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Business Profile

Auto Service Contract Companies

Eleras Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Service Contract Companies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 208 total complaints in the last 3 years.
  • 75 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a policy with this company but they never disclosed how much the policy would be monthly. They are now charging me $200 a month and will not let me close out the policy. I have requested to close out the policy numerous times and they refuse and try to coerce me into keeping the policy.

    Business Response

    Date: 06/26/2024

    To whom it may concern:

    We apologize for any confusion and inconvenience this has caused you. We will have our QA department listen to call and handle things on our end. Please give customer service a call at ************ Monday-Friday (CST) to get your policy canceled and a pro rated refund issued. Again, we apologize.

    Thank you.

  • Initial Complaint

    Date:05/21/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a Miss-leading/fraud official looking mail stating response to this notice requested Immediate response requestedTrying to rope folks into signing up for unnecessary extended auto warranty

    Business Response

    Date: 06/12/2024

    To Whom This May ***************** are sorry in our advertisement upset you in any way.

    It simply is an advertisement to get extended coverage on your vehicle should it break down so you do not have to come out of pocket for repair expenses.

    We have removed you fromour mailing list.

     

    Have a great day!

  • Initial Complaint

    Date:05/21/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company claims "Official Business" and displays "Penalty for Private Use $300" on their letter to me. They are obviously a private business and by using this are suggesting they are a government business. The name of the company is not even listed and there is no return address so that I can write to them to stop sending me this mail. They should pay the US government 300 bucks for every scam letter they have sent out.

    Business Response

    Date: 06/04/2024

    To Whom This May ***************** apologize for any inconvenience our mailer caused you.

    We have removed your name from our mailing campaign.

     

    Thank you.

  • Initial Complaint

    Date:05/21/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a automobile contract with Eleras and later that day found out that I was already covered with ******* so I called and canceled my contract with Eleras and they refunded my payment that same day and I was called back by Eleras and told that my contract was not canceled and they called several times telling me that I still have to pay because my contract was not canceled.

    Business Response

    Date: 06/04/2024

    To Whom This May ***************** apologize for the misunderstanding.

    We want to assure you, this account has been canceled and refunded to the original form of payment.

    Once again we apologize for any inconvenience.

     

    Thank you.

    Customer Answer

    Date: 06/05/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Eleras Group sent me a solicitation letter I received on 5/15/2024. I called the number and spoke to a gentleman. I told him to please take me off their mailing list. He began to argue with me saying this was impossible. Ive never done any business with this company in my life. I told him I was on the **** do not mail list and that his company needed to update and cross reference their mailing list. He still refused to take me off.

    Business Response

    Date: 05/22/2024

    To Whom this may concern:

    We apologize for the rude behavior your received from our agent when you called in to request your name be removed from our mailing list.

    I would like to assure you. Your name has been removed.

    We apologize once again.

    Thank you.

    Customer Answer

    Date: 05/22/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:05/13/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Literally recieved 10 of these letters in the last 6 months and everyone that I have spoke to at the business has told me they would have it removed.

    Business Response

    Date: 05/14/2024

    To Whom This May ***************** have removed your name from our mailing campaign. Please be aware, other companies may send you advertisements through the mail for extended coverage for your vehicle that look similar to The Eleras Group.

    These will NOT be from  Eleras Group.

    We apologize for any inconvenience.

     

    Thank you!

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Auto vehicle coverage was offered. Insufficient information was given during the time of purchase to allow loop holes for coverage denials. When I asked the company to make it right, current situation was considered pre-existing and nothing could be done.

    Business Response

    Date: 05/01/2024

    To Whom This May ***************** reached out to the claims department to find out why your claim was denied.

    It seems the oversize tires, were the reason for the denial. When you called in to speak to our customer service agent he asked  if you wanted to pay the surcharge on the account for the oversize tires. He got your rate to a very reasonable amount but you requested cancellation of this account. If the surcharge had been paid your claim would not been denied.

    We are sorry for any inconvenience this has caused.

    Thank you.

  • Initial Complaint

    Date:04/24/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received this notice on 4/24/24. The notice is intentionally misleading and difficult to discern if it is from the vehicle manufacturer. It claims to be time sensitive and asked for my VIN and mileage. I want my name and address taken off of this company's mailing list.

    Business Response

    Date: 04/30/2024

    To Whom This May ********************* call our customer service department @ ************ M-F 8AM-5PM, CST and they will gladly remove your name from our mailing campaign.

     

    We apologize for any inconvenience.

    Thank you.

  • Initial Complaint

    Date:04/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had gotten a new car my first car ever back in 2022 around may of 2023 I was getting mail and phone calls from Eleras group saying my cars warranty was up and to renew it with them my girlfriend called and they had said that the vehicle needed to have a warranty so I got one not knowing what it was as well as finding out my car still had its original warranty so I had been paying $120 every month while struggling to make ends meet that money could have been used for food and other necessities in total Im out of around $2000 from paying for something I didnt even need I called an canceled and was also billed twice after that

    Business Response

    Date: 04/30/2024

    To Whom This May ***************** apologize for any inconvenience this has caused. The offer you received was to extend your warranty coverage on your vehicle.

    From our records, you called in November 2023 and had questions regarding an oil change and was transferred over to the claims department. We do not have access to the claims files. If you would like to discuss this further, please call our customer service department @ ************ M-F 8AM-5PM, CST.

    Thank you.

  • Initial Complaint

    Date:04/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I been paying eleras about 170 dollars a month and my car needed repairs that were covered but they did not cover my repairs and delayed giving help.

    Business Response

    Date: 04/30/2024

    To Whom This May ***************** are sorry to hear about your negative experience. All claims must be approved by an inspector. The claims department had an  inspector scheduled to come out and look at your vehicle on 4/22/2024.

    We would like to gather more information about your experience and address your concerns directly.

    Kindly reach out to us at ************.

     

    Thank you.

Eleras Group, LLC is NOT a BBB Accredited Business.

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