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Business Profile

Collections Agencies

Systems & Services Technologies

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Important information

  • Customer Complaint:
    This business profile reflects national complaint activity

Complaints

This profile includes complaints for Systems & Services Technologies's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 451 total complaints in the last 3 years.
    • 166 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took out a loan in June of 2022 for $7,000. I received my funding of $3500 and $3500 went into savings. I made my regular payments by auto pay I had everything set up on automatic payments and my payment history was perfect. I got a notice today in my email stating that I was $1320 past due and I can't log in to make any automatic payments or one time payments, I am forced to call the company who claims they have mailed me stuff, called me daily to reach me, but I have only had contact with them once in December when I called to get it set up on automatic payments and they only did one payment. Today, I was told that the only thing I can do to set up automatic payments is to pay the past due balance in full and then I can set up the payments. I'm afraid to pay this company anything at this point as with all of the other complaints about this company and the fact that the "growth" part of the payments hasn't been paid in timely manners among other issues, this is damaging to my credit as I try to build myself up as a single parent. I am nowhere near paying this off, but at this point this needs to get fixed so I can get these payments taken care of.

      Business Response

      Date: 05/15/2023

      Please see attached response.

      We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
      attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing
      company that is committed to resolving customer service issues in a cooperative and expeditious manner.
      Our records reflect that on June 10, 2022, *** ***** entered into and signed for a SeedFi Borrow &
      Grow Plan, Savings-Secured Loan (“the Contract”); financing $7,000.00 with ********** ********** ****, doing business as SeedFi (“SeedFi”) and funded by Cross River Bank. According to the Contract,
      Ms. ***** agreed to make 90 semi-monthly payments of $120.00, set for the 15th and 30th of each
      month, beginning on June 30, 2022, with one final payment of $98.92.
      As a New Jersey Chartered, FDIC insured bank, Cross River Bank (“Bank”) offers credit products
      through its strategic marketplace lending platform partners, including SeedFi, pursuant to its bank
      charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
      such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
      regulations. SeedFi assists in processing credit applications and services the accounts on an ongoing
      basis on behalf of, and with direct oversight by, the Bank.
      A portion of the Loan funds were deposited in a Savings Account held by Cross River Bank. On or
      about December 5, 2022, SeedFi transferred servicing of the Loan Accounts to SST. Notice of this
      transfer is prominently displayed on their website, SeedFi.com. The Savings Account created as part of
      the loan transaction has remained at all times with Cross River Bank.
      The terms and conditions of Ms. ******s Loan Account remain unchanged and her Savings Account at
      Cross River Bank remained open. At the time of servicing transfer to SST, the Account was due for the
      October 1, 2022, payment. Ms. ******s last and only payment on the Account while serviced by SST,
      was December 15, 2022. The Loan charged off February 28, 2023, with a balance of $6,955.97. The
      Savings funds of $3,510.32 were applied to the Loan Balance on May 3, 2023, in accordance with the
      terms of the Contract, leaving a remaining balance owed of $3,445.65.
      Page 2 of 2
      If Ms. ***** has any further questions or concerns, she may contact SST Customer Service directly at
      ***** ********* Very truly yours,

    • Initial Complaint

      Date:03/30/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took out a loan with ****** Acct # ********  for 7000.00 3500.00 was allocated and 3500.00 was put into a Borrow and Grow Savings Account which was to be released once the 7000.00 was repaid. I was told that would occur within 7 days of payoff. This account was taken over by SST and that "all the arrangements in the contract were to remain the same" On March 21st 2023 I paid the loan in full, called SST and they confirmed it was paid off. But they now are claiming I will not receive my 3500.00 until 22 days after the 21st. There is NOWHERE in the contract that states they could hold the money and it would be returned "as soon as the loan was paid in full". I waited another 9 days and called back and they are still not cooperating. When I ask to speak to someone in authority they hang up on me. All I am asking for is them to honor their agreement and release my funds since I've honored my part of the contract

      Business Response

      Date: 04/21/2023

      Our records reflect that on August 5, 2022, ***** ********** entered into and signed for a ******
      Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $7,000.00 with **********
      Financial, Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to
      the Contract, Mr. ********** agreed to make 42 monthly payments of $260.00, beginning on September
      10, 2022, with one final payment of $27.90.
      As a New Jersey Chartered, FDIC insured ****, ***** ***** **** (“****”) offers credit products
      through its strategic marketplace lending platform partners, including ******, pursuant to its ****
      charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The **** originates
      such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
      regulations. ****** assists in processing credit applications and services the accounts on an ongoing
      basis on behalf of, and with direct oversight by, the ****.
      A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
      about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
      transfer is prominently displayed on their website, *********** The Savings Account created as part of
      the loan transaction has remained at all times with ***** ***** ****.
      The terms and conditions of *** ************ Loan Account remain unchanged and his Savings Account
      at ***** ***** **** remained open. Once his Loan balance was paid, SST notified ***** ***** ****
      to release the Savings Account funds. It is SST’s understanding that the funds, in the amount of
      $3,507.64, were released to him on April 10, 2023.

      Customer Answer

      Date: 04/27/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

      Complaint: ********

      I am rejecting this response because there is nowhere in the contract that states they can hold a **** deposit 22 days when they stated at loan inception it would be less than 5 business days. That is an improper disclosure. That coupled with the inability to get their customer service to respond is unacceptable. I deem it necessary that others are made aware of this before entering into an agreement with this company

      Regards,



      ***** **********

      Business Response

      Date: 05/05/2023

      Per our response of April 21, 2023, we stated that on August 5, 2022, ***** ********** entered into and
      signed for a ****** Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing
      $7,000.00 with ********** Financial, Inc., doing business as ****** (“******”) and funded by *****
      ***** ****. According to the Contract, Mr. ********** agreed to make 42 monthly payments of
      $260.00, beginning on September 10, 2022, with one final payment of $27.90.
      A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
      about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
      transfer is prominently displayed on their website, *********** The Savings Account created as part of
      the loan transaction has remained at all times with ***** ***** ****.
      The terms and conditions of *** ************ Loan Account remained unchanged and his Savings
      Account at ***** ***** **** remained open until his Loan was paid. Once his Loan balance was paid,
      SST notified ***** ***** **** to release the Savings Account funds. It is SST’s understanding that
      the funds, in the amount of $3,507.64, were released to him on April 10, 2023.

    • Initial Complaint

      Date:03/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally had a personal loan with a savings account from the company ******. ****** at some point sold my loan to SST and I began making payments to them. on 2/23/2023 I paid off my balance in full of over $4,000. I in turn should have been receiving my attached savings account that is $2,000.

      I have called numerous times since the day I paid the balance. I was told it would take 20 days. It is far beyond 20 days and when I call I get no response, and now the number is even not working. I am totally frustrated with the lack of communication. I feel like I held up my portion of the agreement and on the backend it hasn't been reciprocated.

      Business Response

      Date: 04/18/2023

      Our records reflect that on January 28, 2022, ******* *** entered into and signed for a ****** Borrow
      & Grow Plan, Savings-Secured Loan (“the Contract”); financing $6,000.00 with **********
      ********** ***., doing business as ****** (“******”) and funded by ***** ***** ****. According to
      the Contract, Mr. *** agreed to make 83 bi-weekly payments of $100.00, beginning on February 24,
      2022, with one final payment of $15.30.
      As a New Jersey Chartered, FDIC insured ****, ***** ***** **** (“****”) offers credit products
      through its strategic marketplace lending platform partners, including ******, pursuant to its ****
      charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The **** originates
      such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
      regulations. ****** assists in processing credit applications and services the accounts on an ongoing
      basis on behalf of, and with direct oversight by, the ****.
      A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
      about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
      transfer is prominently displayed on their website, **********. The Savings Account created as part of
      the loan transaction has remained at all times with ***** ***** ****.
      The terms and conditions of Mr. ***’s Loan Account remain unchanged and his Savings Account at
      ***** ***** **** remained open. Once his Loan balance was paid, SST notified ***** ***** **** to
      release the Savings Account funds. It is SST’s understanding that the funds, in the amount of
      $2,005.94, were released to him on March 29, 2023.

    • Initial Complaint

      Date:03/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took out a loan from a company called ******. It was called the "Borrow and Grow" plan. ****** sold my loan to another company called SST. I paid my loan off on 2/14/2023. According to the terms of the loan, there were funds held in a savings account, which were to be released to me upon complete payment. My funds total $1,353.99. I have called SST numerous times and have been told that this money would be released to me in a few weeks. Today I called, and they told me, "Your money is delayed." There is no explanation as to why.

      Business Response

      Date: 04/21/2023

      Our records reflect that on February 15, 2022, ******** ****** entered into and signed for a ******
      Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $2,700.00 with **********
      *********, Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to
      the Contract, Ms. ****** agreed to make 61 bi-weekly payments of $60.00, beginning on March 11,
      2022, with one final payment of $30.65.
      As a New Jersey Chartered, FDIC insured ****, ***** ***** **** (“****”) offers credit products
      through its strategic marketplace lending platform partners, including ******, pursuant to its ****
      charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The **** originates
      such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
      regulations. ****** assists in processing credit applications and services the accounts on an ongoing
      basis on behalf of, and with direct oversight by, the ****.
      A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
      about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
      transfer is prominently displayed on their website, **********. The Savings Account created as part of
      the loan transaction has remained at all times with ***** ***** ****.
      The terms and conditions of Ms. ******’s Loan Account remain unchanged and her Savings Account
      at ***** ***** **** remained open. Once her Loan balance was paid, SST notified ***** ***** ****
      to release the Savings Account funds. It is SST’s understanding that the funds, in the amount of
      $1,353.99, were released to her on March 29, 2023.

    • Initial Complaint

      Date:03/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an account with ****** that was transferred to SST. It was the borrow and grow plan in the amount of $4000. I paid my loan in full in the amount of $3289.26 on February 24,2023. My account has been closed since March 15,2023. I’ve contacted them multiple times to figure out where my $2005.89 in savings is. I contact them every week and they just tell me it should be there by next week.

      Business Response

      Date: 04/21/2023

      Our records reflect that on April 3, 2022, **** **** entered into and signed for a ****** Borrow &
      Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with ********** *********,
      Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to the Contract,
      Mr. **** agreed to make 37 monthly payments of $160.00, beginning on April 30, 2022, with one
      final payment of $131.33.
      As a New Jersey Chartered, FDIC insured ****, ***** ***** **** (“****”) offers credit products
      through its strategic marketplace lending platform partners, including ******, pursuant to its ****
      charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The **** originates
      such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
      regulations. ****** assists in processing credit applications and services the accounts on an ongoing
      basis on behalf of, and with direct oversight by, the ****.
      A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
      about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
      transfer is prominently displayed on their website, *********** The Savings Account created as part of
      the loan transaction has remained at all times with ***** ***** ****.
      The terms and conditions of Mr. ****’s Loan Account remain unchanged and his Savings Account at
      ***** ***** **** remained open. Once his Loan balance was paid, SST notified ***** ***** **** to
      release the Savings Account funds. It is SST’s understanding that the funds, in the amount of
      $2,005.89, were released to him on March 29, 2023.

    • Initial Complaint

      Date:03/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid my loan and they since the 27th of last month and Im still have not received my savings money back its has been more than 27 days for the waiting period and I have called asked for a manager 3 times and 2 calls have been set as a call back and they have never called me back and one call was disconnected on me

      Business Response

      Date: 04/13/2023

      Our records reflect that on November 8, 2021, **** ********* entered into and signed for a ******
      Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $6,000.00 with **********
      ********** ***., doing business as ****** (“******”) and funded by ***** ***** ****. According to
      the Contract, *** ********* agreed to make 73 bi-weekly payments of $100.00, beginning on
      November 26, 2021, with one final payment of $94.63.
      As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
      through its strategic marketplace lending platform partners, including ******, pursuant to its bank
      charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
      such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
      regulations. ****** assists in processing credit applications and services the accounts on an ongoing
      basis on behalf of, and with direct oversight by, the Bank.
      A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
      about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
      transfer is prominently displayed on their website, **********. The Savings Account created as part of
      the loan transaction has remained at all times with ***** ***** ****.
      The terms and conditions of *** *********** Loan Account remain unchanged and his Savings
      Account at ***** ***** **** remained open. Once his Loan balance was paid, SST notified *****
      ***** **** to release the Savings Account funds. It is SST’s understanding that the funds, in the
      amount of $3,009.00, were released to him on March 29, 2023.

    • Initial Complaint

      Date:03/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company took over the ****** Borrow & Grow plans. Per the terms, I paid it off and was told by SSI in 22 calendre days, I would receive both the remainder of the loan money being held till payoff ($1770.08) as an electronic transfer to my **** account used by **** ** plus the savings/interest portion ($192.22) as a paper check mailed to my home.

      The 22 days passed, no money was received. I called and the person claimed the account was turned over to another vendor who will contact me by phone or email.

      He could not tell me the name of the company it was turned over to, not provide any phone number for them.

      This, appears to be a scam. They are just making stories to hold onto the $1,962.30 I am owed.

      I want the money I am owed!

      Business Response

      Date: 04/19/2023

      Our records reflect that on July 19, 2021, **** ****** entered into and signed for a ****** Borrow &
      Grow Plan, Savings-Secured Loan (“the Contract”); financing $2,667.00 with ********** **********
      Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to the Contract,
      Mr. ****** agreed to make 50 bi-weekly payments of $70.00, beginning on August 6, 2021, with one
      final payment of $23.98.
      As a New Jersey Chartered, FDIC insured ****, ***** ***** **** (“****”) offers credit products
      through its strategic Marketplace lending platform partners, including ******, pursuant to its ****
      charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The **** originates
      such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
      regulations. ****** assists in processing credit applications and services the accounts on an ongoing
      basis on behalf of, and with direct oversight by, the ****.
      A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
      about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
      transfer is prominently displayed on their website, *********** The Savings Account created as part of
      the loan transaction has remained at all times with ***** ***** ****.
      The terms and conditions of Mr. ******’s Loan Account remain unchanged and his Savings Account at
      ***** ***** **** remained open until the Account charged off on December 31, 2022. The Account
      was past due for the August 6, 2022 payment at the time of transfer.
      Mr. ****** has only made two payments since the transfer. The last payment was made on February
      24, 2023. Pursuant to the Loan terms on March 6, 2023, the collateral savings balance of $1,672.00
      was applied to the Loan because the Account was being charged off. That over-paid the balance by
      $192.22. On April 17, 2023, SST mailed Mr. ****** a refund check in the amount of $192.22 to the
      mailing address on file.

    • Initial Complaint

      Date:03/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Like many others here, my loan was purchased from ****** by this company. I paid it off in full on February 26th,2023. On February 27th, I requested my savings of over $2500 be sent to my ****. I was told my account was in fact paid off in full, and that it would take up to 21 days to get the money. On March 22nd, I contacted them again since the 21 days had passed without me getting my money and was told there was a mistake, that my account was closed and I should see my money in a few days. Today is March 28th and I still haven't gotten the funds yet.

      Business Response

      Date: 04/13/2023

      Our records reflect that on December 6, 2021, ***** ***** entered into and signed for a ******
      Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with **********
      ********** ****, doing business as ****** (“******”) and funded by ***** ***** ****. According to
      the Contract, Mr. ***** agreed to make 53 bi-weekly payments of $100.00, beginning on December
      24, 2021, with one final payment of $78.50.
      As a New Jersey Chartered, FDIC insured ****, ***** ***** **** (“****”) offers credit products
      through its strategic marketplace lending platform partners, including ******, pursuant to its ****
      charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The **** originates
      such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
      regulations. ****** assists in processing credit applications and services the accounts on an ongoing
      basis on behalf of, and with direct oversight by, the ****.
      A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
      about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
      transfer is prominently displayed on their website, **********. The Savings Account created as part of
      the loan transaction has remained at all times with ***** ***** ****.
      The terms and conditions of Mr. *****’s Loan Account remain unchanged and his Savings Account at
      ***** ***** **** remained open. Once his Loan balance was paid, SST notified ***** ***** **** to
      release the Savings Account funds. It is SST’s understanding that the funds, in the amount of
      $2,507.44, were released to him on March 29, 2023.

    • Initial Complaint

      Date:03/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a borrow and grow loan from ******, and had zero issues. The company then partnered with SST and now they (SST) are refusing to give me my savings from the loan. I paid off my loan on 2-23-23, and was supposed to get my savings from the loan transferred to my **** account after 22 days. That ended on 3-17-23. I've been in contact with them frequently and have been given several different excuses as to why I have not been given my savings back. I've been in contact with ***** ****** **** (Where my savings is being held) and they say they can't transfer my funds with out the proper paperwork from SST. My savings is $2,256.73. I've received conformation of my loan being paid off in full from SST by letter. And I've confirmed my **** account routing and checking number with them and still they will not transfer my funds.

      Business Response

      Date: 04/21/2023

      Our records reflect that on November 20, 2021, ******** ***** entered into and signed for a ******
      Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $3,000.00 with **********
      *********, Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to
      the Contract, *** ***** agreed to make 37 bi-weekly payments of $100.00, beginning on December
      10, 2021, with one final payment of $7.25.
      As a New Jersey Chartered, FDIC insured ****, ***** ***** **** (“****”) offers credit products
      through its strategic marketplace lending platform partners, including ******, pursuant to its ****
      charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The **** originates
      such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
      regulations. ****** assists in processing credit applications and services the accounts on an ongoing
      basis on behalf of, and with direct oversight by, the ****.
      A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
      about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
      transfer is prominently displayed on their website, **********. The Savings Account created as part of
      the loan transaction has remained at all times with ***** ***** ****.
      The terms and conditions of *** ******* Loan Account remain unchanged and her Savings Account
      at ***** ***** **** remained open. Once her Loan balance was paid, SST notified ***** ***** ****
      to release the Savings Account funds. It is SST’s understanding that the funds, in the amount of
      $2,256.73, were released to him/her on March 29, 2023.

    • Initial Complaint

      Date:03/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid off my loan on Feb 22,2023 was told the savings would be released within 22 days. It is now March 28th and still haven't received it and keep getting different information and hung up on.

      Business Response

      Date: 04/27/2023

      Our records reflect that on April 22, 2022, ******** ****** entered into and signed for a ****** Borrow
      & Grow Plan, Savings-Secured Loan (“the Contract”); financing $7,000.00 with **********
      Financial, Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to
      the Contract, Ms. ****** agreed to make 97 bi-weekly payments of $110.00, beginning on May 9,
      2022, with one final payment of $4.40.
      As a New Jersey Chartered, FDIC insured ****, ***** ***** **** (“****”) offers credit products
      through its strategic marketplace lending platform partners, including ******, pursuant to its ****
      charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The **** originates
      such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
      regulations. ****** assists in processing credit applications and services the accounts on an ongoing
      basis on behalf of, and with direct oversight by, the ****.
      A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
      about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
      transfer is prominently displayed on their website, **********. The Savings Account created as part of
      the loan transaction has remained at all times with ***** ***** ****.
      The terms and conditions of *** ******** Loan Account remained unchanged and her Savings Account
      at ***** ***** **** remained open. Once her Loan balance was paid, SST notified ***** ***** ****
      to release the Savings Account funds. It is SST’s understanding that the funds, in the amount of
      $5,014.95, were released to her on March 29, 2023.

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