We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Quality Inn & Suites

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction was 08/21/24
    Amount paid approximately $130 plus tax

    Buisness was committed to providing a clean stay at their hotel
    Business did not try to resolve the issue and actively chose to ignore complaints

    Nature of the dispute is regarding denial of a refund after we chose to cancel our stay due to mold, insects, and contaminated furniture in our room.

    The hotels photo section on google is full of sewage backup, insects, mold, rust, and other issues guests have experienced in their stay.

    Their provided photos online do not match their rooms

  • Initial Complaint

    Date:08/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    #200 Once we opened the door, you could instantly smell mildew, and a slight smell of rotten food. Our 8 yo. has heavy asthma and has been to the hospital several times for troubles breathing so we have to be safe. When bringing our drinks in my wife opened the fridge and an overwhelming rotten food smell came out. She immediately closed the door, but the room was already filled with the horrible odor. Upon the inspection we found growing white/gray mold growing under the fridge. Shortly after we also found that the toilet would not flush or refill with water. I called to the front desk and she said she would switch us rooms.

    #212 again we could smell mildew, but after the extremely long day and move from the first room, it wasn’t as overwhelming compared to the exhaustion. We didn’t dare open the fridge

    #214 I came back to the front desk and let the young woman know about the issues with our second room. I then asked if there was a bathroom I could use there close to the front desk because neither toilet we were given worked at all. I showed her pictures of the issues, and asked if I could be refunded letting her know that we would just collect our things and leave. She said she could not refund us, but we would have to wait until the morning when the manager was in to talk about the refund. Knowing it had already been over an hour at the hotel she offered for us to switch rooms yet again and issued us card to #214. I went over to open the sliding window to allow fresh air in because the mildew/wet smell was so bad from being in there all night. When I turned around I noticed black mold spots all over the backside of the wall of the living room area. I went on to explain that we had found a full wall of black mold spores (I’ve worked in the apartment property management field for 12 years and definitely know what black mold looks and grows like). My wife let her know that we have a son with bad asthma.

  • Initial Complaint

    Date:05/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 6th 2023
    $235.19 is the cost I am wanting returned.
    The hotel was very unsanitary and there was black mold in the room. I feel like this should have been either disclosed or resolved before doubling the price of the room due to a college graduation that I was not even in town for.

Quality Inn & Suites is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.