suffered considerable water damage to the floor in that room and the ceiling of the room below it . Redeemed used the expired home warranty to try to charge us for the repairs that their lackadaisical “workmanship” caused. To date, we have terminated our relationship with Redeemed. We are left with a leaking split dangling at a 90 degree angle, a damaged floor and ceiling that were freshly remodeled, and will be out more money looking for a different company to fix Redeemed’s mistakes.

  

  Business Response

  Date: 07/19/2023

  hello im sorry you are still have problem with the unit. i wanted to start off with that im sorry any of this is happening.  i didnt know you were still having problems and im sorry about that. i was out of town and didnt know any thing was going one tell i got the bbb review. i did try calling you the day i got back in town but got no answer.  my field service Manager (****) that was dealing with it told me every thing was ok and was done. he is no longer with the company . i will be refunding you the amount you paid us just for all the inconveniences. as far as the last service all the tech found the unit you can see in the pics that this head is dirty and making the unit work harder the it needs to be cleaned. that why i was calling to let you know we were going to clean it this time since you had had problem.  the dirty is making the head freeze up and work header. was far as the unit fulling down it was handing there when tech left so not sure what went on there. but let me know how to get you the check for the $466.07

  Customer Answer

  Date: 07/31/2023

  He can mail the check to our street address.

  

  Business Response

  Date: 07/31/2023

  on i will have our office send out the check. so we can closes out this job.