Complaints

This profile includes complaints for Midas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Midas

  3538 S Kingshighway Blvd Saint Louis, MO 63139-1221

• 

  Midas

  336 Mid Rivers Mall Dr Saint Peters, MO 63376-1565

• 

  Midas

  9200 Manchester Rd Saint Louis, MO 63144-2636

• 

  Midas

  7790 N Lindbergh Blvd Hazelwood, MO 63042-2127

• 

  Midas

  2 Jiffy St Wentzville, MO 63385-1094

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our ********** CC to Midas in ********** MO for a diagnostic test, they had the car for hours for something that takes maybe a few minutes. Went to pick it up, and all they had to say was "Trans Issues" on my receipt. Drove the car 5miles home and it was making the most loud noise ever. opened the hood to find the air box was completely messed up and not put back in the correct spot. The air box now has a huge hole in it causing the sound (see pics). We called up there, ***** the mechanic first blamed my 16 year old son, saying he must of messed with it, which is completely untrue. Then he said they found screws when they popped the hood from the air box, funny part is, that box takes ZERO screws, it clips. So another lie. They are not taking any sort of responsibility for this issue, which makes me sick. Talked to the manager today, he again said screws were missing for the box, when again it takes ZERO screws. Said that his mechanic would never do that.

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came for an oil change on 3/24 and five days after I had an oil leak. The manager told me to come back in and he told me something was loose and that&#**;s why it was leaking. Normally when I get oil changes they top up my fluids and they did not do that either. I went back to Midas 4/5 and was told again I didn&#**;t have any oil in my car. I keep being told different things are wrong with my vehicle and I just need them to repair what&#**;s wrong as I didn&#**;t have any oil leaking issues before I brought my car to Midas.

  Business Response

  Date: 06/06/2024

  AFTER EVALUATING THE VEHICLE MULTIPLE TIMES WE COULD NOT FIND ANY FAULT TO BOLSTER THE GUESTS CLAIMS.

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 25, 2023 my car died and was towed to the Midas on *****************. They had it until mid-August 2023, with minimal contact. I paid approximately $5000 for what I was told was a new engine. I had the car for about 3 months, during which time it started leaking on my driveway. I brought it BACK to the ****** store, they told me nothing was wrong and sent me home with it. In early November, 2023 it died and I brought it to the Midas on S. Kingshighway. They told me either no work had been done or it had been done incorrectly by the ****** location. S. ************ had it for a few months and attempted to fix the problem, but then had to send it to the ********** location because they didn't have employees who could work on the engine. ********** had it for approximately 1 month, did nothing and sent it to the **************** location (****************************************) around January. They still haven't fixed it, no one is contacting me, the district manager said he wants to be the only one to work on it, but he also hasn't been contacting me. I call for updates, no one knows what I'm talking about. My sister has actually gone and SEEN the car, talked to ***, who said it's almost done and he'll call. And he never calls (again). Now they're saying they don't have the manpower and have to send it to ANOTHER location. Today, a woman called to tell me the car needs new brakes and rotors. Which turned out, she was calling me about someone else's car. And that is the first time someone has called me! About the wrong car! I have basically been without my car since April 25, 2023. I have been offered nothing, and have had to continue making my monthly car payment and insurance on a car I have not been able to drive. I am a single mother and have had to depend on family to get to work and basically live for 13 months. Please help, I can't afford a lawyer or a new car. If anything, I want them to pay for a rental and reimburse me for pain and suffering. Thank you .

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The car wasn't repaired and has the exact same problems. Problems returned a few miles away from the shop.

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The new management and crew here need to be held accountable for the terrible work and damage that they have done to my vehicle. I brought my vehicle in for a normal oil change where they determined that the previous oil change (done there) had caused my hood latch release cable to break. They accepted fault for the damaged cable and said they would replace it. Fast forward to a few days later, they have the part for the cable replacement and do the oil change. After the "repair," my hood will not latch. I take it to the ** dealer for a separate issue and ask them to take a look at the hood while they are at it. Turns out, Midas had incorrectly put in the cable & also damaged my hood latch in the process. These two repairs for the damage that THEY caused has cost me $600 out of my own pocket. I suspect that they also damaged the trim on my wheel well (2 of the 7 clips are broken) but I can't prove it was them. In addition to the above, they claimed that my brakes were "fine," but it turns out that my left caliper was completely corroded, and the brake pad was worn down to the point that my brakes were rubbing metal on metal. They looked at my brakes THREE TIMES. Once they figured out it was a damaged caliper, I asked if my vehicle was safe to drive (I drive for work and drive my child in this vehicle every single day) ****, the manager, looked me straight in the eyes and told me my vehicle was safe to drive. Once I brought it to the ** dealership, they were horrified and would not allow me to drive off the lot under any circumstances. We also were witness to a Midas employee pulling a large handgun out of his pocket and showing it off to someone in the parking lot of their shop.

• Initial Complaint

  Date:11/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So my alternator went out and I went to the Midas location to get it replaced. And guy that was from ********* said that I needed a engine tune up(got the car last year) and did it and now it was a $500 issued that turn into a $3000 problem and sign me up with payment program. A week later my alternator went out again and went back up there to get it replaced again(now they guy that was from Tennessee that told me a lied about need a engine tune up move back out there and it was a lady now there. So they replaced my alternator again and now I decided to drive for a month to see how it goes and now my Battery light pops on and off and My Ties pressure system light is messed up none of this wasnt a problem until I went up there and all I needed was a alternator replacement so now Im $3000 in the hole and planning on going to civil court for fraud and lying because when I called on there 11/16/2023 the whole management and employee got change so I know Ive been scam because i did filed a complaint to Snap finance about the situation last month because my was fine and I didnt need a engine tune

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The diagnostic they ran,said I only needed a fuel pump. In the process of them putting in the fuel pump they forced started my van using a power rod that they put into the tipm switch. Which I was told work fine until they force started the van then afterwards I was told the tipm switch was bad. They wanted to charge me $1000 for a new one I told them I shouldn't have to pay for it since it was an error on there part. They found a cheaper tipm switch an ordered the part. My mother had to go pick it up because the manager was to busy. This whole time I've been told the tipm switch needed to be programmed which they didn't do. Causing the security system to lock up. They have gone as far as to deny any involvement in the tipm switch at all. They will not give me the diagnostic report which I paid for,and I believe that report will shed truth to the whole situation. They broke the tipm switch forcing my vehicle to start,and now are trying everything to get out of it. An far as towing to the dealership,the dealership told me they couldn't do the work I needed done. I was told on a recorded line by the wentzille manager that I could have the van towed to gens automotive. I recording I had to share with Midas corporate and district manager so they would pay for the tow. I have a recorded conversation with the man they ordered the tipm switch from. Which they claim they never ordered! In all they never mentioned a bad tipm switch until after the fuel pump was installed and they force started my vehicle. It was never mentioned until they broke it! I've been talking to corporate for almost 3 weeks and all they've done is deny everything. Now in this report they mention they diagnosis the tipm switch too which was never apart of my diagnostic report to begin with. They broke the tipm switch and have done everything to cover it up. I would really like my diagnostic report I paid for. The store tells me they can not provide one so I can have someone else check there work. I paid for it and believe I'm entitled to it 

  Business Response

  Date: 11/20/2023

  The vehicle was diagnosed as having a bad fuel pump and ***** The customer could not afford our **** and our store manager agreed to let him source and pay for his own, which we generally don't do, but he wanted to help the customer. The customer purchased one from a salvage yard and we installed at no cost. Customer paid nothing for parts or labor on the ***** 2 days later the vehicle had an unrelated security system issue and I agreed to cover the tow to a dealership for assessment and if found to be our fault, we would take responsibility and correct the issue. Customer took it to a body shop, not the dealership as we discussed, and they determined the **** was not bad. Since we didn't sell them the part or even charge labor on install, we are not standing behind that part of the service. The customer should contact the salvage yard and get a replacement. We still paid the tow even though it was determined he purchased a faulty part.

  Customer Answer

  Date: 11/21/2023

  The tipm switch was literally put in in the parking lot. They didn't even take it inside the shop to fix it. They new mechanic is waiting for Midas to supply there diagnostic report,so they can match it with there findings. Everyone at Midas is trying to say they never ordered the part. But I have a witness that says Midas ordered the part. My mother had to pick up the part because it was in ************* an they didn't want to go get it. I was literally told by the wentzille store managers all I needed replaced was a fuel pump. It wasn't till after they replaced the fuel pump an the van still wouldn't start that they power probed they tipm switch causing it to break. THEN I was told I needed a new tipm switch. Why should I be liable for them breaking parts on my cover. Everything they have done has been in effort to cover up breaking my tipm switch! They should be liable and have to fix my van!

  Customer Answer

  Date: 11/21/2023

  As far as the tow. I literally had to send copies of a conversation stating that the dealership couldn't handle reprogramming the tipm switch. So I called wentzille Midas told the store manager that,and he agreed to send it to gens automotive. And the tipm switch they told me a price between $800-$1000 for a new one. I told him I couldn't afford that,and shouldn't have to pay since they broke it. It took the wentzille store two days to find a different one. They told my mother the address of where to put up the part and who to ask for! The parts store guy says he will talk to anyone or put it in writing that MIDAS ordered that tipm switch. We just had to pick it up because ********* manager said he was to busy,and we didn't want to wait any longer. My original diagnosis was only a fuel pump. There was never anything mentioned about a tipm switch until they put a power rod in it trying to force start my van. I was also told when they force started the van that gas shot out everywhere. I paid to have my vehicle fixed and it should have been. I really believe that they just took a guess to what was wrong with my van,and just started replacing things! I really need that diagnostic report that they never gave me! The new mechanic needs it,and so do I 

  Customer Answer

  Date: 11/21/2023

  I really do need that diagnostic report. When I brought my van in it's wasn't putting out any codes at all. I need to see that my fuel pump and tipm actually tested bad. Because I was told by the wentzille store manager that the tipm switch tested fine before they force started my van. I truly believe they broke the tipm and have done everything to get out of actually fixing it. I never should have had to pay because they broke something. I believe the new mechanic will be able to tell me what was really wrong with my van when he can see the diagnostic report they ran

  Customer Answer

  Date: 11/21/2023

  The van was brought into Midas on 11-03-23 it was diagnosed on that day as needing a fuel pump. The pump was paid for and installed on 11-04-23. After installation the van still wouldn't work. That's when the power probed the vehicle. Afterwards calling me telling me I need a new tipm switch too. They wanted me to pay another $1000 which I told them I didn't have. The manager told me he would look around. On 11-08-23 he found one in ********. My mother went and picked up the part that they had ordered. They put the tipm switch in right in the parking lot. They never programmed it in anyway. None of this is fair or right in anyway at all. I shouldn't be without a vehicle because they broke it and won't take responsibility! 

  Customer Answer

  Date: 11/21/2023

  Complaint: 20862111
  
  I am rejecting this response because: When I received the diagnostic report they told me the only thing wrong was the fuel pump in the process of them of putting in the fuel pump the broke my tipm switch.  They found me a cheaper part and mother went and picked it up and they replaced the part.  The vehicle broke down again and now they are trying to place fault on the part but they are the ones that ordered the part and they are refusing to give me the diagnostic report that I initially paid for.  
  
  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After negligence caused my tire to fall off, resulting in an accident and damage to 3 different vehicles including my own. I have been lied to over and over again and no attempt to correct their mistakes have been made past the basic repairs. They owe me rims, paint job, tow bill reimbursement and mo eh or services for my pain and suffering. Nobody answers emails . Nobody returns phone calls.

  Business Response

  Date: 11/29/2023

  This situation has been resolved with the customer and we have agreed to replace all four wheels on the customer's vehicle.