Complaints

This profile includes complaints for CarSure's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CarSure has 5 locations, listed below.

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  CarSure

  500 Northwest Plz STE 1200 Saint Ann, MO 63074-2226

• 

  CarSure

  4213 N Saint Peters Pkwy Saint Peters, MO 63304-7384

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  CarSure

  4085 N Saint Peters Pkwy Saint Peters, MO 63304-7396

• 

  Repair Defense Network LLC

  10431 Morado Circle Building V, Suite 320 Austin, TX 78759

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  CarSure

  2414 Exposition Blvd Ste B120 Austin, TX 78703-2281

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a five year policy with this company five years and filed for three minor claims ( others were denied and I had to come out of pocket) for a car with over 100k miles. They paid out a total of $1700 over four years. I went to cancel based on the policy expiring in 14 months (and purchasing a new car) and Carsure did not offer any probated refund amount but wanted to upsell a diamond policy for a new car I purchased. The policy or working with this company is not worth it.

  Business Response

  Date: 08/18/2022

  August 18, 2022  
  
  *** ******,
  
  We received Complaint No. ******** submitted to the Better Business Bureau regarding the calculation
  of your cancellation refund.
  
  On November 1, 2018, you purchased the Powertrain Plus Vehicle Service Contract No. *********** (the
  “Contract”) for a **** ********* ****** (VIN No. *****************).
  
  On August 12, 2022, you contacted CarSure stating that you had sold the **** ********* ****** and
  wanted to cancel the coverage for that vehicle and transfer the remaining 14 months left on the Contract
  to a new vehicle. As the customer service representative explained, the Contract only provides coverage
  for the vehicle it was originally purchased for and cannot be transferred to a different vehicle. The
  Contract would need to be cancelled and a new plan would need to be purchased for the new vehicle.
  You expressed interested in coverage for your new vehicle, so you were transferred to a sales
  representative who did explain the available coverage options.
  
  After 60 days, all Contracts are cancelled using a pro-rated calculation:
  
  F. Cancellation of Your Contract
  4. How Refunds are Calculated
  If this Service Contract is canceled within sixty (60) days from the Contract Purchase Date and a
  claim has not been incurred, We will refund the entire Premium, unless otherwise indicated by
  Your state (See Section VI. Special State Requirements). After sixty (60) days or if You have incurred
  a claim, We will refund an amount of the Premium according to the pro-rata method reflecting
  the greater of days in force or the miles driven based on the term of the plan selected and the date
  Coverage begins, less a seventy-five ($75.00) administrative fee and less any previously paid claims
  unless otherwise indicated by Your state (See Section VI. Special State Requirements). All refunds
  will be paid to the Lienholder if any, otherwise to You.