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Business Profile

Brake Services

360 Degrees Brake Service
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for 360 Degrees Brake Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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360 Degrees Brake Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Late February 2022 I took my vehicle to auto 360 brake service to have repairs done and now here we are mid February 2923 and I contact this company about my vehicle and it started out saying they triggered my thefts system and they was trying every thing to fix the problem , then he claimed he was sending it to dealer ship to be fixed but never did then he claimed it the Mets up something with the steering column, each time they say they found the problem and I give them time to fix the problem they stop taking my phone calls, then when they make a mistake & answer then here comes another problem. I’m fed up with waiting on my vehicle it’s been almost a year and I’m still waiting I paid 5,000 for my car and put another 4,500 into it not counting what I paid them I need my car and I need it now with nothing wrong with it or I need to be reimbursed for my car and troubles, they are giving the run around. And all this is coming straight from the owner of the business ******* ****. I’m getting no results on my own and I would appreciate if you guys can help in anyway possible please thanks. He has had my car way longer then he should and don’t look no closer to returning it giving me the run around. Address **** ******* *** *** ***** ** ***** phone number ************ ******* ****, and the have had my property for almost a year and still have not attempted to fix and return to me.

      Business Response

      Date: 02/24/2023

      We are sorry about this situation.   All managers are aware of this problem and we are working hard to get this resolved. 

    360 Degrees Brake Service is BBB Accredited.

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