Reviews

This profile includes reviews for Ascension Health Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ascension Health Inc

  Saint Louis, MO 63145-5998

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  Ascension Health Inc

  3838 N 1st Ave Evansville, IN 47710-3326

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  Ascension Via Christi Home Medical in Wichita

  PO Box 2957 Wichita, KS 67201-2957

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  Ascension Medical Group Via Christi

  9350 E.35th St. N. Bel Aire, KS 67226

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  Ascension Medical Group Via Christi

  720 Medical Center Drive Newton, KS 67114-8778

Review Details

• Review fromMatthew B

  Date: 07/08/2025

  1 star
  I received services from ********************************************* in April 2023. I did not receive a bill until I was sent to collections almost a year later. The bill I received was blatant price gauging and abuse of medical insurance. The price was 10 times that of the Fair Health consumer price as well as over ***** surgeries that were published in peer reviewed medical journals. After I paid the bills, the billing department was incapable of resolving the issue on there end and I continue to receive bills from collections although I have a paid and received a receipt from the facility. It seems as if no one in the billing department is capable of resolving any issues.

• Review fromWill S

  Date: 06/23/2025

  1 star
  The ER visit happened in December 2023 so this has been an ongoing thing; as I write this it is June 2025.
  I was very happy with the actual care I received at the emergency room. The Doctor and staff where great. When I got the bill, I believe for ~$843 or some such, I decided to put it on a payment plan. Fair enough.
  I paid the first two payments of $168. When it came time for the third I changed my mind and decided to pay the remaining ~$500. I even got a notice via email saying I was all paid up.
  Soon I was receiving notices that I had past due payments. I called and spent roughly two hours on the phone. The customer service person asked me to send proof documents to an email which I did. I thought me and Ascension where good.
  Nope.
  I received another notice saying my payment was past due. I called and talked to the same customer service person again. She told me just to ignore the notice. I did.
  But the notices kept coming.
  Finally I got a notice earlier this year that my "outstanding balance" would be going to collections if I didn't pay. I attempted to call again but the wait was very long so I opted for the chatbot. The chat customer service person asked me to send the same documents into the same email as I had almost a year earlier. One of the documents was a printout of their own billing website saying that I has indeed paid the remaining payment. Yet, that same website, on a different screen, said I had the same amount outstanding.
  I am not sure why the burden of proof is on me.
  It seems I am running out of characters for this review so I will just say after more back and forth and re-remitting documents for proof I had paid, I just got a text message that the account has been reported to collections.
  Ok, Ascension. Great medical facilities and care aside, I will never use your services again.
  BEWARE

• Review fromVinny S

  Date: 06/07/2025

  1 star
  I had surgery last August and the Doctors, and medical staff were amazing. However, the billing department *****!!! Their communication is the worst ever and I have tried to solve an issue with my bill. I have called my insurance company and they are giving me the right amount that I owe, while St. Vincent's is not giving me the right statement. They have not contacted me at all, while they expect me to call back every ten days for a request. I am livid and I recently received a letter from a debt collector saying that St. Vincent has sent over my bill to them. I literally do not know what else to do. I am not paying anything until St. Vincent's gets my statement correct. I hate their billing company. I will never give St. Vincent another service again!

• Review fromKevin F

  Date: 06/06/2025

  1 star
  Title: Ongoing Billing Incompetence and Aggressive Collections Despite Willingness to Pay
  Review:
  I am extremely disappointed with the billing department at Ascension Saint Thomas Rutherford. I have been trying to resolve a $500 bill that was sent to collections before the billing due date. I contacted their billing department in April and was promised that the account would be pulled from collections and a $50/month payment plan would be set up. Despite giving them ample time and following up multiple times, I never received confirmation or further communication.
  Instead, I’ve been harassed by the collection agency (Frost-Arnette), who text constantly. This isn’t the first issue I’ve had—previously, the hospital incorrectly sent my Workman’s Comp case to collections as well, causing unnecessary stress and confusion.
  Even their billing portal shows I owe nothing, making it impossible to pay the bill online. I’ve spoken to multiple people, including one who hung up on me. I later received an email from a hospital employee saying my issue had been forwarded to the appropriate parties, but again, no one followed up.
  All I’ve asked for is a simple $50/month plan to pay this off directly with the hospital. Their internal disorganization, lack of follow-through, and failure to communicate have made this a nightmare.
  This is unacceptable behavior for a healthcare provider. I’ve had to document everything and prepare formal complaints to regulatory agencies just to be treated fairly.

• Review fromElisa T

  Date: 05/28/2025

  1 star
  Be aware of going to any Ascension Medical group. As many have stated below me, their billing department is utterly incompetent and you will end up double-paying your bills. If you can avoid this medical group, please do. If you cannot avoid it, save all of your bills as well as credit card statements showing bills have been paid. I would rate this company as F-.

• Review fromLaura D

  Date: 04/25/2025

  1 star
  The Billing department is terrible. I sent a payment in on April 7, 2025, my payment cleared the bank on April 11, 2025 and as of today, April 25, 2025 my portal and the call in number still say I have an outstanding balance of the amount that I owed. Systems must not talk to systems. I have submitted my proof of payment and they still are not clearing my account. Said it would take 7-10 business days. Not acceptable. You have my proof of payment. I give the Billing department an F minus. And the St. T, Rutherford location has a cashier that is as nice as they come but won't let her help folks with outstanding balances. They send everyone to the 800 hole.
  The care I received in the ER in January was top notch by the medical staff.

• Review fromErica C

  Date: 03/03/2025

  1 star
  My father was admitted to Saint Thomas West hospital on February 7 2025. He was released on February 14 2025. Against my wishes and because of this it resulted in his death on February 16 2024. 36 hours after his release from Saint Thomas west hospital. He could not stand or walk or drink or eat. Dr. ****** loaded him up with four bags of potassium hydrochloride and released him from the hospital. He was unable to drink and flush the potassium from his bloodstream which resulted in a ST elevated myocardial infarction per Vanderbilt ICU department. I have every intention on suing and I want the doctor terminated and prosecuted for malpractice and wrongful death. Dr. RAYGON AT one point had loaded my father up on hydroform and caused a overdose that required the use of Narcan and assistance from the response team

• Review fromEllyn H

  Date: 01/11/2025

  5 stars
  Dr. ****** *** provider amazing care when I was admitted to the hospital. He was very diligent on making sure my medications were correct, even after I was discharged from the hospital. Thankful for him!

• Review fromPatricia C

  Date: 12/30/2024

  1 star
  I am writing about the billing department. I have had to fight with their billing department on so many bills over the years. They have billed me for things that they haven't even put through insurance. They have tried to bill me for the free Medicare check up for months until it was finally cleared up. There hasn't been one person I've talked to that deals with Ascension Borgess that hasn't had problems with billing. Some of these people have now switched to ******* Hospital because there are no problems with them. Even the professionals that work for them have had problems with the billing department.

• Review fromRenee F

  Date: 11/04/2024

  1 star
  Worst NP ever. Allowed my husband to vomit for 2 hours while prescribing medication they knew didn't work. Finally, said I would take him to the ER in the same hospital to show others their lack of knowledge and empathy for the ill. Think they're a hematologist. Denied my husband Vit K for factor 7 blood disorder while an inpatient room 412 sacred heart hospital for 4 days. Was totally wrong in their explanation of the blood disorder to Alexis, the 4 East room 412 nurse on Nov. 2nd. Nurse Alexis tried to school us on Factor 7, but was completely backwards in her reasoning. Next time Google it for yourself. NP Chanci A. Mascelli works at night so she doesn't have to see the carnage, suffering, and pain they create. Incompetent, shouldn't have a nursing license. Works during the day at Panhandle Vascular on Creighton Rd for Dr. Roland and Dr. Watkins at Sacred Heart Hematology/Oncology while ignoring and experimenting on Sacred Heart Hospital patients at night. Performs unnecessary lab tests at your expense. Should sue. Another reason to avoid Ascension Sacred Heart. Going to the 4th floor at Sacred Heart is the same as going to die at Select Specialty Hospital, except they don't rob your room or try to steal your car at Select
  Specialty Hospital-they just drug you up, so you don't complain.