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Business Profile

Heating and Air Conditioning

Redeemed Heating and Cooling, LLC
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Denard D

    Date: 09/14/2022

    The Redeemed team removed my furnace to install a new one. The furnace they had brought to replace the old one was the wrong size so they had to go back to the warehouse to get the right size. They did this twice before they realized that don't even have the correct furnace in stock and had to order it. So they put the old furnace back in and when they did so, they didn't tighten any of the fittings. As they were leaving, I said, 'I smell gas.' The installer told me that was normal when removing/installing a furnace. I left my house for about 5 hours and when I returned the smell of gas was so strong in the house I got an instant headache. I called 911 and they told me to get out of the house immediately. I grabbed my 3 dogs and got out of there. The fire department and **** Utilities arrived, turned off the gas and aired out my house. Neither could believe that such shoddy work was done with something as dangerous as gas. The fire department remarked that it was a miracle that the dogs were even alive. A week later I got the new furnace put in. I wanted to speak to the owner about this whole situation but no one would put me in touch with him. When I finally spoke to the manager, his attitude was, 'you got your furnace put in so what else do you want? There was no real apology. Nothing about looking into the gas leak situation so this doesn't happen to someone else. Nothing. The manager was just rude and uncaring. Be careful hiring this company. You run the risk of your house exploding from a gas leak. They have no idea what some of their installers are doing.

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