Complaints

This profile includes complaints for Systems & Services Technologies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Systems & Services Technologies

  4315 Pickett Rd Saint Joseph, MO 64503-1600

• 

  NCO Financial Systems, Inc.

  8025 Excelsior Drive Suite 200 Madison, WI 53717

• 

  NCO Financial Systems, Inc.

  113 W. Milwaukee St Janesville, WI 53545

• 

  SST Card Services

  PO Box 23060 Columbus, GA 31902

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My loan at Goldman Sachs was taken over for servicing by SST in December 2023. I am multiply disabled with multiple overlapping functional disabilities, but I was able to make all my payments at Goldman Sachs without trouble since I had researched and chosen their loan based on how their site was extremely accessible to me.
  
  SST Servicing has still failed to provide me with basic ADA accommodation requests since I first made a request in December 2023. There are full details below, but in summary, this is what I require:
  1. Removal of ALL derogatory marks on my credit report, as the only reason I haven't paid is because I'm being denied ADA accommodations.
  2. An document/web view accessible to -me- to review my statement, after which I will gladly pay *full* payoff amount, either through an accessible payment portal or another means accessible to me.
  
  //A full description of the basic access requested//
  
  Communication and informational option(s) that let me:
  1. Review my bill in an accessible way. The site is inaccessible. Also, I cannot read black-on-white text so paper statements don't work, and I cannot hear properly on phone calls to ensure accuracy.
  2. Pay my bill in an accessible way. The site is inaccessible. I cannot pay by phone as I cannot confirm details due to auditory difficulties. I can send in a check by snail mail, but that would require accurate an accessible way to review my bill, per the previous point.
  
  Note: Please note that per the ADA, it is illegal to require someone to provide their own interpreter or helper. Several recent lawsuits have confirmed this basic right.
  
  There is no resolution until the derogatory marks are removed. It is only derogatory because you have violated the ADA, which also means you are violating FTC rules.

  Business Response

  Date: 07/25/2024

  Please see attached response.

  Re: Case # ********* ******** *****
  
  To Whom This May Concern:
  
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing
  company that is committed to resolving customer service issues in a cooperative and expeditious manner.
  SST has no ownership in these accounts.
  
  We’ve completed our review of the account in question and found the following:
  
  On November 13, 2021, ******** ***** signed an agreement for a Marcus by Goldman Sachs loan (“the
  Contract”) financing $15,000.00. According to the Contract, Ms. ***** agreed to make 36 monthly
  payments of $463.08, beginning on December 13, 2021. On December 9, 2023, the Account was
  assigned to Systems and Services Technologies, Inc. (“SST”) for servicing.
  
  At the time of servicing transfer, the Account had a balance of $4,453.26 and was due for the December
  13, 2023 payment.
  
  No payments have been made on the Account since the transfer.
  
  The Account went past due, charged off April 30, 2024, and subsequently was outsourced to ******* &
  Associates for further handling. If Ms. Clark has any further questions or concerns, she may contact
  ******* at ***** *** * *****
  
  As to Ms. ******* concerns surrounding the accessibility of the website related to statements and
  payments, please know a letter was sent on July 25, 2024 asking her provide specific information about
  what accommodation is being requested because past offers, including but not limited to paper
  statements and telephone assistance, were rejected. She was also asked to share information about which
  programs, software, or external accessibility devices she tried unsuccessfully to use on the website for
  us to be able to investigate further and ensure proper settings are functioning. So that it is clear, we have
  requested information and she has not provided it.
  
  Very truly yours,
  
  
  * ***** *******
  Compliance Officer
  Systems & Services Technologies, Inc.

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a personal loan through ******. In March of 2024 SST started either started handling or bought my loan. When this happened, I made payment to SST. In May of 2024, I was in the process of buying a house and the bank paid off my loan, and I made a regular payment on my loan. Hence, my loan was overpaid by apparently 915.78. My record actually show that the account was overpaid by 969.74. Either way, it is now 6/17/2024. I have yet to receive my refund. They are 1st of all collecting interest on my money. I actually would like to be paid the interest as well as my money owed.

  Business Response

  Date: 06/28/2024

  Please see attached response.

  Re: Case # ********– ***** *******
  
  To Whom This May Concern:
  
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing
  company that is committed to resolving customer service issues in a cooperative and expeditious manner.
  SST has no ownership in these accounts nor does it purchase loans; it is merely the servicer.
  
  We’ve completed our review of the account in question and found the following:
  
  On January 26, 2022, ***** ******* signed an agreement for a ****** ** ******* ***** loan (“the
  Contract”) financing $30,500.00. According to the Contract, *** ******* agreed to make 36 monthly
  payments of $969.74, beginning on February 26, 2022. On December 9, 2023, the Account was assigned
  to Systems and Services Technologies, Inc. (“SST”) for servicing.
  
  At the time of servicing transfer, the Account had a balance of $12,718.17 and was due for the December
  26, 2023 payment. Multiple payments were made on the Account since the transfer. The last payment
  of $9,198.20 was received on May 3, 2024. This left a credit balance of $915.784 due to *** *******.
  
  Please know there is normally a 15-day clearing period for a final payment before any funds are released.
  It may also take 3 to 5 business days to complete the funds transfer and get the Account completely
  closed out.
  
  *** ********* refund of $915.78 was requested on June 14, 2024 and sent to her on June 17, 2024.
  
  If *** ******* has any further questions or concerns, she may contact SST Customer Service directly at
  ###-###-####.
  
  Very truly yours,
  
  
  * ***** *******
  Compliance Officer
  Systems & Services Technologies, Inc.

• Initial Complaint

  Date:06/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My original personal loan was transferred from ************** to SST and I made the final payment in full on 5-7-24. SST told me that it would take 15-20 business days for the account to fully close and for near $900 in overpayment to be refunded to me. I called on the 15th business day and the 20th business day. I called on 6-7-24 and 6-8-24 and spoke with two different supervisors "****** and *****" and both said the same thing which was that they had no control over the closing department but would escalate the request for the account to close and the money to be refunded. My resolution is for the account to be closed, the credit bureau to be updated, and the money returned.

  Business Response

  Date: 06/19/2024

  Please see attached response.

  To Whom This May Concern:
  
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing
  company that is committed to resolving customer service issues in a cooperative and expeditious manner.
  SST has no ownership in these accounts.
  
  We’ve completed our review of the account in question and found the following:
  
  On March 9, 2022, *** ***** signed an agreement for a ****** ** ******* ***** loan (“the Contract”)
  financing $24,000.00. According to the Contract, *** ***** agreed to make 37 monthly payments of
  $740.94, beginning on April 29, 2022. On December 9, 2023, the Account was assigned to Systems and
  Services Technologies, Inc. (“SST”) for servicing.
  
  At the time of servicing transfer, the Account ending in **** had a balance of $12,553.75 and was due
  for the December 29, 2023 payment. Multiple Autodraft payments were made since the transfer. The
  last payment received was on May 7, 2024 in the amount of $9,852.00. This resulted in a credit balance
  of $674.51, which was sent to *** ***** on June 17, 2024. There is a 15-day waiting period for any
  final payment to ensure it clears before closing an account, plus processing time.
  
  As for the Account ending in ****, the balance at transfer was $14,093.79 and was due for the December
  29, 2023 payment. Multiple Autodraft payments were made since the transfer. The last payment
  received was on May 7, 2024 in the amount of $12,990.00. This resulted in a credit balance of $262.87,
  which was sent to *** ***** on June 17, 2024.
  
  With regard to credit reporting, SST accurately submits periodic reports to the three main bureaus:
  **********, ******** and *******. Please allow sufficient time for the bureaus to update their records,
  in some cases, between 60-90 days.
  
  Both Accounts are paid in full and reflect zero balances.
  
  

• Initial Complaint

  Date:06/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had taken out a personal loan in 2020, over the phone with Goldman Sachs, and the interest rate was already high with a 774 Credit Score. No matter, I've made consistent, automatic payment withdrawals, and then found out my loan was sold a few months ago to SST. I've contacted them a few times regarding a payoff amount, and they would give me a number higher than the actual remaining amount, and was still including the interest for 15 months remaining, within my payoff! I have asked for a return phone call back, and the poor girl, with whom I was speaking with was unable to understand my question, or the mathematics involved. On hold numerous times, past and present, no answers, told I am going to receive a call back from a managing supervisor, no one calls back, office closed. Etc! These people are not honest or forthcoming, and I would never want this group handling my finances as they have had a horrible reputation in the past, as this has happened with this company before, in the 90's. I want to pay the balance left in full in the amount, which actually should be $4105.00! Thank you for any assistance in this matter.

  Business Response

  Date: 06/17/2024

  Please see attached response.

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This debt collector engaged in abusive, deceptive, and unfair practices of the FDCPA which it prohibits. They furnished this account that we didn't agree upon and I didn't sign an agreement on. A legal contract is signed by two parties and I did not participate in any of it. More so, they didn't follow the proper procedure in notating my dispute of the account, which is a direct violation of 15 USC ********, which makes this unfair practices. According to the FDCPA I’m entitled to 1,000 dollars per violation and clearly they violated my rights.
  
  I demand this company to delete this account from all 3 credit reporting agencies and compensate me for the violations or I will have no choice but to forward this to my litigation attorney who has advised me that the fact that they didn’t notate my account on my credit report as “consumer disputes” as a violation that I am able to sue them under.

  Business Response

  Date: 06/13/2024

  Please see attached response.

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had two vehicles taken to this business to have car windows tinted. 4 months later the tint peeled off on the Honda Civic ($275). At first, they were going to honor the lifetime warranty but then i discovered problems with the other vehicle's window tint as well. I paid $175 for the GMC Acadia. Both were not tinted to the exact specifications as requested. lighter than supposed to be. Managment was very rude and I asked for a refund and did not feel comfortable taking my care there. I sent the photos requested and have not had any response since May 10, 2024. I would like a full refund to go somewhere else that can fix the problem.

  Business Response

  Date: 06/11/2024

  Please see attached response.

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SST refuses to give answers on where my $1354.00 money is. They continue to lie and blame the bank. I have spent all week attempting to get answers. They put me on hold for over an hour, customer service tried to make excuses that they know nothing. Yet they provided a receipt of my payments. This was a borrow and grow loan that I paid in full April 4th, 2024. The receipt also from April 24, 2024 States I had to wait another 2-3 business days. Meaning my funds should have been in my checking account on April 26, 2024. It’s now May 3rd. They won’t even confirm if the ACH payment was started. I want my overdraft fees of $ 75, plus interest of $ 68 and a $ 60 penalty in addition to my $1354 they owe me. For a total of $1557 due today May 3rd 2024. If deposit is not received today a daily fee of $ 6.00 will be accessed and owed to me from SST.

  Business Response

  Date: 06/11/2024

  Please see attached response.

• Initial Complaint

  Date:05/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account is only being report to 2 of the 3 credit bureaus which are Experian and Equifax. The account is not being reported to TransUnion. I called ###-###-#### (credit dispute department) and was told they can’t report my account to TransUnion. But in the response to my CFPB complaint they said they’ll report my account to all 3 bureaus TransUnion, Experian and Equifax. I also call ***** ******* Compliance Officer Systems & Services Technologies, Inc. ###-###-#### a total of three times which he did call me back today 4/12/2024 but he ended the call (yes the call came through but was disconnected so fast that I was not able to accept it)

  Business Response

  Date: 05/10/2024

  Please see attached response.

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  Our records reflect that on November 28, 2021, ******* ******** entered into and signed for a SeedFi
  Borrow & Grow Plan, Savings-Secured Loan ("the Contract"), financing $6,000.00 with **********
  Financial, Inc., doing business as SeedFi ("SeedFi") and funded by ***** ***** Bank. According to
  the Contract, *** ******** agreed to make 81 bi-weekly payments of $100.00, beginning on
  November 22, 2021, with one final payment of $10.84.
  As a New Jersey Chartered, FDIC-insured Bank, ***** ***** Bank ("Bank") offers credit products
  through its strategic marketplace lending platform partners, including SeedFi, pursuant to its bank
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. SeedFi assists in processing credit applications and services these on an ongoing basis on
  behalf of, and with direct oversight by, the Bank.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** Bank. On or
  about December 5, 2022, SeedFi transferred servicing of the Loan to SST. SST sent a letter to
  *** ******** on December 7, 2022, advising of the transfer. The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** Bank.
  At the time of servicing transfer, the Account had a balance of $4,501.56, and was due for the
  December 5, 2022 payment of $100.00. The last payment received was on May 6, 2024 for $100.00.
  SST reports to the three main credit reporting agencies: TransUnion, Experian and Equifax. When
  there is a transfer of servicer, SST does not immediately initiate credit reporting. This ensures all
  payments are properly marked received even if sent to the prior servicer. Credit reporting for this
  account was sent by SST to the bureaus in April for March reporting. SST verified the account
  information is properly furnished. SST does not control or have insight whether the bureau shows the 

  Customer Answer

  Date: 05/10/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I’ve been told numerous of time from SST credit/disputes department that when they send reports to Transunion the reports are being rejected so therefore my account is not being reported to TransUnion credit bureau.

  
  
  
  Sincerely,
  
  
  
  ******* ********

  Business Response

  Date: 05/21/2024

  Please see attached response.We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  As previously stated in our response of May 10, 2024, our records reflect that on November 28, 2021,
  ******* ******** entered into and signed for a SeedFi Borrow & Grow Plan, Savings-Secured Loan
  ("the Contract"), financing $6,000.00 with ********** Financial, Inc., doing business as SeedFi
  ("SeedFi") and funded by ***** ***** Bank. According to the Contract, *** ******** agreed to make
  81 bi-weekly payments of $100.00, beginning on November 22, 2021, with one final payment of
  $10.84.
  SST reports to the three main credit reporting agencies: TransUnion, Experian and Equifax. When
  there is a transfer of servicer, SST does not immediately initiate credit reporting. This ensures all
  payments are properly marked received even if sent to the prior servicer. Credit reporting for this
  account was sent by SST to the bureaus in April for March reporting. SST verified the account
  information is properly furnished. SST does not control or have insight whether the bureau shows the
  account information; that is up to each credit reporting agency. Please contact Trans Union directly to
  answer your question further.
  *** ******** can contact Customer Service directly at ###-###-#### for questions or concerns
  about the account.

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Same complaint as most on here. Loan transferred from ******* ***** with no knowledge. I was near the end of my loan so I only had a few payments due to them. My first payment with them was Dec 2023. 3 payments were made and not reported to credit bureau. I had to call and info then suddenly info changed on credit report from ******* ***** to SST. Balance was paid on 3-6-24 for the payoff amount on their site. Next day, interest was added for .09. I called because of their mistake and they made me make a payment for .09! Told me it would be reported to credit bureaus mid March. Had to call at the end of the month. Asked for payoff letter which was sent and said would notify credit bureaus asap. Today is May 1 and nothing! Every phone call has been rude like you are inconveniencing them and also they tell you that is for another dept to handle. This is the worst company I have ever dealt with and was not by my choice. GS should somehow be liable for this incompetent company that took over their loans and never notified anybody of transfer. Loan was serviced through them. I want my credit reports updated immediately as I have paid on time and paid off early. Legal action needs to be taken against this unethical company. They are messing with people’s livelihood! I do not need a run down of my loan agreement in their response. I already know what it was and not to mention, it was not through them. Just take care of the matter at hand and do what should have been done already! Update credit bureau as PAID IN FULL.

  Business Response

  Date: 05/03/2024

  Please see attached response.We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner. Please know that SST has no ownership in this Account and does not purchase
  loans; it is merely the servicer. Consumer permission is not required to change servicers.
  We’ve completed our review of the account in question and found the following:
  On April 28, 2021, **** ******** signed an agreement for a Marcus by ******* ***** loan (“the
  Contract”) financing $10,500.00 for an Unsecured Personal Loan. On December 11, 2023, the
  Account was transferred to Systems and Services Technologies, Inc. (“SST”) for servicing. The terms
  of the Contract remain the same.
  At the time of servicing transfer, the Account had a balance of $1,527.69 and was due for the
  December 30, 2023 payment. Four Autodraft payments and a WebPay payment have been made with
  SST since the transfer. The Account shows a zero balance and is marked as Closed/Paid.
  SST reports to the three main credit reporting agencies: *********** ******** and ******** When
  there is a transfer of servicer, SST does not immediately initiate credit reporting. This ensures all
  payments are properly marked received even if sent to the prior servicer. Due to the transfer of
  servicing, credit reporting for this portfolio was sent by SST to the bureaus in April for March
  reporting. Please allow sufficient time for the bureaus to update their records.
  If *** ******** has any further questions or concerns, she may contact SST Customer Service directly
  at ***** *********

  Business Response

  Date: 05/10/2024

  Please see attached response.We appreciate the opportunity to respond to the above-referenced complaint your office brought to our attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing company that is committed to resolving customer service issues in a cooperative and expeditious manner. Please know that SST has no ownership in this Account and does not purchase loans; it is merely the servicer. Consumer permission is not required to change servicers.
  As stated in our response of May 3, 2024, on April 28, 2021, **** ******** signed an agreement for a Marcus by ******* ***** loan (“the Contract”) financing $10,500.00 for an Unsecured Personal Loan. On December 11, 2023, the Account was transferred to Systems and Services Technologies, Inc. (“SST”) for servicing. The terms of the Contract remain the same.
  At the time of servicing transfer, the Account had a balance of $1,527.69 and was due for the December 30, 2023 payment. Four Autodraft payments and a WebPay payment have been made with SST since the transfer. The Account shows a zero balance and is marked as Closed/Paid.
  SST reports to the three main credit reporting agencies: *********** ******** and ******** Due to the transfer of servicing, credit reporting for this portfolio was sent by SST to the bureaus in April for March reporting. Please allow sufficient time for the bureaus to update their records. Note: this can take 60-90 days in some cases. SST verified the account information is properly furnished. SST does not control or have insight whether the bureau shows the account information; that is up to each credit reporting agency.
  If *** ******** has any further questions or concerns, she may contact SST Customer Service directly at ***** *********
  Very truly yours,

  Customer Answer

  Date: 05/14/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:04/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sometime back around October or November of 2023, ******* ***** decided to transfer all their loan servicing to SST without informing anyone first. We as customers had no say in the matter. As of March 2024, my credit took a 64 point drop due to SST showing as a "closed" account. I had worked very hard to get my credit score up to 758, and this caused it to drop to 694. I called SST immediately, and they stated that they were aware of the issue and were in the process of "fixing" it. Now, over a month later, nothing has changed, so I just called them again. I was transferred 3 times and finally ended up with a rude lady in the credit department who basically told me there was nothing they could do about it. She stated that ******* ***** actually "closed" everyone's loan accounts and then transferred them to SST, so there's nothing for them to fix. This just isn't right. When a person works hard to get their credit score up to a very good/excellent level, and then something completely out of that person's control happens to bring it down to the "fair" category, something is WRONG!! Please tell me what can be done about this. I know I'm not the only one complaining about this, as I have read several others stating the same issue. PLEASE do something to help us!

  Business Response

  Date: 05/02/2024

  Please see attached response.