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Business Profile

Delivery Service

Pilot Freight Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

This profile includes complaints for Pilot Freight Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pilot Freight Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a new fridge from ******* Delivery drivers damaged the walls during delivery. Filed a complaint with ******, was emailed by a person from Pilot Delivers, and then they’ve gone radio silent, refusing to respond to my outreaches.

      I had to buy supplies to fix their damage, but also had to repaint an entire room because the ****** Paint match didn’t match the paint correctly (which isn’t ****** fault, but was an added expense due to their third party delivery drivers damage).

    • Initial Complaint

      Date:10/30/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased washer and dryer from Lowes on April 22 and delivery was scheduled on May.1 2022 with company called Pilot **************** I did also pay extra to set up for installation .Two guys delivered and one of them was kind and other one was very rude and didnt want to be bother with it . They were finished and left also around same time I left my house go to grocery store. After hour and half I did come back and when I opened my front door to a living room I see water leaking from ceiling run upstairs to my laundry room and saw all over water on floor I looked on back of washer to see where water was coming they didnt connect water hose and wasnt tighten at all water was leaking all over . I do have videos and pictures to show and prove it.My laundry room was damaged and celling from upstairs to my dinning and. Ow I have big crack on celling due to water damage and also connects to my electrical lighting on celling . I called lowes they opened a case with Pilot delivering company and pilot company called me to send me all pictures and proof which I did sent them everything that thy asked for it . After they received it all proof they started ignoring. Y calls and e-mails or would just pass me o e contact or a next .They told me to get to estimates from 2 different companys company and they will pay for it . After they received estimates they closed my case . I send them later to follow up try to call them and they kept telling. E they will call me and I cant get anyone to help me . Please help me out Im not sure what to do. I have videos of the issue, but it wont accommodate to the file size of 5mb. I will show you with a picture but it wont show you in full detail.

    Pilot Freight Service is NOT a BBB Accredited Business.

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