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Business Profile

Auto Service Contract Companies

Eleras Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Service Contract Companies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 208 total complaints in the last 3 years.
  • 75 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/29/24 I called the number on this document sent to my home for extended warranty as my husband recently purchased a vehicle. The document says the name of the company is Eleras Group. They provided detailed information on what would be covered on the vehicle under this warranty. After i spoke with the person named "************************* and *******", they stated the amount of $199 would be the first payment, but that $183.17 in would be taken out monthly. Once I provided the information, I immediately checked my bank account. The vendor that showed on the statement said Homeprotect. I never spoke with this person/company about home insurance. I called the number back. They answered the phone with a totally different name. WHen I asked about the name of the company and why it showed something totally different on my bank account, they kept putting me on hold. I reported this to my bank as a fraudulent transaction.

    Business Response

    Date: 08/19/2024

    To Whom It May Concern:

    We apologize for any misunderstanding and miscommunication that has occurred. We do see that your payment has been disputed so we there is no money to be refunded. If you could, please call customer service to get your policy completely canceled. They can also explain any misunderstanding that has occurred. Thank you and have a great day.

     

  • Initial Complaint

    Date:07/24/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm tired of the daily phone calls from this company.. I have never had business with them or care to.. They continually call my phone and leave voice mails demanding payment for a policy protection plan that I don't have with them.. Everyday it's 3 or 4 or more times always a different number and then a different person leaving a message..What can I do to stop them??

    Business Response

    Date: 07/25/2024

    To Whom It May ******************** you for bringing this our attention. We apologize for this inconvenience this has caused you. After review, we have found that we do have customer in our system with the same phone number as yours listed. Again, we apologize and will have your phone number removed. Thank you and have a great day.

  • Initial Complaint

    Date:07/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people have predatory practices and I cannot get a hold of customer service. They sent me mail claiming that my warranty was expiring if I didn't activate it and pretended to be affiliated with my dealership. When I called, they blatantly lied to me over the phone and stated that I needed to pay $267 fee or I would lose my coverage. I was explicitly clear when I asked if further payments were due in the future for my coverage and they said no. I asked this question several times. Another LIE. They've enrolled me into an insurance contract without my knowledge. I only found this out when I call to further inquire and discovered that they enrolled me in a new insurance contract to make 18more payments for $5,000 without my knowledge. There was never any mention of a monthly contract. I NEED this policy canceled NOW and a refund issued! This is wrong and done without my consent and I never signed anything.

    Business Response

    Date: 07/11/2024

    To Whom IT May ******************** you for bringing this to our attention. We apologize for any misunderstanding this has caused you. We strive for excellent customer service and apologize for your negative experience. I can confirm that your policy has been canceled and a refund has been issued. Thank you and have a great day.

  • Initial Complaint

    Date:07/08/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving frequent, unsolicited mail from this company even when I move to a new state.

    Business Response

    Date: 07/10/2024

    To Whom It May ******************** obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners.  I have confirmed that you have been removed from our list per your request. We apologize if this caused you any inconvenience. Thank you.

    Customer Answer

    Date: 07/10/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:06/26/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continues to solicit via the mail as well as telephone in regards to a Spam scam vehicle service contract. When you ask them about the information they like to their teeth they transfer the phone amongst each other around the desk pretending to be managers this is truly poor staffing and management for this company

    Business Response

    Date: 07/02/2024

    To Whom It May *************** letter you received is an offer to get your vehicle covered with a vehicle service contract. Without it, you would be responsible for any out-of-pocket expenses. I have confirmed that you have been removed from our list per your request. We apologize if this caused you any inconvenience. Thank you.

  • Initial Complaint

    Date:06/24/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business will not stop harassing me about purchasing an extended vehicle warranty. I have received multiple letters over the past few months stating that an IMMEDIATE RESPONSE IS REQUESTED and that I am liable for repairs to my vehicle. My vehicle is a 2024 with only 2k miles. They are clearly trying to scare people into purchasing coverage that is unnecessary.

    Business Response

    Date: 07/03/2024

    To Whom It May *************** letter you received is an offer to get your vehicle covered with a vehicle service contract. Without it you would be responsible for any out-of-pocket expenses. I have confirmed that you have been removed from our list per your request. We apologize if this caused you any inconvenience. Thank you.

  • Initial Complaint

    Date:06/24/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No transaction Eleras group sent a letter with a misleading g header, and very detailed information on my transaction and new ***.It led me to believe this was from the *** dealership regarding activating my included warranty, of a 3rd party warranty.I believe they should stop sending misleading mail.*********************

    Business Response

    Date: 06/26/2024

    To whom it may concern:

    Thank you for bringing this to our attention. We apologize for any inconvenience or frustration this has caused you. I can assure you that you have been taken off the mailing list. If you have any further questions you can reach our customer service department at ************ Monday-Friday (CST). Again, we apologize.

    Thank you.

  • Initial Complaint

    Date:06/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Can not get in touch with this company. The message says called after business hours and to call back during them Monday thru Friday 8 am to 7 pm central time and I've called for days at all those hours and it just has the same message and no way of speaking to a person. I've tried every number and email and text with no avail.

    Business Response

    Date: 06/26/2024

    To Whom It May ***************** apologize for the inconvenience of not being able to get a hold of us. Please give customer service a call at ************ Monday-Friday from 8-5pm (CST) and they will be happy to help you.

    Thank you.

     

  • Initial Complaint

    Date:06/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sends our mail under the pretense that they are ****** and related to the dealership with a letterhead and my car's VIN number. They proceed to not disclose to ever mention that they are not ****** on mail or through the phone. They say the extended warranty offer is expired and that the whole thing is time sensitive. The mail says "the factory warranty has expired" which is not true because our warranty and coverage is still valid as the vehicle is leased. They press you to buying their product which is just insurance. When I started to express uncertainty and saying that I could not make the purchase because I needed to review it with my husband the sales person on the phone proceeded with the purchase and did not listen to me, saying well you have 30 days to cancel. I had to call back to cancel because the sales person would not listen to me.

    Business Response

    Date: 06/26/2024

    To whom it may concern:

    We apologize for the misunderstanding and inconvenience this caused. We will have our QA department listen to this call and handle things on our end. Again, we apologize and I can confirm that your policy has been canceled since June 14th and you have been issued a full refund. Please call customer service at ************ if you have any further questions.

    Thank you.

  • Initial Complaint

    Date:06/07/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps harassing me, about an unsolicited warranty. I don't know them. And, it appears to be a bunch of foreigners. Who shouldn't have ANY of my, personal info. I want them to delete ALL of my info, stop contacting me, do not share my, personal info. ASAP.

    Business Response

    Date: 06/12/2024

    To Whom This May ***************** apologize for any inconvenience our advertisement caused you.

    It simply is an offer to get extended coverage on your vehicle so you would not have to come out of pocket for costly repair bills.

    We have removed your name from our mailing list.

    Thank you.

     

Eleras Group, LLC is NOT a BBB Accredited Business.

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