Complaints

This profile includes complaints for Wells Fargo Advisors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Wells Fargo Advisors

  1 N Jefferson Ave Saint Louis, MO 63103-2254

• 

  Wells Fargo Advisors

  402 E Main St Fort Wayne, IN 46802-1910

• 

  Wells Fargo Advisors

  6100 Lake Frst Dr NW Atlanta, GA 30328-3822

• 

  Wells Fargo Advisors

  701 S. Carroll Blvd. Denton, TX 76201

• 

  Wells Fargo Advisors

  2407 Broadmoor Blvd Monroe, LA 71201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother passed away in Nov of 2022. I have filed all paperwork to have her account transferred to another firm as an inherited **** I have been told repeatedly it will be transferred in **** business days only to find it hasnt happened. When I call to follow up I am told it is being processed but it never gets transferred. I have asked to speak to a supervisor and waited the 5-7 days for that to happen and it doesnt. My brother is also a beneficiary and has not received his transfer either. I am at **** end and will be contacting an attorney and have filed a FINRA complaint. I see this is a very common complaint.

  Customer Answer

  Date: 05/05/2023

  Today I was informed when I called to see if the transfer was done that I was missing a signature on one form from April 6 and I must resubmit it. It will be sent again on May 8th and after receipt by Wells Fargo it will be another **** days. I hope this true. 

  Business Response

  Date: 05/19/2023

  Please see the attached Bank response. 

  Customer Answer

  Date: 05/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get my IRA funds moved to Fidelity. I started this process the end of March. And again file mid April. I still have funds showing and in a loop and not delivered to Fidelity.

  Business Response

  Date: 05/12/2023

  Please see the attached Bank response. 

  Customer Answer

  Date: 05/22/2023

  At this time the majority of funds have been moved to my Fidelity Account. However, there may still be funds placed on the Wells Fargo Account due to dividends or other misc monies forthcoming.  As long as Wells Fargo will keep the account open for these funds to be entered and transferred to Fidelity this will be satisfactory.  However, not knowing the actual timeline of proceeds occurring for moneies to show I am not sure how long to keep the account open.  

  I spoke with **** and he was looking into the account and is supposed to get back with me. 

  Thank you. 

  *** *****

• Initial Complaint

  Date:04/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wells Fargo advisors have frozen my investment accounts due to a death. Their staff have filled out all of the required paperwork 3 times and none of it was correct so they won’t release my funds. I’m tired of the incompetence and lying.

• Initial Complaint

  Date:04/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a beneficiary on two Wells Fargo Advisors TOD accounts held by my uncle who recently passed away. I submitted all the necessary paperwork ten days ago and received an automated confirmation of receipt but have not received any further communications from WFA and I have not received the distributions. I have telephoned and emailed several times for status but have received no responses whatsoever.

• Initial Complaint

  Date:04/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the fair credit reporting act, this creditor has violated my rights. 15 USC 1681 section 602 states that I have the right to privacy. 15 USC 1681 section 604(a) section 2 it also states a consumer reporting agency cannot furnish an account without my written instructions. Under 15 USC 1666(b) a creditor cannot treat a payment on a credit card account under an open end consumer credit plan as late for any purpose. Congress says the term consumer report does not include reports containing information solely as to transactions or experiences between the consumer and the person making the report.

  Business Response

  Date: 05/05/2023

  Enterprise Complaints Management Office
  ** *** ****
  ***** ****** ** *****
  
  ******* *******
  *** ***** ***
  ************** ** *****
  
  Subject: Response to your concerns
  Wells Fargo Auto case number: *****************
  Account number ending in: ****
  May 5Better, 2023 Business Bureau complaint ID: ********
  
  Dear ******* *******:
  
  Thank you for your patience while we investigated your concerns. We completed our research and are ready to
  share our findings.
  
  About your credit reporting
  
  You stated you are rejecting the enclosed prior response to your concerns dated April 25, 2023, because we are
  furnishing old information to your consumer report, and you have been consistent with payments being made.
  You also indicated the reporting of late payments is a violation of your privacy under the Fair Credit Reporting Act.
  The information provided in our April 25, 2023, response is accurate, and we disagree with your allegation of
  statutory violations. We are unable to accommodate your request for removal of account delinquencies from
  reporting.
  
  How to contact us
  
  We appreciate your time and effort you took to contact us. If you have questions, please contact us at
  ###-###-####. We’re ready to help you Monday through Friday from 8:00 a.m. to 5:00 p.m. Central Time. We
  accept telecommunications relay service calls.
  
  Sincerely,
  
  ****** ** ********* ****** **** ********** ********** ********** ********** ****** ********* *** ****** ******** ******
  ** *** ******* ******** **** ** **** ** *** ********* ********** ******** *** *** ********** ** ******** **** **** ***** ***** *** ******* *** *** ** *** *** *** *** ***** *****
  ********** ******** ******* *** ****** ** ********** ** ***************** *** ********** ***** ***** ******* ******* **
  *****************
  
  * **** ***** ***** ***** **** *** ****** *********
  *************************

  Customer Answer

  Date: 05/06/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: not only is the late payment violation made on my credit report unfair, you all are also failing to report accurate actual credit information. The account number details is different on all credit agencies than the number I pay to the loan account, the date of last activity is also inaccurate on all 3 agencies, the date opened and reported are inaccurate, there’s an incorrect owing balance. I’ve also recently made another payment and my report still isn’t reflecting accuracy. Therefore you have not done a thorough investigation. As a result in my making my report up to date you have to delete all potential negative items “defining one’s false character”. FCRA VIOLATION: withholding account data with intent to negatively affect a consumer credit score. Failure to the following action I will request closing of credit furnishings to ensure account is removed 
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a Wells Fargo Brokerage account for at least 6 years. Approximately 4 years ago I stopped using it to trade, cashed out the sizeable shares that I had, and allowed it to essentially go on auto-pilot with the remaining shares that I had. The shares of stock that I had remaining continued to loose value and eventually the company either closed, or cashed out all shares during a buy-out, I can't remember the exact situation, however that part is irrelevant. What is relevant is that since then my Wells Fargo Brokerage account sat with a status of holding cash, no stocks, and every morning I would still receive a notice of my balance, cash, stocks, and all. This has continued for at least 4 years up and on-going to this day. During that time, unbeknownst to me Wells Fargo closed nearly all if not all local bank branches in the Northeastern United States. When I called ###-###-####, which is the number listed on the Wells Fargo Brokerage account update emails that I receive every morning, I was told that I would need to go into a physical brank and request a cashier's check in order to retrieve the remaining funds for my account, otherwise I would face a $95 service fee for doing it over the phone. When I asked if they could close my account over the phone, the phone representative stated that due to the situation with my account, they can not, and that I would have to go to a physical branch. Yet, there are no physical branches within 100 miles of me, or in my entire state. I do not have a lot of funds left in my account, however what I do have remaining are my own hard earned dollars. I would like for Wells Fargo to withdraw my funds, mail the check to me, and either close my account without penalty or be satisfied with me taking all my money out. I don't believe for a second that Wells Fargo didn't predict that closing so many branches would put people like me in a situation like this so they could surreptitiously render funds inaccessible to the owner.

  Business Response

  Date: 05/01/2023

  Please see the
  attached Bank response.   Dear ********* *** *******:
  
  Thank you for your patience while we looked into your concerns. We’ve completed our research and are ready to
  share our findings.
  
  Please know that our intent is to provide hassle-free service to all customers with the most professional,
  courteous and efficient financial services. Our goal is to provide helpful, friendly service, and we apologize that
  your experiences did not reflect our standards.
  
  Our records confirm that there is no branch within 100 miles of your location. However, this account can be
  terminated using an Individual Retirement Account (IRA) distribution form. This form can be obtained by
  contacting our WellsTrade® representatives at ************* (###-###-####). They are available Monday
  through Friday, 7:00 a.m. to 11:00 p.m. Central Time.
  
  Terminating this account does include a $95 termination fee. This fee is charged regardless of if this account were
  to be terminated in a branch or not. Because this accounts balance is less than $95, this account would instead be
  brought to a zero balance and then terminated.
  
  For additional questions about your account or this process, please contact our WellsTrade® representatives at the
  number referenced above.
  
  
  
  
  Investment products and services are offered
  Investment and Insurance Products are:
  through Wells Fargo Advisors, a trade name used
  • Not Insured by the FDIC or Any Federal Government Agency
  by Wells Fargo Clearing Services, LLC, Member
  • Not a Deposit or Other Obligation of, or Guaranteed by, the Bank or Any Bank Affiliate
  SIPC, a registered broker-dealer and non-bank
  • Subject to Investment Risks, Including Possible Loss of the Principal Amount Invested
  affiliate of Wells Fargo & Company.
  
  We may collect personal data as part of the complaint resolution process. For the categories of personal data that Wells Fargo may collect and how we use it, see the Wells Fargo
  California Consumer Privacy Act Notice at Collection at ****************. See additional Wells Fargo privacy notices at
  ****************.
  
  
  
  We appreciate your time and effort you took to contact us. If you have questions, please contact
  me at ###-###-####, ext. *******. We’re ready to help you Monday through Friday from
  7:30 a.m. to 3:00 p.m. Central Time. We accept telecommunications relay service calls.

   

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to close an account, held jointly between my ex-wife (now deceased) and myself for the better part of 4 years. Wells Fargo Advisors Account *********. I have provided all requested documentation to a) demonstrate the death of the joint account holder (**** ******) and request the account's closure; b) open a "new" account, in my name only, to facilitate the transfer of remaining funds (from *********) so that I might pass that on to our daughter. The amount is negligible: approx. $475. Wells Fargo Advisors has, at various times, promised to close the account, promised to close it if I just filled out another Letter of Authorization ( I have provided numerous LOAs since 4Q19) and most recently informed that I cannot close the account.....I must open a new account (again) and have funds transferred. I have been run around in circles, lied to and refused access to my money. I have fairly detailed documentation since December 2019 demonstrating my efforts to resolve this matter: New account applications (from December 2019), letters to the CEO, Letters of Authorization, death certificates, statements showing a constant draw-down of funds from the account, etc. I simply want the account closed and any remaining funds transferred to me so that I can get them to our daughter.

  Business Response

  Date: 05/22/2023

  Dear **** ******:
  We’re sorry to hear about the passing of **** ******. We realize this can be a difficult time. Thank you for contacting us with your concerns regarding the attempt to close your brokerage account ending in **** held jointly for a number of years, and you stated that since your ex-wife passed away in 2019, you have been providing Wells Fargo Advisors numerous documentation to prove **** ****** died in 2019 and be allowed to close the account as the sole owner then create a new account in your name to transfer the funds. We’ve looked into it for you and are ready to share our findings.
  Please allow us to apologize for any frustration or inconvenience this matter may have caused. Wells Fargo Advisors strives to provide our clients with the most outstanding customer service, and we sincerely regret that your experience has fallen short of your expectations.
  In our research, we found on April 10, 2023, the request to transfer the funds from the brokerage account ending in **** was rejected due to the receiving account ending in 5693 was not in good order because it was closed on January 6, 2021, and the letter of authorization was not in good order, and we needed a new form. Additionally, the account **** had a restriction for information on the person(s) associated with the account. We verified you opened another brokerage account ending in 1746 on April 11, 2023, but there was a document restriction on the account. We received the appropriate documentations on April 12, 2023, for the new receiving account 1746 and the document restriction has been lifted. We confirmed that the receiving account 1746 and the Letter of Authorization are in good order. We verified the associated person restriction was removed on April 28, 2023, on the account **** after you submitted the Supplemental Account Owner Documentation, and the account is in good order.

  Please understand that the brokerage account ending in **** holds a security, Nuveen Municipal Value Fund Inc., which is an alternative investment that we are unable to move by internal source. As such, we need the Repurchase Authorization Form to liquidate the security, or the Account Transfer Form to transfer the security. We have enclosed the form(s) for you to complete and return to us. You may fax the form to Alternative Investments Operations at Fax number ###-###-####, and if you need assistance or have questions, you may call their representatives at ###-###-####, ****** ** ********** **
  You may also email, fax, or mail the form to our Estate Processing team to:
  • Email: *************************************
  • Fax: ###-###-####
  • Mail: Wells Fargo Document Storage & Retrieval
  ********** **** **** **** *****
  ********* ** **********
  Should you have any questions about this process or your account, please contact our Wells Fargo Advisors Solutions representatives at ###-###-####. They are available Monday through Friday, 7:00 a.m. to 7:00 p.m. Central Time.
  How to contact us
  We appreciate your time and effort you took to contact us. If you have questions, please contact me at
  ###-###-####, ext. *******. We’re ready to help you Monday through Friday from 8:00 a.m. to 4:30 p.m. Central Time. We accept telecommunications relay service calls.
  Sincerely,
  ****** **
  Executive Office Case Specialist
  Enterprise Complaints Management Office

  Customer Answer

  Date: 05/22/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: the recommendations offered by Wells Fargo were inaccurate and unworkable.  Point 1:  Suggesting that I call Alternative Investments Operations was ill-informed as the representative for that team told me he and his colleagues were "not licensed" to speak with me.  Point 2:  The notion that the Nuveen investment was an "alternative investment" was disputed by various teams within Wells Fargo, so there was no cohesive view of how to liquidate the investment.  Point 3:  The "Repurchase Authorization Form"  is a Nuveen form, not one from Wells Fargo and no-one that I've spoken to within the Wells Fargo organization can provide me direction on how to properly complete it.  Point 4: The Wells Fargo "Estate Services" organization has, as of today, refused to liquidate the Nuveen investment and neither I nor the Wells Fargo trading team can reach them to resolve the matter.  

  Wells Fargo has demonstrated nothing but incompetence in addressing a simple request on my part:  liquidate the investment and return the proceeds to me.  It is a small amount of money (~$500) but important to me to deliver to the daughter of myself and my deceased wife (**** ******).  I've been willing to do whatever it takes to resolve this, but Wells Fargo's own internal bureaucracy has made it impossible.  
  
   
  
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed a Death Claim with AIG and Wells Fargo to Liquidate an Annuity on ********* ********* *** ********
  I have yet to receive the funds. They continue to state that the claim is in processing. Claim that the only documents received were ********. As of March 30, 2023, I was told it takes 28 days from ********. Confirmation *********

  Business Response

  Date: 04/05/2023

  ********** ********** ********** ******
  ** *** ****
  ***** ****** ** *****
  
  ***** ** ****
  
  ******* ** ********
  **** ******** ****
  **** ****
  ******** ** *****
  
  ******** ** ******** **** ********
  **** ******* *****************
  ****** ******** ****** **** ******* ********
  ******* ****** ****** *** ****
  
  
  **** ******* ** ********* 
  
  We’re sorry to hear about the passing of ****** *******h. We realize this can be a difficult time. Thank you for
  contacting us with your concerns. We’ve looked into it for you and are ready to share our findings.
  
  We found you contacted the Better Business Bureau on March 30, 2023. You expressed dissatisfaction with
  submitting a claim for an annuity on more than occasion for the Individual Retirement Account ****) ending in
  ****. You explained your frustration with the timeframe to complete the claim process.
  
  Our records found you submitted a death certificate on May 10, 2021. A communication sent to you on May 18,
  2021, advised of missing documentation needed to complete the claim. On May 24, 2022, you sent an e-mail
  inquiring on documentation submitted in March of 2022. Our estate department responded the same day and
  advised that unfortunately an *** Beneficiary claim form had letters in the account number. Please be aware our
  imaging system for submission only recognizes the Wells Fargo Advisors account number on documentation. This
  means our system did not recognize which account to send the images. The e-mail advised the account number
  should only contain numbers and to re-submit. On September 29, 2022, we received updated claim forms. After
  review an e-mail was sent to you requesting information on the inherited *** account selection made in section 4.
  The e-mail explained an 8-digit account was needed with an acceptance letter from the outside firm. We received
  an updated *** Beneficiary claim form on February 16, 2023. A request was made to update and complete section
  4 of the form. On March 1, 2023, our estate department accepted the documentation and requested our annuity
  service center begin the process to contact ******* *******l a division of American International Group (AIG). On
  March 9, 2023, a formal lump sum *** annuity liquidation request was sent to ******* *******l by overnight mail.
  Please be aware we are reliant on AIG to process the request in a timely manner.
  
  Investment products and services are offered
  Investment and Insurance Products are:
  through Wells Fargo Advisors, a trade name used
  • Not Insured by the FDIC or Any Federal Government Agency
  by Wells Fargo Clearing Services, LLC, Member
  • Not a Deposit or Other Obligation of, or Guaranteed by, the Bank or Any Bank Affiliate
  SIPC, a registered broker-dealer and non-bank
  • Subject to Investment Risks, Including Possible Loss of the Principal Amount Invested
  affiliate of Wells Fargo & Company.
  
  
  ** *** ******* ******** **** ** **** ** *** ********* ********** ******** *** *** ********** ** ******** **** **** ***** ***** *** ******* *** *** ** *** *** *** *** ***** *****
  ********** ******** ******* *** ****** ** ********** ** *********************************************************************** *** ********** ***** ***** ******* ******* **
  *********************************************
  
  * **** ***** ***** ********* **** *** ****** *********
  ***** ********************
  
  ** ***** ** *** ** ***** *** ***** *** ******* ** *** ********* *** ** *** **** *** ** ******* ********** ***
  *********** ** *** ******** *** ******* *** ******* *** ****** **** ***** ******* ** ******* ****** * ** **
  ******** ***** ** ******* ******* *** ***** ** ********* ** ** **** *** **** **** *** *********** *** ****
  ********* ** *** *** ****** ** ***** ****** ***** ** ** ********* *** *** *********** ** ************* **** ******
  *** **** ******* ****** *** **** *** ********* ********* **** ******* ** **** ****** ****** ******* ******
  ********** *************** ** *************** **** *** ********* ****** ******* ******* **** **** ** ****
  **** ******* *****
  
  *** ** ******* **
  
  ** ********** **** **** *** ****** *** **** ** ******* *** ** *** **** ********** ****** *******
  ** ** *************** **** ******** ***** ***** ** **** *** ****** ******* ****** ****
  **** **** ** **** **** ******* ***** ** ****** ****************** ***** ******* ******
  
  **********
  
  **** **
  ********* ****** **** **********
  ********** ********** ********** ******
  
  *** ****** ******** ******

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Mother passed in August of last year; it took two months to find out I was to sole beneficiary and Wells Fargo Clearing Services is the middle company who handles account. I Started paperwork Dec. 7, 2022, after being rejected 4 times, for small things, once because I have a joint checking account with my husband in a community law state, which makes no sense. Last submission for funds was February 22, 2023.
  Wells Fargo has repeatedly lied to me, the last lie: two different advisors from Wells Fargo indicated they submitted paperwork to Prudential for release of funds but they rejected due to an unreadable death certificate, which my Brother has resent a copy of death certificate. I contacted Prudential and they have verbally indicated they have NEVER received a claim for this account. I am at a loss of what if anything I can do at this point.

  Customer Answer

  Date: 03/17/2023

  Thank you for your email, after reviewing paperwork I noted this claim was sent in Jan 31, 2023, not Feb 22.  Feb date was when I filed complaint with Wells Fargo.  Sorry for the confusion, this has just been going on for a long time.

  Business Response

  Date: 04/27/2023

  Please see attached business response. 

  We’re sorry to hear about the passing of ***** ****. We realize this can be a difficult time. Thank you for
  
  contacting us with your concerns. We’ve looked into it for you and are ready to share our findings.
  
  We understand your deep frustration pertaining to this matter and sincerely apologize that your experience has
  
  fallen short of expectations. Please understand that when a client passes away, accounts must be managed by
  
  state laws, industry rules, and Firm policies and procedures. There is a multitude of information including multiple
  
  documents required to be on file, and in many cases, a new account is required to be opened and in good order
  
  before we can disburse funds. Due to these requirements, the estate process can be complex and cumbersome.
  
  We understand that this is an inconvenient process especially during such a difficult time and are working
  
  diligently to make this a smoother transition for our clients.
  
  After review, we can confirm that we originally received a request for the funds from this account to be transferred
  
  into an account that you are not the owner of. We can transfer funds into an account you are the owner of, or issue
  
  a check. We can also confirm that we previously rejected a copy of the death certificate because it was illegible. As
  
  of March 29, 2023, an acceptable copy of the death certificate is on file.

  Please allow us to apologize for the multiple broken links sent in an attempt to direct you to the spousal consent
  
  form. We sent the documents you provided to our legal department for review. After review, it was determined
  
  that the documents provided do not override the need for the spousal consent form. Our records show that a copy
  
  of the form was sent to you via email on April 18, 2023. If you did not receive it, or have any additional questions,
  
  please contact our Estate Processing department at ###-###-####, Monday through Friday from
  
  7:30 a.m. to 8:30 p.m. Central Time.

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the assets held in my deceased mother's IRA account, Wells Fargo Advisors requested a beneficiary application and a letter describing how the assets should be redistributed between me and my brothers. We submitted those materials. Wells Fargo Advisors was asked to move the assets from my mother's accounts to the inheritance accounts that each of us set up at Wells Fargo Advisors. So far, they have not done that. They received the necessary documents by February 8.

  Business Response

  Date: 04/05/2023

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  We’re sorry to hear about the passing of ***** *******. We realize this can be a difficult time. Thank you for
  contacting us with your concerns. We’ve looked into it for you and are ready to share our findings.
  
  We are responding to concerns which you expressed to us in regards to your Estate processing experience and the
  difficulty that you have experienced with transferring the assets in the account ending in **** to the named
  beneficiaries.
  
  Wells Fargo Advisors strives to provide our clients with the most outstanding customer service, and we sincerely
  regret that your experience has fallen short of your expectations.
  
  We have reviewed with our back office, that a letter of instruction (LOI) is needed to complete the transfer of
  assets. The current LOI on file, does not mention the correct Committee on Uniform Securities Identification
  Procedures (CUSIP). We have confirmed that ******** ***** ********* is divisible by 25 and that
  ********* ********* is divisible by 1000. Kindly resubmit the LOI with updated instructions as the current LOI
  that we have on file instructs us to divide ******* ** *** ** ************* ****** ******** ***** ******* ***
  ****** ******* *** *** ** ******* *******. Please have all of the beneficiaries sign the LOI before submitting
  back to us. Should you require assistance completing the form, please contact our Estate processing team at **
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  How to contact us
  
  Investment products and services are offered
  Investment and Insurance Products are:
  through Wells Fargo Advisors, a trade name used
  • Not Insured by the FDIC or Any Federal Government Agency
  by Wells Fargo Clearing Services, LLC, Member
  • Not a Deposit or Other Obligation of, or Guaranteed by, the Bank or Any Bank Affiliate
  SIPC, a registered broker-dealer and non-bank
  • Subject to Investment Risks, Including Possible Loss of the Principal Amount Invested
  affiliate of Wells Fargo & Company.
  
  
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