Complaints

This profile includes complaints for RK Home Enterprises's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

RK Home Enterprises has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  RK Home Enterprises

  2253 Administration Dr Saint Louis, MO 63146

• 

  RK Home Enterprises

  3740 Rider Trl S Earth City, MO 63045-1113

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 30th,2022, we purchased a new dishwasher from this company. The dishwasher did not work when hooked up. It took them until June, then by August it stopped working again, now November and it is not working again. I paid them $700.00 for the new dishwasher plus over $200.00 to have the new appliance repaired. This company said I could come back to the store to purchase a new one, but they are only willing to provide us a $150.00 refund on the original dishwasher that has never worked from day one.

  Business Response

  Date: 12/07/2022

  His customers accounts of what occurred after his purchase is incorrect. Customer did purchase a scratch and dent ******* dishwasher for $650 on April 30 of this year. This unit came with a six months in-house warranty, for which the customer, Mr. *****, signed for. This customer also chose to pick up the item to bring home and install on his own, he did not use our delivery vendor nor a recommended installer. When the customer first contacted the service department to notify them that the dishwasher was not working, he was reminded that he picked up his item and per hour warranty agreement, again for which he signed for, there is a trip fee for our service technicians to visit the home. This is due to the fact that largely mini items, mostly dishwashers, are installed in properly and are not working due to user or installer error. The customer was notified of his $49 charge for the trip and agreed to that. He was not charged any other fees, the $200 remark posted in the complaint was not paid to us so I am not sure where he is getting that figure from. We have only charged him a trip visit fee of $49. Upon that visit, our technician found that the dishwasher was installed improperly, it was also not draining properly, so the technician ordered a new pump for the dishwasher. The technician repaired the item and installed the proper pump motor. The customer called back roughly 2 months later, complaining of the same issue. At that time customer was advised it would be wise to swap out the item, as the parts installed our warranty for 60 days. The customer declined swapping, was also offered a $400 credit toward another unit and declined that as well. At this time the dishwasher was repaired again, at the customers request, even though the technician recommended against another repair. At this point the customer was past their six month warranty timeframe. Our GM still offered a swap or a credit toward another item and the customer still declined. In closing, initially the dishwasher was not installed properly, the technician replaced the pump due to the ongoing problems, the customer was advised after another service call was requested that the item should likely be swapped and the customer declined. This put them out past their six month warranty when they called again. This customer chose to keep this item twice instead of choosing a different item or receiving credit. 

  Customer Answer

  Date: 12/14/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:

  -they charged me four times for each time they came out; $50 each time.  They had to fix the part twice.

  -the part they fixed, the pump, it broke again.

  -I paid for a warranty.

  -He never offered me $400 for another unit; he offered $300 off of another unit.

  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:10/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 8th we purchased a washer and dryer from this company, the pair was both faulty. This company did provide us a replacement, but the replacement dryer is also faulty. These issues have caused me frustration and hardship that I do not want to continue to have to deal with. I no longer trust the quality of these appliances.

  Business Response

  Date: 10/21/2022

  It’s interesting that this customer chooses the Better Business Bureau platform to complain, but will not answer phone calls from the staff. Here is the direct response from our service manager: else.
      He was a customer pickup. Both units had full Whirlpool warranty. The washer had a cracked tub and the store paid for the swap out. A few days later the dryer had a burnt rubber smell, so we swapped him out this past Tuesday 10-18-22. And we paid for delivery as well. He has not contacted us about the swap out dryer not working, it was tested at Rider and was fine when it left our location. I am going to reach out to him, per *****, I will remind him that the product was under manufacturer warranty and we are working hard to resolve the issue if he would allow us to come out in check out what's going on with the swapped out dryer. I reached out to him today with no answer I will let you know as soon as I hear back.
       I do have copies of his invoice and his delivery swap out tickets ready for you once I hear back from him and know which way we are going to proceed.

   

  The items this customer chose and purchased are covered under full manufacture warranty through whirlpool. this customer also chose to pick up the items instead of choosing professional installation/delivery. He did not pay for any delivery service however my delivery vendors have still swapped him out, even though he signed an agreement stating a pick up item should be brought back into the store for repair/replacement.

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Visited *** ***** ********* ****** in Earth City on Saturday, September 24, 2022. I purchased a Whirlpool refrigerator with manufacturer warranty for $756.58. Since *** ***** ********* ****** offered "0% interest for 3-mo financing" with Acima, located at ** *** ***** ******* ** *****, I decided to pursue this option. I was provided an 800# to contact ***** following delivery ($100 COD), and contacted ***** on Monday as their phone lines were not available on Sunday. I was told that "3-month financing is no longer an option", but that I could "double-up on my payment schedule by calling every month to make a payment" otherwise the scheduled 'auto-withdrawal payments' would continue as arranged. The staff-member was unable to verify if I did so, whether or not the 0% interest would apply, AND that a '$65 fee assessed at payoff' would be charged regardless of the payment arrangements as this transaction was a 'lease' arrangement to purchase. This was not at all what is presented by *** ***** ********* ******, in person nor on their website, otherwise I would have paid the total amount in full at time of purchase. Since the arrangement with ***** was brokered through St. Louis Appliance Warehouse, I want to cancel the payment arrangement with ***** and pay the total amount in full to *** ***** ********* ****** and do not want to listen to any excuses or explanations. This is an example of false advertising and taking advantage of people truly in need of financing options. ***** advised that they could not cancel my payment arrangements and that I would have to take it up with *** ***** ********* ****** in or to cancel the debt arrangement and pay for the merchandise. I would appreciate the BBB's mediation on my behalf and the behalf of others who feel duped by their false advertising.

  Business Response

  Date: 09/29/2022

  This customer participated in the application for this program through Acima. She filled out the application and followed all the prompts herself and would have had to sign on the agreement so all of these terms would’ve been made available to her through the financing company Acima. All of this information in regard to payments, terms, etc are presented to the customer at the time of application, which customers complete in person, at the store location on a laptop. We have an entire section of our location dedicated to financing complete with marketing, terms, etc. In any case, I will look into this further. If the customer is wanting to pay this item in full she can certainly contact ***** and pay it in full through them since she has already initiated the financing process and agreed to their terms.

  Customer Answer

  Date: 09/29/2022

  Complaint: ********
  
  
  
  I am rejecting this response because: This response to my complaint differs greatly than what I was told by the company representative via phone call today.  I am rejecting the response as described here because I do not intend to resolve the payment with ***** and was not instructed to do so per our phone conversation.  If the response is revised to include the information/details provided to me by phone today, I will be happy to accept the response from the business.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 10/06/2022

  I believe this customer is also trying to use an incorrect tax free certificate that was created the day after she originally made her purchase. I greatly hope that this customer is not using the Better Business Bureau platform to get her way with the finance company and my business.

• Initial Complaint

  Date:09/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Maytag washing machine on 11/16/2021 it stopped working in 2/2022 and Maytag will not honor that my machine is a lemon. They have replaced the agitator, mother board, more than one time then the parts take 2 weeks or more to come in then it takes 2-3 weeks for them to have an appointment. ******* ******* is the company they have used to work on my machine and they haven’t been pleasant during this time I ask for a working machine my model number ********** serial number *********. I have spent more money at the laundromat for another working washing machine.

  Business Response

  Date: 09/28/2022

  Unfortunately this customer’s complaint should be filed with Whirlpool/Maytag and ******* ******* repair. We sold the item with the full manufacture warranty. Thank The item worked as it should for quite a while, then customer requested service through the manufacturer, not my company. Her warranty is through Whirlpool, not my company. Her repairs are being completed by ******* ******* repair, a local company that Whirlpool/Maytag contracts out for warranty repairs, again, not my company. Per our contract with whirlpool, we are not able to “swap out” any of their products that have already been registered and serviced. This is the agreement between the customer and the manufacturer, if service is needed, if a replacement item is needed then the tech from ******* ******* repair would need to deem it non-repairable. This is not something I can do as a retailer. 

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/23/22 - Monday Purchased washer/dryer (6 month warranty)6/2/22 - Thursday Washer doesn't turn on 6/3/22 - Friday Made visit to St. Louis Appliance Outlet; was told to text service line on 6/3/22 and call service line next day (6/4/22) during business hours (Mon.-Sat. from 8am-5pm) to make an appointment for technician to come look at appliance. Texted service line pic of model, serial #, invoice # and brief description of issue 6/4/22 - Saturday ************** # at 11:30; told to send pictures of unit and invoice-should hear back from someone later on in the day. Worker at service line called me back asking for manufacture # - told him that there is no manufacture label. Worker called back to assist to find manufacture label-told him it was a used washer-informed me that he has to send someone out to take a look; would call me back. Called back and schedule service visit for 6/8/22 on ********** ******* guy came out and toggled with washer and washer worked.6/19/22 Washer will not turn on.6/20/22 Called on 12:10pm to get another ticket started. Never received call back 8/5/22 Washer will not turn on. -talk with service line (intermittent on/off), to expect technician from 8am-12noon on 8/8/22 8/8/22 Received call that technician will not be in and will be notified when technician will be in again to schedule maintenance 8/12/22 Technician came out and determined washer needed a control board; will order and set up appointment to install 8/19/22 Followed up; said was not aware of needing to order control board-would follow up with technician and get back with me 8/26/22 Received call and was informed that I would be given a replacement washer; would have to pay $50 swap fee to swap washer that is not working for replacement washer 8/29/22-Received replacement washer; does not work, when plugged up makes loud noise. Was informed I would have to call service line again to get washer serviced. Seeking another replacement and company to cover swap fees or refund

  Business Response

  Date: 08/31/2022

  This customer purchased a used item from our store which carries a 60 day guarantee typically. Her sales person was generous enough to offer a six month warranty to cover this used item. Both units mentioned in the complaint were tested in the warehouse in the presence of our master technician as well as our general manager and both units were in proper working order before being picked up. The reason for the swap see is this customer did not pay for a delivery, instead picked up the item, per our warranty statement which this customer signed off on, pick up items that are requesting service need to be brought back in  or can be swapped out for a fee. This fee goes to a third-party vendor for their services, they do not work for me directly so they need to be compensated for their time and effort by the customer. This customer is being serviced by our master technician  and product will be made right. Please also understand we are still in the midst of a nationwide appliance shortage, as well as a shortage on appliance parts, parts are not readily available and may take some time to receive. 

  Customer Answer

  Date: 08/31/2022

  Complaint: 17793934
  
  I am rejecting this response because: Delivery was paid for and never came to store to pick up any items. The first unit was delivered and paid $50 for delivery. Second unit paid $50 swap fee. The attachment is the only document I signed which states used pieces have 90 day warranty. Second unit will not even go pass sensing to wash. The first unit, technician came out to look at, promised a control board after part was ordered and never heard back from anyone-had to call back. Please send a decent unit, technician or refund. I have been patience and without washer for three months - this is a headache and disheartening.
  
  
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 09/23/2022

  The company has resolved the issue.