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Business Profile

Carpet Installation

Superior Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went through ********** to have flooring done in my kitchen and they sent out this company to do the work. This company damaged my hardwood floors as well as my refrigerator and stove from when they dragged it out. I ended up needing to buy a new refrigerator and my claim was denied. The company came back out to work on the scratches on my floor but it made no difference. I was told the owner would call me to talk about what they were going to do about my floors but I have yet to hear anything back.

    Business Response

    Date: 10/28/2024

    Our inspector completed a site visit on 8/30, during this visit he did discuss the fridge with the customer. The customer let our inspector know they had already replaced the fridge, therefore we could not inspect any damage. Our inspector did let the customer know that a simple unplugging and plugging an appliance back in would not have caused any extensive damage to the appliance unless the wall outlet was faulty. We respectfully deny liability for this claim.

    The wood floors were accidently scratch while moving the the refrigerator, Superior  has taken responsibility for this problem and tried to fix the wood  floors. Unfortunately the client was not satisfy  with the solution to the wood flooring. On October 25, 2024 4:00pm we called ***** ******** to offer compensation and we are now waiting on her response. 


Superior Corp is NOT a BBB Accredited Business.

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