Complaints
This profile includes complaints for Schnuck Markets Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 40 total complaints in the last 3 years.
- 13 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/06/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It was January 08/2023 at 9am. I went to get a shopping cart, where the carts are located there was a Post and on the post there was a new electrical box and it had jagged edges on it. I ripped the coat about a quarter in size. So, I continued my shopping when I was checking out I asked to talk with a manager and her name was ****** ( Assistant Manager) She may have taken a picture of my coat and she informed me that she would submit it to the claims department. She stated that since it was Sunday no was in and to check back with her in a couple of days. So a couple days I returned to the store and noticed that they did not do anything to the problem and spoke to the same Manager. She stated that there was company that does work for them. So, the next time I returned they duct taped it over. A few days later the box was removed. I would like my coat repaired or replaced.
Business Response
Date: 03/03/2023
Customers experiencing issues with damage to their property while on site at our stores should contact our Claims Administration team at ************. It would appear that the store might have already filed a report on the incident based upon the comments from the customer, so it is possible they already have information on file. Regardless, that team will be able to assist with this customer's concerns.Customer Answer
Date: 03/07/2023
Complaint: ********
I am rejecting this response because:
have called schnucks team at number provided with no response
Sincerely,
******* *****Business Response
Date: 03/10/2023
This issue is in the hands of our Claims Administration team and they will be engaging with this customer going forward. If this customer has questions, they need to reach out to that team at the previously provided phone numbers.Customer Answer
Date: 03/20/2023
I did not receive the paperwork from Schnuck's. I reached back out to them today and I spoke with ******** *********, who handles the claims, and she said I will receive something soon.Business Response
Date: 03/20/2023
Due to the complicated nature of Claims Administration cases, customers will need to continue to communicate with that team going forward. As before, the customer should contact our offices at ************ for any claims assistance.Customer Answer
Date: 03/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. I talked with ******* ********* Monday, the 20th.She told me she sent paperwork to wrong address and would rectify her error. At this time everything is good,waiting on paperwork to arrive.
Sincerely,
******* *****Initial Complaint
Date:01/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Every time I buy strawberries they are bad. I am tired of it. They need to be checked out more often.Business Response
Date: 01/24/2023
We appreciate the feedback and are sorry that recent strawberry purchases have not been up to our customers and our own standards for quality. We will use this information to share with our store team, management team, supplier and merchandisers to review the produce in our Janesville store more carefully. If this customer needs compensation for a recent purchase, they can contact our Customer Care team at ************ for further assistance.Initial Complaint
Date:01/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
today, Jan 7 2023, I wanted to self checkout. the older woman with gray hair..about 5pm, was a poor customer service rep. I kept waiting at some checkout for help. finally she helped me and I mentioned the man next to mr ( black) needed help. she bit off my tongue saying I am only one person. I think racially motivated and she. should be fired. what a *********Business Response
Date: 01/18/2023
This customer can contact our Customer Care Team at ************ for assistance with any concerns about visiting our stores and experiencing poor customer service. We hope that they will not refer to our teammate in such a derogatory manner when calling our team so we can get some actionable information to offer coaching and corrective action.Initial Complaint
Date:12/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered from the store and it was supposed to been a pick up order for 1pm, but then I received an email stating it was too busy and canceled my order. They charged me for a canceled order and a fee and I want my refund for the order.Business Response
Date: 01/02/2023
Customers experiencing any issues with online orders for delivery or pick-up should contact our team at ************. We have staff working after 9 am each day to help with refunds, replacements or to help with placing an order.Initial Complaint
Date:11/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I visited a Schnucks grocery store today and purchaed one item. The item costed $3.72, I entered a $20.00 bill into the cash slot at self check-out #72. Instead of returning my change of $16.28, only $6.28 was returned. I informed a nearby cashier who stated that I needed to speak with the store manager. The store manager, ***** ******, stated that he would need to view the tape, inwhich I agreed, then he entered a nearby room and closed the door. After waiting well over 15 minutes, I went to the room to ask him how much longer it'd be? He replied, "I'm still looking for your transaction but I find it hard to believe that our machine wouldn't give back the correct change". I explained to Mr. ****** that I'd had issues twice in the past at self check-out, at this same location, where I declined cash back but the machine spit out a twenty dollar bill anyway and fortunately, each time, I was made aware by someone standing by who brought it to my attention that I was leaving behind my money, but I was unaware because I never requested cash back. He again stated that he finds that hard to believe, basically, calling me a liar. Mr. ****** was very rude, condescending towards me and never showed any empathy nor offered any sort of an apology. I'm a loyal Schnucks customer and do the majority of my grocery shopping there and am extremely offended at Mr. ******'s behaivor towards me and very dissappointed in their lack of genuine concern and respect for me in this matter. I would like my $10.00 returned to me that this store decided to steal/keep. the store location is as follows:
**** ***** ****** ***** ****** ** *****Business Response
Date: 11/30/2022
Please have this customer call our Customer Care Team at ************ and ask to speak to me, ******* *******. I would be happy to provide this customer 10 dollars in Schnucks Rewards dollars to reimburse them for this issue. We are unable to provide cash or credit reimbursement as that has to be handled at store level. Additionally, we will share this feedback with our store team for coaching of their team on how to handle issues of this nature in a more effective manner going forward.Initial Complaint
Date:09/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried to return a $6.00 closed pack of Schnucks diapers with the receipt on 9/20/22. They would not return it. Come on $6.00 really?? Store credit would have been completely acceptable.Business Response
Date: 09/21/2022
The customer can contact our Schnucks Customer Care hotline at ************ and we can issue Schnucks Rewards to the customer, if they have a valid account, to refund them for this attempted return.Initial Complaint
Date:09/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
That ********** room air freshner that I buy at Schnucks on Loughborough in St. Louis, MO. Well I can only get half of it out of the can, the time I told them about it many times, but they won't do anything about it.Business Response
Date: 12/02/2022
He can call our customer service line at ***** ******** and we will get him taken care of.
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