We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pool Contractors

Four Seasons Pool & Spa Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Four Seasons Pool & Spa Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Four Seasons Pool & Spa Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired FS to “open” the pool at our new house. The appt was set and I made an additional call to them to make sure they completely understood we didn’t live there and that they HAD TO call ahead and I would make sure I was home so they could have access to our locked pool storage. I lived 5 minutes away. I get to the house and wait all afternoon and he’s a no show. So I called and let them know he never showed. They then tell me he tried to call but because his phone uses blocking to hide his number or some bizarre story that made no sense he couldn’t call my phone. So he just showed up and couldn’t get to the locked storage area he just left? I asked why didn’t he call the office and have them call me if his phone didn’t work to call me? They had no answers and we rescheduled. He finally comes out gets the pool open leaves the bill, added $50 missed appointment fee to my credit card and doesn’t mention that to my husband!! I see the bill and I’m furious! I have nicely called and asked it be removed and explained it was not my error but their error. Explained it to their LSL store employee in person and asked him to have their manager call me. No one called. Called 5 times to STC location asking the owner or manager to call me. They will not even call me back. It’s so bizarre to not call a customer back. It’s like Oz behind the curtain. I’m not sure anyone is running the place.

      This is about the principle. This is fraud. This is bad business. This is wrong. I don’t care if it’s only $50. I don’t care if it was $5. The flippant disregard of a customer calling or their concerns is unacceptable. It is a business taking advantage of customer, just because they felt they could. I want the $50 returned to us as I’ve asked repeatedly. What they did was wrong. Thank you

      Business Response

      Date: 06/16/2023

       This individual has NEVER contacted our office or sent emails or contacted any representative in our store, in 2023. 

      We did an opening for her in June 2022 and we did a refund of $77.63 THE VERY NEXT DAY.  We are attaching the receipt.  She was charged because she wasn't prepared for her visit, NO POWER TO THE EQUIPMENT and we had to charge for pool accessories to open her pool. She has been put on our DO NOT SERVICE LIST!  

    • Initial Complaint

      Date:10/24/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted with 4 Seasons Pool & Spa on May 21, 2022 and was required to pay $2,000 initially to install a sump pump at my pool to correct a hydrostatic water pressure issue. After several schedule cancelations, they finally came out on Wednesday, October 19, 2022. Three guys spent the day digging a 4 foot deep hole and was told they would be back to finish the installation. They did not return again until Monday, October 24, 2022 to complete the sump pump installation. They ran out of rock to backfill around the sump pump corrugated tube. When asked if they were going to finish, I was told they had already installed 23 bags of rock and left. In my opinion, they left the site in a mess and did not finish the job or finish with any pride of workmanship. This whole experience has been unacceptable. I will purchase the rock and finish backfilling myself, I will reinstall the fence panel, and I will clean up the area. I will use the balance of monies remaining on the contract to complete the project and feel the $2000 they have had since May is more than adequate compensation for what they did. I could never recommend someone use 4 Seasons for any reason.

      Business Response

      Date: 11/08/2022

      First and foremost, I do agree with the customer that we have had some issues with scheduling his job.  This rescheduling also falls on the customer, as well.  I have attached all correspondence with the customer, along with the schedule of appts.  We have reached out to the customer to schedule an appt to finish the work, but the customer will not allow us back on his property.  It is not my techs fault that he did not have enough rock.  When a job is bid, the estimator gives my tech the amount of rock to bring to the job.  It is human error and if the customer would have allowed us to come back this would have been resolved the next day.  We are willing to work with the customer and come to an agreement for a discount of services.  Under no circumstances, we will we write off $875, which is the remaining balance of the contract.  We have a legal and binding contract signed by the customer.  If we can not work something out then we will have no choice, but to take this to small claims court.  

    Four Seasons Pool & Spa Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.