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Business Profile

Clothing Alterations

Anthony Tailoring & Alterations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing Alterations.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The attached PDF has many details, as there isn't room here. I took a gown to Anthony's to have it hemmed. I paid $92 for the service. The gown was not hemmed. When I requested a refund, the shop refused, implied I was lying, then lied several times to 'prove' they had hemmed the gown. They made a mistake, confused my dress with another. My gown wasn't hemmed and I would like a refund for the money I paid for work that wasn't done.

    Business Response

    Date: 10/21/2022

    This client claims we charged her for services that was not provided. We asked her to come and take the fabric that was cut off from her dress (photo attached). She was asked to try on the dress before taking it home to ensure accuracy but she refused as she was in a hurry. The service was provided as discussed per her instruction and heel height. No refund will be provided. 

    Business Response

    Date: 10/26/2022

    We asked the client to bring her shoes and to come and try on her dress at the time of pick up.  She stated she was in a rush and didn’t have time to try it on. We also have a sign on the checkout desk stating “We ask you to please inspect your garment carefully before pickup”. A photo of this sign is provided. The client is claiming we did not cut anything from her dress and gave it back as it was. The cut off fabric from her dress was showed to her and the photo was attached to the previous response and it is attached again. The service was provided. No refund will be provided. This matter is closed and further responses will be provided. 

    Customer Answer

    Date: 11/01/2022

    Complaint: ********

    I am rejecting this response because:  At this point, I am unsure if it is pride that will not allow the shop to admit they made a simple mistake with my dress and continue to confuse me with another client or if they have gaslit themselves into believing this tale they keep trying to spin.  Again, *I* came in on Thursday, not Friday.  The other client came in on Friday.  Tailor did not ask me to try the dress on, as he was, allegedly, not in the building.  I not only did not refuse to try the dress on, I was told by Receptionist that there was no point as Tailor wasn't there.  I was not in a hurry as I had nothing on my schedule that day.  They are confusing me with Friday's client.  My dress was steamed, but no scissors or needle touched it.  It is exactly the length it was when I dropped it off and still has the factory hem.  I have gotten nothing but rudeness and lies from the shop.  I find it sad that their integrity is only worth $90 to them.  I value mine far higher.I wish them well in their future business endeavors.

    Sincerely,   ******** ****

Anthony Tailoring & Alterations is NOT a BBB Accredited Business.

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