Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I called the cards baseball line as I have many times in the past and ordered 2 tickets for the may 20th 2025 nurse appreciation day in the coka-cola section it was to come with all exclusive food and beer ****** i paid with a giftcard and the balancefrom my credit card ..when me and my date arrived I saw the tickets were in a different section so I was confused thinking maybe it was a overflow section when I arrived to my suite I was told nothing was exclusive and my seats were outside..I went to the box office they were very unprofessional and told me I could pay a additional $98.00 or be escorted off the property..i was so upset I had spent ****** for nothing...i reached out to ******* at the corp office i asked her to listen to the call when I ordered the tickets..she calls me back 2 days later saying they didn't have the recording of the call she had spoken to **** who took the. Order but he denined the conversation another words I was lying..I asked to talk to ******* supervisor she responded saying they were aware of the situation and didn't want to talk to me...where's the customer service...I informed ******* I would forward this to the bbb to resolve as I had exhausted my way of trying too

  Customer Answer

  Date: 05/27/2025

  Suite is *****......thanks

  

  Business Response

  Date: 06/16/2025

  I would like to apologize to ***** for the miscommunication regarding his visit to the Cardinals on May 20th.  It seems he purchased ************ tickets and thought they were all-inclusive, which they are not.

  We would like to give him complimentary tickets to a game along with ************** passes (includes f&b) at a date which is convenient for him.

  If he would like to email me a date when he would like to come my email is ***************************************************************

   

  Customer Answer

  Date: 06/19/2025

  They trying to make me look stupid ..I have a masters degree i know when I placed my order thru **** what I ordered now I'll accept the resolution but I refuse to accept the fact it was my fault I've been to numerous st louis Cardinals games I know how to communicate 
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased 2 calenders to give out as xmas presents, i never got them

  

  Business Response

  Date: 01/30/2025

  ***,

  I apologize that you did not receive your calendars.  I know you wanted to give them as Christmas gifts.

  Please send me your address and I will forward two calendars ASAP.

  Also, we would like to invite you to a game in the 2025 season as a guest.  Please send me a date you would like to come and I will send you four field box tickets and passes to the Champions Club.

  Once again, I'm sorry you did not get the calendars.

  Sincerely,

  ***** *********

• Initial Complaint

  Date:06/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the st louis cardinals chat line is useless i have personally been given the wrong information multiple times i have spoke to supervision they said it would be taken care of nothing was done called again spoke to ****** he thinks its a joke

  

  Business Response

  Date: 06/25/2024

  ****,
  
  It was a pleasure speaking with you over the phone. I am sorry to hear you had a negative experience with our chat line as well as over the phone with one of our sales representatives. The chat line is used as a point of quick, efficient communication between our guests.  Through the misinformation and lack of responding, I am sorry you were not able to receive ********************** through one of our lines of communication. I have sent this over to our ******************** to review with our employees who answer the line to ensure we are more efficient and reliable in the future.
  
  We work hard to ****** an inclusive environment that is welcoming of all fans. All fans are welcome at ****************** and we feel strongly that everyone is entitled to be treated with respect and dignity. We train our staff to be welcoming and treat everyone equally and I am sorry to hear you felt ridiculed. I have sent this to our management team to ensure our policies, procedures, and employee training will be reiterated with staff. We strive to be a safe, fun, family-friendly environment for all of our guests and your feedback is greatly appreciated.
  
  Again, I apologize for the inconvenience and we are excited to see you back at the ******** June 22. The tickets have been sent to your *** Ballpark App.
  
  Thanks,
  
  ******************************************
  Manager, Guest Services
  ADA Coordinator
  St. Louis Cardinals, LLC

  Customer Answer

  Date: 06/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 5 tickets to a Cardinals game for a Friday in May 2024. I drove 4 teenagers from 4 hours away to attend the game and spend the weekend in *** Louis. We spent $400 on tickets. The game was rained out (although it wasn't raining at the time). Instead of having the makeup game on the same weekend, the rainout game will be made up in July 2024 at a time that will require out-of-towners to spend another night in *** Louis, this incurring additional hotel costs. My complaint is this: unlike nearly every other team in Major League Baseball, the Cardinals do not have any other options for ticket holders of rainout games other than to attend their arbitrarily selected makeup date. When contacted for an alternative option, the Cardinals office informed me that there are no exchanges or refunds for tickets that have already been purchased. If I can't attend on the reschedule date, I should "go to SeatGeek.com and resell the tickets." Well, I didn't purchase tickets for July 2024; I purchased for May 2024. Almost every other team in *** allows ticket holders of rainouts to exchange for alternative dates if they can't make it to the makeup date. The Cardinals, who were previously known for prioritizing fans and the fan experience, have really dropped the ball on this policy. I request that they allow out of town fans the opportunity to select an alternative date to attend for rainouts, similar to the majority of *** teams.

  

  Business Response

  Date: 06/25/2024

  I apologize that ****************** was unable to exchange his tickets for another date because of the rain out.  I would be happy to help him with complimentary tickets for another game this regular season.

  Customer Answer

  Date: 07/11/2024

  I would like to thank the Cardinals organization for agreeing to our request for a change in dates. As it turns out members of our party were able to re-arrange their schedules in order to attend the original make-up game with one replacement attendee. However, I appreciate that the Cardinals were able to provide us with the flexibility after our complaint.

  For optimal customer service, I would suggest that they provide the same level of service upon first direct contact from the customer with concerns rather than as a response to a BBB complaint, but I appreciate the resolution. Thanks

• Initial Complaint

  Date:05/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tonight we decided to buy tickets and attend the St. Louis Cardinals game as we are new to the St. Louis area. We (a total group of 8) purchased tickets in advance and entered the stadium with hopes of finding shelter as a tornado warning had just been put in place. Soon upon arriving, we noticed the amount of people, yet not one worker giving instruction to where we should take shelter. Again, for some of us this was the first time in the stadium. Not only that, but there was absolutely no regard to safety for the fans as there was an active tornado warning. Because of the lack of safety precautions in place, we decided to get indoors where we could be safe at a building nearby. We got stamped at the door, hoping the game would not get cancelled. We planned to come back, leaving the stadium at 7:25 and were not informed of any news about restarting the game until much later. The game was postponed to 8:40, and we had reached the attendant who scanned our tickets to learn we had to have been back in at 7:40 if we wanted to come back. When asking for a manager, we were completely belittled and dehumanized when mentioning we were left to find indoor shelter. We also watched them send back a family with two little kids after their parents were also attacked for leaving. We were told to buy new tickets or go home. We did end up buying new tickets simply to do what we were planning to do and had paid money to attend. I am absolutely disgusted over 2 things. First, we found out the game was resuming at that time at 7:55. How is that reasonable for us to enter when we have not been informed about the game starting until 15 minutes after re entry date? Second and most importantly, we had left for the sake of our safety when the St. Louis cardinals did not keep us safe or take the tornado warning in an outdoor stadium seriously. This is a very serious issue that needs to be approached as this is something that is putting peoples safety and children at risk.

  

  Business Response

  Date: 06/10/2024

  Thank you for contacting the St. Louis Cardinals. I am sorry to hear you and your family had a negative experience at ****************** and we appreciate you staying around the ballpark during the rain delay! Our staff has been trained and are prepared to act in the event occasional severe weather hits in *** Louis. Severe weather shelter areas are designated by green signs throughout ******************. We put as much information as possible on the scoreboard during weather events and there is consistent communication between our internal departments to keep guests safe. The safety of our guests is extremely important. We appreciate you bringing this to our attention and we apologize you felt there was a lack of preparation with our staff. I have sent this email to our Event Operations team to review and remind our staff of the severe weather policies and procedures. I understand your frustration and concern for keeping your family safe, leaving the ballpark during this time.
  
  Our exit/re-entry policy is online at cardinals.com/information: Exit/Re-Entry - Once guests have had their tickets scanned and have entered ******************, they must proceed to either Gate 1 or Gate 4 to receive a hand stamp if they want to exit and re-enter the stadium.Guests with a hand stamp and valid event ticket can re-enter the stadium at any gate from the times gate open until 90 minutes after scheduled first pitch. All guests will have bags inspected and be screened via walk through metal detector upon re-entry. At each gate, there is either a No Re-Entry sign or a sign that states the Exit/Re-entry policy. We also train our staff to warn guests of these policies as they are leaving the gates, even amidst the gates being extremely busy. We will remind our staff to keep making guests aware of our policies as they are leaving the ballpark.
  
  The policy is based on a ******************************************************************************************************** the past, we have had guests become extremely intoxicated during the rain delay,come back into the stadium, and disrupt other guests around them. We made an internal decision to cut off the re-entry policy 90 minutes after scheduled first pitch. I understand this was not the case for you and your family but our organization came up with a policy that we felt would be best to making the stadium a safe, fun, family-friendly experience for everyone.
  
  Your feedback is extremely valuable to us as we internally review our policies each season. We understand your frustration and your concerns as your children were extremely excited for the game and you wanted to keep everyone safe. We would love to invite you back to the ballpark for a World Champion Cardinals experience. I put ticket vouchers in the mail for you and we cant wait to have you and your family back at the ballpark soon! If you have any other questions or concerns, please contact our ************************* at ************.
  

  Customer Answer

  Date: 06/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid for tickets to attend the Cardinals game. We entered the stadium, and shortly after, a tornado warning was announced and we were asked to seek shelter. We opted to move indoors across the street to their ballpark village and on our way out of the stadium got the stamps on our hands for re-entry. When it came time for the game to begin we went across the street and they told us that our stamps did not count and that we couldnt use the tickets that we paid for to see the game. They made each of us purchase additional tickets to get back in to the game we already paid to see.

  

  Business Response

  Date: 06/10/2024

  Thank you for contacting the St. Louis Cardinals. I am sorry to hear you had a negative experience at ****************** and we appreciate you staying around the ballpark during the rain delay! Our exit/re-entry policy is online at cardinals.com/information: Exit/Re-Entry - Once guests have had their tickets scanned and have entered ******************, they must proceed to either Gate 1 or Gate 4 to receive a hand stamp if they want to exit and re-enter the stadium. Guests with a hand stamp and valid event ticket can re-enter the stadium at any gate from the times gate open until 90 minutes after scheduled first pitch. All guests will have bags inspected and be screened via walk through metal detector upon re-entry. At each gate, there is either a No Re-Entry sign or a sign that states the Exit/Re-entry policy. We also train our staff to warn guests of these policies as they are leaving the gates, even amidst the gates being extremely busy. We will remind our staff to keep making guests aware of our policies as they are leaving the ballpark.
  
  The policy is based on a ******************************************************************************************************** the past, we have had guests become extremely intoxicated during the rain delay,come back into the stadium, and disrupt other guests around them. We made an internal decision to cut off the re-entry policy 90 minutes after scheduled first pitch. I understand this was not the case for you but our organization came up with a policy that we felt would be best to making the stadium a safe,fun, family-friendly experience for everyone.
  
  Your feedback is extremely valuable to us as we internally review our policies each season. We understand your frustration of purchasing additional tickets because you were seeking shelter. We would love to invite you back to the ballpark for a World Champion Cardinals experience.  I put ticket vouchers in the mail for you and we cant wait to have you back at the ballpark soon! If you have any other questions or concerns, please contact our ************************* at ************.

  Customer Answer

  Date: 06/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a tornado warning and we were instructed to seek shelter. We received a hand stamp to be eligible to return to the ballpark when the weather cleared. The employees never notified us that there was a time limit for which we could reenter the park. Once the tornado warning subsided, we tried to reenter and they refused to honor our ticket. They made us purchase another ticket, even though we had already purchased the same ticket. There were four of us.

  

  Business Response

  Date: 06/10/2024

  Thank you for contacting the St. Louis Cardinals. I am sorry to hear you had a negative experience at ****************** and we appreciate you staying around the ballpark during the rain delay! Our exit/re-entry policy is online at cardinals.com/information: Exit/Re-Entry - Once guests have had their tickets scanned and have entered ******************, they must proceed to either Gate 1 or Gate 4 to receive a hand stamp if they want to exit and re-enter the stadium. Guests with a hand stamp and valid event ticket can re-enter the stadium at any gate from the times gate open until 90 minutes after scheduled first pitch. All guests will have bags inspected and be screened via walk through metal detector upon re-entry. At each gate, there is either a No Re-Entry sign or a sign that states the Exit/Re-entry policy. We also train our staff to warn guests of these policies as they are leaving the gates, even amidst the gates being extremely busy. We will remind our staff to keep making guests aware of our policies as they are leaving the ballpark.
  
  The policy is based on a ******************************************************************************************************** the past, we have had guests become extremely intoxicated during the rain delay,come back into the stadium, and disrupt other guests around them. We made an internal decision to cut off the re-entry policy 90 minutes after scheduled first pitch. I understand this was not the case for you but our organization came up with a policy that we felt would be best to making the stadium a safe,fun, family-friendly experience for everyone.
  
  Your feedback is extremely valuable to us as we internally review our policies each season. We understand your frustration of purchasing additional tickets because you were seeking shelter. We would love to invite you back to the ballpark for a World Champion Cardinals experience.  I put ticket vouchers in the mail for you and we cant wait to have you back at the ballpark soon! If you have any other questions or concerns, please contact our ************************* at ************.

• Initial Complaint

  Date:04/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a Goodwill Cardinals ticket voucher for 50% off Cardinals tickets for donating to the Goodwill. The voucher plainly states that it is good for Sunday games 4/2, 4/16, 5/7, 5/21, 9/3, and 9/21. 9/21 is not a Sunday. Four days ago, I contacted the Cardinals and chatted with * ******* and asked to have this issue resolved within 24 hours. I have yet to receive a response from the Cardinals.

  

  Business Response

  Date: 05/09/2023

  I am happy to help in this situation with tickets to their requested game.  Please have them contact me at ********************.com and I will take care of the tickets.

  

  Business Response

  Date: 08/22/2023

  This was taken care of.  *** ***** *received tickets for 10/1/23.

  Customer Answer

  Date: 08/22/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  **** *****