Reviews

This profile includes reviews for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Enterprise Rent-A-Car has 2245 locations, listed below.

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  Enterprise Rent-A-Car

  600 Corporate Park Dr Saint Louis, MO 63105-4204

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  Enterprise Rent-A-Car

  590 Lordship Blvd Stratford, CT 06615-7123

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  Enterprise Rent-A-Car Company of Boston, LLC

  102 Belvidere St Boston, MA 02199

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  Enterprise Rent-A-Car Company of Boston, LLC

  179 Chief Justice Cushing Hwy Cohasset, MA 02025-1203

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  Enterprise Rent-A-Car Company of Boston, LLC

  364 Maple St Marlborough, MA 01752-3252

Review Details

• Review fromSierra P

  Date: 06/04/2025

  1 star
  Rented a car for my first time in early 2023. I had to rent a car to be able to get back and forth from work while my car was at the mechanic for roughly 2 weeks. This was again my first time renting a car. I was not shown the vehicle or was given a "walk around" to confirm the vehicles condition before they gave me the keys and let me be on my way. The Chrysler Pacifica van that they rented out was also covered in salt thay was probably from the roads as it was mid winter. I did not think much of this as I thought this is just what they did. Upon the vehicles return, a manager was checking out the vehicle and asked me about a dent that was found on the bottom skirt of the van. I was not aware of this dent on the van and would have absolutely no idea where or when this would have occurred during the time that I used the vehicle. I went over how I was given the car with the manager and he claimed that the way in which they gave me the vehicle was not right. He said he would look into the case and that I probably would not have to worry about this issue because they neglected to properly show me the vehicle, proving that it was dent free before lending it to me. I'm very frustrated as they billed me for about 1000 and banned me from renting through them and who i would imagine to be sister companies. I wish I wouldnt known this would have happened so I could've saved myself from this nonsense.

• Review fromCJ L

  Date: 05/30/2025

  1 star
  It seems like they are making reservation bookings for cars that dont exist! This should be an illegal practice. I had a reservation for a luxury car rental at Enterprise branch in ********. They made me wait over one hour only to tell me nothing was available. They tried to offer me vehicles of lesser class than I had reserved for. At the end, I had them shuttle me home and now I do not have a rental for the weekend. Unacceptable to waste my time and come up flat empty. ***** *. Is the branch manager and this shop needs to get in order, especially since this happened to me 7 years ago at the same location. Something systemically broken is happening and customers are paying the price and employees just dont care.

• Review fromMark H

  Date: 05/30/2025

  1 star
  Enterprise refused to rent me a car at any branch location because I cursed over the phone when I was upset because they broke their contract by not having a vehicle available for me. They called me the day before the appointment to verify and still didnt have a vehicle for me the next day, which was Thursday then they told me to wait until Tuesday because of Memorial Day and it was barely Thursday. You cant make this up. So they refusedto rent me a car on Thursday the 29th of May becauseI cursed over the phone. Unacceptable. I will be looking to sue them for not honoring the insurance rental and refusing to rent me a vehicle which is part of the contract.

• Review fromDiana B

  Date: 05/30/2025

  1 star
  They are claiming, I did damage to their car which looks like wear and tear or them doing the damage when moving it. It is the back rear fender only. Less than 2 inches. The didn't notify me at all. I received an email that looked like scam, from @*******. The email had no body message to it, it just said damage and claim #. I had no Idea that any damage was done or that it was already fixed. They sent me an invoice for the charges without asking me about the damages first. They never called me ,I only have one voicemail which seemed like scam because it came from a number from *******, they said no context but a claim number. Their emails about a claim seemed like scam in=t had no context but an attachment which looked like malware, and I was scared to open until I received a voicemail with the same claim number on the email. I put two and two together which many people won't do because of so many scams out there and they threatened me with me with collections if I didn't pay or claim it on my insurance. I wasn't aware about this the main office never contacted me they looked around the car and even returned my deposit right away without mentioning any damages. I wasn't contacted until weeks later by an email that looked like scam with just an attachment. They are making claim after over a week of having the car back. Make it make sense. They are trying to take advantage of me for being a woman. I feel discriminated and will legal action.

• Review fromRegina T

  Date: 05/29/2025

  2 stars
  I have had issue from the start with enterprise rental car. They corrected the issue. I returned the car and the representative told me I will get an email receipt that was at 7:30am. I checked all day and I had no receipt. I tried contacting them when I got off of work. I was on hold for 30 minutes only for them to hang up on me. I called back and they had me on hold for another 30 minutes without picking up. The Enterprise Rental car on *. ********* is horrible.

• Review fromJeevan T.

  Date: 05/24/2025

  1 star
  I am writing to express my continued disappointment with the unresolved issue regarding the CarPlay functionality in the vehicle I rented from your company.I have called twice to report that CarPlay is not working with the car I was provided. On both occasions, I was assured by your agents that someone would follow up with me. However, I have not received any communication or support since then.This lack of response is extremely frustrating and reflects poorly on your commitment to customer satisfaction. I would appreciate it if this matter could be addressed immediately and a resolution providedwhether it be a working replacement vehicle or clear instructions on how to resolve the issue.Please contact me as soon as possible

• Review fromRicky S

  Date: 05/22/2025

  1 star
  This enterprise location does not care about:1. Your time - our car was not ready at the pickup time. We were told, oh it will be ready in 5 minutes! About 27 times resulting in us waiting for over an hour.2. Your safety - despite waiting an hour, the inside of the car had crusty c*** all in the driver controls and seats, and the main rear view mirror was dangling by a thread from the windshield, unable to be adjusted.3. Your sanity - after waiting an hour, the lovely staff at enterprise asked me if Id still take the car if they could tape the mirror in ******** essentially the brilliant people at this location could care less of their pathetic vehicle caused injury to my entire family.What a joke.

• Review fromCindy O

  Date: 05/20/2025

  1 star
  Falsely accused of breaking windshield. I BOLDLY STATED that Im calling a lawyer. They THEN checked the cameras and confirmed I did NOT break the window. Policies are targeting consumers

• Review fromSUS F.

  Date: 05/17/2025

  1 star
  Scheduled a week in ************ to drive around the mountains in an "exotic" Corvette. I received a call 2 days out from our trip from Enterprise confirming our Corvette rental, our insurance information, etc. Got there around 5:30pm and no Corvette. They gave us a Range Rover - but it was FILTHY, and full of SCRATCHES And DINGs. We ended up with an older Mustang (filthy too with dings and scratches). Alignment was off on it and driving it on the mountain roads was "iffy".The whole ordeal of this car rental took 4 hours out of our vacation. We got to the hotel around 10pm (too late for dinner) and we had not eaten since noon that day.If they charge a couple of thousand dollars for potential damages & the car rental fee (in advance) - they should GUARANTEE this "exotic" vehicle rental. Range Rovers and Mustangs are NOT "comparable vehicles". From what we heard at the rental counter - there was another couple in the same situation as us.A manager should always be on duty until the counter closes! LAST RENTAL WE WILL DO FROM ENTERPRISE!

• Review fromJosh B

  Date: 05/15/2025

  1 star
  Did not have a vehicle ready for a month old reservation and then sent me on a wild chase to 7 different locations that they claimed had the vehicle but never did. In the end they over charged me for the rental i did getand have been unable to get in contact with anyone at customer service who will do anything. The customer service representatives actively lie and do not do the things they claim. I have called 10+ times with the same claim that someone would call me back.