Reviews

This profile includes reviews for Four Seasons Pool & Spa Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Four Seasons Pool & Spa Inc has 2 locations, listed below.

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  Four Seasons Pool & Spa Inc

  1801 Ford Ln Saint Charles, MO 63303-3886

  
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  Four Seasons Pool & Spa Inc

  12614 Veterans Memorial Pkwy. Wentzville, MO 63385-4856

Review Details

• Review fromJohn W

  Date: 11/18/2024

  5 stars
  Great Saved Hi,I don't usually take time to give reviews,but Four Seasons were exceptional when I had a leak in my inground pool and decided to get a new liner after 17 yrs and in 2 weeks my 11 year old Granddaughter wanted her party at our pool.First the owner and associate came out and looked it over and took measurements and were like old friends,easy to talk to,...Then we went to the store after looking online and worked with ***** who was very nice and had our liner in 3 days,then the installers came and did the install despite 100 degree weather,later the pump motor went bad and ***** installed it despite the pouring rain...My Granddaughter got her swim party and they even ordered something I asked for...***** is great to recently check on us;I'm glad I picked Four Seasons pool,they are only 4 miles from me in *****************,I would highly recommend them...

• Review fromMason A

  Date: 09/27/2023

  1 star
  This store was great, AT FIRST. The employees all seemed nice and I never had any problems whatsoever, until one of their employees left multiple deep scratches on my truck. He left these scratches on my truck by dragging a hose across the side of it (the hose had lots of gravel and other debris all over it).I wasn't worried about it at first, as all of my experiences with this company were great. The company manager, ******, told me that it was not a problem and that they would completely cover the cost. I went to the dealership and sent them the quote and they said that there is no way they were paying the quoted price. They told me that I needed to get a quote from their paint repair guy, which I did. I drove over an hour to get a quote from their guy, and they said that they were not paying his price either. The company completely flat-out lied, telling me that I told their employee to get in the bed of my truck to fill the chemical tank that was in it (I go to this store to buy liquid chlorine in bulk). This is how the company has ALWAYS filled the tank, so why would this one be different? They said since I "asked" the employee to do this, I was the one liable, so they would not be paying to fix their mistake.They proceeded to tell me that I am not welcome at the store anymore. They also are not responding to any messages.I am so surprised by all of this, the company seemed so great at first, but they are absolutely horrible. I will now have to spend my own hard-earned money to fix thi

• Review fromTammy S

  Date: 08/16/2023

  1 star
  Where do I begin?! Worst pool company ever!!!! We spent over $8000 on a new pool liner. Our in-ground pool is 24'x 48' (pretty large). Two employees came and installed the liner which took them about 1 week to finish. Initially I could tell the liner was too small as the corners were stretched to the *** and not hugging/flushed with the wall, as well as the upper corner was not tucked in all the way. We had our concerns so they came back and installed liner locks which looked absolutely hideous and did not work at all. The corners, and now the sides were falling in places. This went on and on. A quick fix then the liner would fall, again. We had a balance due, but explained we would not pay them until yhe pool liner was installed correctly. I explained we wanted to be home when they fixed the liner so we can see exactlynwhat they were doing and discuss options with them. They disregarded my request and never came out to the scheduled appt time. It is also impossible to get ahold of anyone, or the right person for that matter. I went back through the contract, and paperwork they left us, actually showing that they had the measurements wrong and were off by 1 ft. They argued and told me the measurements were correct. I have two different forms proving they are wrong. They then threatened to take us to court if we didn't pay the balance. Again I explained the job wasn't done correctly and the liner was too small. It took them weeks to come out and again fix the corners. Now potentially causing more damage with rain getting behind the liner. This went on for 3 months. No one ever took accountability and they wanted to charge us an additional $500 for liner locks around the entire pool. Absolutely not! Finally someone apologized and charged us $150 for the liner locks. I have many pictures of our liner and the faulty work they provided. Even the correspondence with the employees, as well as the paperwork they lied on. ***** is an awful person to work with as well.