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Business Profile

Hair Replacement

Hans Wiemann Hair Replacement Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Replacement.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was misled, I scheduled services for June 6, 2025, I received confirmation the day before and on the morning of my appointment I received a call stating my appointments have been canceled, in addition to that I was supposed to receive measurements and swatch testing that was never received I called to inquire why this was not done and just got the run around

    Business Response

    Date: 06/21/2025

    Luviena purchased 3 hair systems that included 6 total services. Her custom hairs systems did arrive and are currently at the center. Management has made several attempts to reschedule her appointment to apply the hair system however she refuses to reschedule. Hair systems are custom made and take roughly 4-6 weeks for the product to be made and arrive to the center. She was made aware of this and was told by me and the consultant (day of sale) that the process is to book the dates out ahead of time with the understanding that we may need to postpone if the hair is still in production or should the hair come in earlier, we can move the appointment up. In this case, her hair was scheduled to arrive a few days after her first appointment. Call was made to Luviena to reschedule her first appointment for a few days later in order to have hair here and ready. In addition, she asked about the patch or "swatch" test. Managment confirmed several times that this was indeed completed the day she was in, and we have records of it. I also invited her back in to redo the test if she truly believed it was not done. She declined the offer.  

    Customer Answer

    Date: 06/23/2025

    Complaint: 23438041



    I have reviewed the business' response and am rejecting it because: I went from a 3 day process to come whenever you can a we will see you, They are insisting a swatch test was completed to ensure im don't have an allergic reaction to their products and this wasn't done..and I have communicated that several times, the morning of my first appointment i received a call saying unfortunately they have to cancel all of my appointments I spoke to the manager and have a recorded call where he informed me I would be refunded. I never received any service from them..they failed to deliver any product or service . I wish to proceed with the cancelation and refund as promised. As mentioned in the response from them..the appointments took a few weeks to get and all of my appointments were canceled with zero notice. The customer service is horrible and I decline to proceed if my health and safety would be put in jeopardy without having been tested for any reaction to their products.







    Sincerely,



    Luveina Sykes

  • Initial Complaint

    Date:04/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid them ******** for hair restoration. A cap that was supposed to work did not work. I had to take the cap. They did not restore my hair. They gave me 750 back. I went to hair put into but it was no acceptable. It was old and ugly. They said they have a nonrefundable policy. They have not returned my money.

    Business Response

    Date: 05/08/2024

    Customer ********** purchased two items from **** on 8/16/23. 1. Hair system for hair replacement 2. Laser hair cap to help restore and stop current hair loss. 

    Custom hair system was delivered to in person but rejected from client due to not meeting her standards. 

    I personally met with **** to discuss options. An alternate (stock) hair system was offered to her at no cost due to the custom hair system not meeting her standards. The offer to rectify the situation was to refund the custom hair in full at $750 (no tax) and offer her a free hair system as a gift for her custom not working. **** refused this option and accepted the refund minus the free hair offered.

    The laser cap was a separate purchase made by ****. All laser caps are non-refundable due to them being a personal item to wear and that cannot be resold in the center. **** agreed and signed off on this (see attachments). Laser caps are extremely effective and durable. I would suggest if **** is having any issues, to bring it in so we can troubleshoot the issue and find a resolution. They also come with a 5-year warranty by the manufacture. 

    **** requested a refund for the hair that was not to her liking. A full refund in the form of $750 was returned to her immediately.

    Attachments show timeline of purchase agreement, receipts, item/nonrefundable delouser (signed & agreed upon by purchaser), and refund for hair. This matter was acted on in a real time and all requests were fulfilled during the process.  

    Customer Answer

    Date: 05/10/2024

    Complaint: 21624816

    I am rejecting this response because: I would like a refund of all my money back. I only received a $750 refund but i still want the rest refunded as well. The free hair i got for free is not of  good quality. 



    Sincerely,

    *******************

    Customer Answer

    Date: 05/24/2024

    I have not yet received a full refund. I am wanting my refund of $2,000. 

  • Initial Complaint

    Date:10/24/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 23, 2023 I visited the office for a consultation. I was sold a handmade hairpiece for $1695.00. The next day I was refunded $250 for paying in full. I was told it would take several months and to be patient, but we are now almost to November and I cannot reach anyone. I have tried text, email and multiple messages on different numbers, but nobody responds. I need help securing a refund since they refuse to communicate with me.

    Customer Answer

    Date: 11/16/2023

    I did receive a refund. My only concern is that on their website they say they are BBB accredited and your site states they are not accredited. I think that should be cleared up for consumers. I will attach a screenshot from their website.

Hans Wiemann Hair Replacement Center is NOT a BBB Accredited Business.

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