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Business Profile

Baseball Club

St Louis Cardinals, LLC
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Brian B

    Date: 07/03/2025

    Today I accidentally reached ***** in the Team Store when I called with a question about 10 all inclusive tickets we purchased for next Friday night. Not realizing I had reached the Team Store I asked my ticketing question to which ***** said, "I don't know, do you want me to look it up online for you"...in an incredibly rude, sarcastic and condescending tone. A simple, "I work in the Team Store, let me send you to someone who can answer that question", or "here is the correct phone number to call". I then sent an email complaint to which they answered my question, affirmed I had reached the wrong number...without apologizing or addressing the manner in which ***** answered my question. So I was not only offended by *****...but then dismissed by the customer service line. Dear **************************** should teach your employees in customer services roles that studies show 80% of customer complaints are resolved when the emotional impact of the complaint is addressed with empathy and emotional intelligence. Today there was no positive customer service, empathy or emotional intelligence with my initial question, or complaint thereafter.

  • Akshat C

    Date: 09/21/2023

    I bought a ticket on the official *** Ballpark app for the June 30 STL Cardinals home game vs the ******** It was rained out, and I was unable to attend the make-up game the following day due to a scheduling conflict. When contacting the Cardinals for a refund, they informed me they had a no refund policy and that rain outs are just an unfortunate situation. I would like to be refunded my ticket cost of $33.50.

  • Grant R.

    Date: 08/17/2022

    I attended the Cardinals vs Rockies game on August 16th and sat in section 193 where ************ was our *****. He was extremely disrespectful to me and my friends and went to great lengths to make sure that ourselves and other children could not enjoy the game. I hope this is seen by the proper authorities so this guy can be held accountable.

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