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Business Profile

Casino

Argosy Casino

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of incident: 01\02\2025 @ around 10 pm.

    Tonight after work a couple friends and I ran across town to the Argosy Casino. My friend ****** ******* is an Argosy Rewards member, had free play accrued on her account. As the evening progressed ****** realized she had misplaced her rewards card. She went to the customer relations counter to acquire another card or see if anyone had turned hers in. The young lady working the counter was extremely blatant and disrespectful! As ****** was explaining to our other friend that accompanied us to the casino; she needed to explain to the lady she just needed another rewards card... unfortunately she was not even able to finish her comment to our friend when the young lady behind the counter rudely remarked "No you do not have to explain anything to me. I'm trying to explain this to you" As the conversation progressed ****** was told to shut up. Then the female behind the counter said "Momma here take your ID I don't want to help you!" I'm a manager within the city, I do not know what business establishment allows their employees to talk to their customers, much less their supposed loyalty reward members in such a manner. This young lady working tonight was disrespectful! ****** was trying to get myself and our other friend to join the rewards program because until tonight she was very pleased with the Argosy. Personally from this experience I will not be returning to this establishment. In these trying times my hard earned money will be spent in an establishment where the proprietor appreciates their customers. All of this because our friend misplaced her card and just needed a new one. How sad! I just want to ensure management has been made aware of what their employee did this evening and the fashion in which she represented her place of employment. I wouldn't recommend this establishment to anyone!

    Business Response

    Date: 01/30/2025

     Dear **********

    Thank you for your email and information.  Please accept my apology for the poor customer service you experienced during your recent visit to our property.  We take this type of guest feedback very seriously and appreciate you bringing this to our attention. I would like to get some additional information from ****** so we can resolve this situation, as well as address it appropriately with our staff. Please have her email me directly through our property email at ***************************************************.  I look forward to corresponding with ****** soon.

    Sincerely,

    ***** *******

    Customer Answer

    Date: 02/05/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ********* ******

  • Initial Complaint

    Date:09/27/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 6/9/2024 I went to Argosy casino in Kansas City, MO I used the **** ****** website to load money into the slot machine. I got out 100 a time for 5 times, but I was charged 10 times. When I contacted my bank for a dispute, the casino refused to refund the money. I have attached the receipt that I had so you can see it on the timeline. I know I only took $500.00

    Business Response

    Date: 10/12/2024

    Argosy Casino has looked into your claim and would like to discuss the findings with you personally.  Please contact ***** *****, Cage Manager, directly at ************.  He will be happy to answer all your questions and ensure you have all the details of your transactions on June 9th, 2024.

    Sincerely,

    ***** ******* Guest Experience Manager, Argosy Casino and Hotel

  • Initial Complaint

    Date:07/23/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Negligence on the part of Argosy Casino to properly clear driveway and parking of ice, creating hazardous conditions for customers. The weather was below freezing; however, no adverse ongoing weather conditions had occurred that day and it was approximately 3:36 p.m. Maintenance crew had blocked the entrance creating a sudden traffic diversion. The driveway was not clear and was pure ice which caused my vehicle to veer directly into the concrete curbing due to the sloping of the payment and nearby drainage area. This caused severe damage to my vehicle and made it undriveable. This was witnessed by at least 3 maintenance crew members. I spoke with the security management on-site and showed him where it had occurred. He advised me not to walk any further due to the conditions and fear of further harm. Their failure to properly clear their facility for clients, especially when a "gaming promotion" is occurring (which entices people to be there), is unacceptable. I also filed a Riverside, Missouri police report. Argosy turned this over to their insurance company who denied the claim without justification or further explanations, which I personally requested as this was negligence directly on their part. Failure to provide an explanation of denial is equally unacceptable. I unnecessarily incurred significant damage to my vehicle, in additional to my personal out-of-pocket expense of $500 auto insurance deductible, and consequently, even with having an excellent driving record with my insurance company, my rate has now increased adding further frustration. My vehicle also had to be towed via a flatbed at it was undrivable and I was inconvenienced for weeks, months with my vehicle during multiple trips back and forth to the repair shop for further repairs and adjustments. This was completely unavoidable if they had properly maintained their facility. Backup correspondence attached. Complaint filed with MO Attorney General's Office.

    Business Response

    Date: 08/23/2024

    The Guest Experience Manager at Argosy Casino spoke with **** **** regarding her experience.  **** **** was satisfied with the resolution provided by Argosy Casino. 

  • Initial Complaint

    Date:01/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found a bug on the towel I used to dry off. The previous night my boyfriend found a bug on the pillow I was sleeping on and we told the office staff and they dismissed our concern. Then then next night I found a bug on a bath towel that was in the room. The room was dusty and not cleaned at all. There was also a drop of something red in the bathroom on the floor when we got in the initial time.it smeared when one of us accidentally stepped on it with our shoes.

Argosy Casino is NOT a BBB Accredited Business.

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