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Business Profile

Heating and Air Conditioning

Bart Inman Air Conditioning & Heat
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an HVAC unit this year. The furnace is not hooked up or working. I have paid them in full. I call and they continue to hang up on me.

    Business Response

    Date: 10/07/2022

    Any installs that we did over late Spring/and throughout the summer, we offer a free follow up inspection prior to using the furnace.  So letters went out to all new install customers asking them to call to schedule their free furnace start up.  This particular customer called on 10/7/2022 to schedule her free start up but was screaming so loudly about why we had to perform this service that it was almost impossible to assist her.  We finally were able to inform her that we could accommodate her free start up on Saturday October 8, 2022. (the very next day after she called)  This did not seem to satisfy her but hopefully the technician can further explain the process that the free start up is just an extra service to make sure her furnace performs properly.  We are sincerely hoping that our technician can go over everything with her to satisfy her frustration.

    Business Response

    Date: 10/07/2022

    We did accommodate this customer today instead of tomorrow.  We did find that the gas valve needed to be turned to the on position which we were happy to do for her.

Bart Inman Air Conditioning & Heat is BBB Accredited.

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