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Business Profile

Apartments

Cottonwood Creek Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/29/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It started in December 2022, I moved into my apartment; during that first week it was -6 degrees out and my heater wasn't working. The onsite maintenance people told me that they couldn't do anything and suggested I should "bundle up". Even though I had a 1 year old child. Since then I have had them out to look at my HVAC unit at least twice a month. They are very unconcerned, and often talk down to me. I have called the Fire Marshall and they are coming out to check the wiring in the apartment, because I feel that I have ran out of options. A friend recommended I file with y'all as well. Also my electricity bill is double to triple what my neighbors are. And when I brought it up to the property manager, she just offered a $100 ledger off my rent for this month. The professionalism is lacking, and I just feel as if they belittle me for being a single mom. Honestly, that's just the simple version.

    Business Response

    Date: 07/06/2023

    Dear Ms. ******** 

    Thank you for bringing your concerns to our attention. 
    We have reviewed your work orders and noted a furnace issue back in 2022. 
    Additionally we have noted some a/c work orders this cooling season.  As I
    am sure you are aware, HVAC systems are complex and have many moving
    parts.  In reviewing your work orders, there has been a different
    challenge each time.  However, these have been addressed in a timely
    manner.  In reviewing your account *** did apply a $100 concession for
    your account for the challenges you have dealt with.

    *** and her team have consistently received rave reviews for
    their customer service.  However, it appears they missed the mark in
    addressing your concerns.  We have addressed communication styles with the
    team.  Again, thank you for bringing your concerns to our attention. 

    **********

    ***** ****

    ******** **** *********


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